Service with Heart

Question 1

What does each letter stand for?

Answer 1

H- howdy E- engage
A- arrive R-respond T- thank you

Question 2

What is a recook and upcook?

Answer 2

Recook means the steak is over done . Up cook means the steak is underdone.

Question 3

Where are the prio tickets located?

Answer 3

Next to MIW (manager in window)

Question 4

What is expo?

Answer 4

The last touches on the dishes, ensuring every dish goes out in perfection

Question 5

How do you handle a complaint with food?

Answer 5

Apologize first, and then inform that you will fix it immediately and send a manager over to discuss the issue

Question 6

What is a pocketed check and how do you fix it?

Answer 6

When you forget to ring a food order in. Let the expo & kitchen know, ring in as soon as possible, inform managers and apologize to table for extended wait time if applicable

Question 7

What sizes of beer do we have?

Answer 7

Pint 16oz and duke 22oz

Question 8

What size of margaritas do we offer ?

Answer 8

10oz and 18oz

Question 9

What 5 questions do you ask when someone orders a margarita?

Answer 9

Flavor, rim choice, ID please! Kicker, and Frozen or rocks?

Question 10

When is happy hour & early dine?

Answer 10

Mon-Thurs: 4:00pm-5:30pm

Question 11

What do we offer in our happy hour?

Answer 11

$1 off draft beer and margarita (excluded legend margarita)

Question 12

What are 3 signs of intoxicated guests?

Answer 12

1. Slurred speech, 2. Overly friendly 3. Emotional. 4. Swaying back & forth. 5. Glassy eyes

Question 13

What is the SIR method?

Answer 13

Interview process to determine if a guest should be served more alcohol. Size, interview & rate

Question 14

What is the 10-4 rule?

Answer 14

Acknowledge system. 10 feet away from guest make eye contact, 4 feet away begin conversation

Question 15

What does GROW stand for?

Answer 15

guest right of way

Question 16

What does full hands in full hands out mean?

Answer 16

Always enter and exit the kitchen with full hands and tasks being complete

Question 17

What does 86 mean?

Answer 17

We no longer have that item in stock

Question 18

What does in the weeds mean?

Answer 18

You need help! Ask for it

Question 19

What is prebussing?

Answer 19

Clearing off all large plates, any other empty plates/ baskets/ glasses off your table during your entire table turn

Question 20

What 4 signatures need to be on your check out before you leave?

Answer 20

FOH, BOH, manager & yours

Question 21

Where can you find your section, running side work & BOH sidework?

Answer 21

Team sheet posted near alley rally board!