Service & Support Application Flashcards
1
Q
What is the Service Cloud?
A
An easy to use customer service application
2
Q
What are key benefits of the Lightning Service Console?
A
Preconfigured pages and productivity tools for service
3
Q
What are two key benefits of Lightning Service Setup?
A
Service metrics and setup flows
4
Q
What does On-Demand Email-to-Case: do?
A
Sends email traffic outside your firewall
