ServiceNow Administration Fundamentals

Question 1

What are some of the ways to interact with the ServiceNow Platform?

Answer 1

Workspaces
Service Catalog
Dashboards
Lists
Forms
Knowledge Bases

Module 1: The Modernized Work Experience

Question 2

What are some of the features of Employee Center?

Answer 2

Easy to configure options
Easy scalability
Customizable portal pages
Unified browser for all content types
Built-in extensibility
Integrated workflows
Pre-enabled widgets
Curated pages for popular topics
Employee-centric navigation
Intranet-like engagement and communication

Module 1: The Modernized Work Experience

Question 3

What is a set of installed applications on a ServiceNow instance, before any configuration or customization has been done?

Answer 3

Baseline implementation

Module 2: Explore the power of the ServiceNow Platform

Question 4

How do you activate applications and application features?

Answer 4

Plugins
ServiceNow Store
Request from ServiceNow

Module 2: Explore the power of the ServiceNow Platform

Question 5

What is a copy of a ServiceNow environment that is specific to a customer?

Answer 5

Instance

Module 2: Explore the power of the ServiceNow Platform

Question 6

How can you explore an application before purchasing?

Answer 6

Use a personal developer instance
Use a non-production instance

Module 2: Explore the power of the ServiceNow Platform

Question 7

Which field type displays as a check box on the form?

Answer 7

True/False

Module 3: Configure Applications for Business

Question 8

How can you identify a Choice field?

Answer 8

Dropdown arrow

Module 3: Configure Applications for Business

Question 9

What are the three components of a filter condition?

Answer 9

Field
Operator
Value

Module 3: Configure Applications for Business

Question 10

What limits a field’s available values?

Answer 10

Dependent field

Module 3: Configure Applications for Business

Question 11

How can you identify a Reference field?

Answer 11

Magnifying glass

Module 3: Configure Applications for Business

Question 12

Which modules can you use to create a new table?

Answer 12

1. Tables
2. Tables & Columns

Module 4: Managing Data

Question 13

Which role is required to modify access control rules?

Answer 13

security_admin

Module 4: Managing Data

Question 14

A parent class that is not an extension of another table is called what?

Answer 14

Base table

Module 4: Managing Data

Question 15

What is a CI?

Answer 15

• Configuration Item
• Can be tangible (hardware, software, servers, etc.) or intangible (services, email, etc.)

Module 4: Managing Data

Question 16

In what order are access controls evaluated?

Answer 16

Table-level: most specific to most general
then
field-level: most specific to most general

Module 4: Managing Data

Question 17

What are the three key tables in the CMDB?

Answer 17

1. cmdb
2. cmdb_ci
3. cmdb_ci_rel

Module 4: Managing Data

Question 18

What is created when an order is placed for a catalog item?

Answer 18

1. Request (REQ)
2. Requested Item (RITM)
3. Service Catalog Task (SCTASK)

Module 5: Configure Self-Service

Question 19

Which module is used to add, update, or remove catalog items?

Answer 19

Maintain Items

Module 5: Configure Self-Service

Question 20

What represents questions asked when ordering a catalog item?

Answer 20

Variables

Module 5: Configure Self-Service

Question 21

Which module is used to create or edit flow designer flows?

Answer 21

All > Process Automation > Flow Designer

Module 5: Configure Self-Service

Question 22

Where is the data from an action stored so it can used in subsequent actions in the flow?

Answer 22

Data pill

Module 5: Configure Self-Service

Question 23

What are the components of a Flow Designer flow?

Answer 23

• Trigger
• One or more Actions

Module 5: Configure Self-Service

Question 24

What should you consider when exporting a report to PDF and sharing the exported file?

Answer 24

• Information may be obsolete
• Access control is not enforced on exported data

Module 6: Enable Productivity

Question 25

# hat What are the four tabs used to guide the user through creating a new report in the report designer?

Answer 25

1. Data 2. Type 3. Configure 4. Style ## Footnote Module 6: Enable Productivity

Question 26

What can trigger a notification?

Answer 26

Record inserted or updated Event is fired A script ## Footnote Module 6: Enable Productivity

Question 27

Name three ways of sharing a report with other people in the organization.

Answer 27

1. Scheduled email 2. Export to PDF 3. Publish ## Footnote Module 6: Enable Productivity

Question 28

# Na Which three tabs are used to configure an email notification?

Answer 28

1. When to send 2. Who will receive 3. What it will contain ## Footnote Module 6: Enable Productivity

Question 29

Where can users define notification channels and manage subscriptions?

Answer 29

All > Self-Service > My Notification Preferences (or) User profile menu > Preferences > Notifications > Core UI ## Footnote Module 6: Enable Productivity

Question 30

Which script runs when a record is displayed, inserted, updated, or deleted, or when a table is queried?

Answer 30

Business Rule ## Footnote Module 7: Package Enhancements for Testing

Question 31

What is used to frequently to move customizatons from one instance to another?

Answer 31

Update sets ## Footnote Module 7: Package Enhancements for Testing

Question 32

Which types of records are not captured in an update set?

Answer 32

Data records ## Footnote Module 7: Package Enhancements for Testing

Question 33

What protects applications by identifying and restricting access to available files and data?

Answer 33

Application Scoping ## Footnote Module 7: Package Enhancements for Testing

Question 34

What attributes of a field can a UI Policy Action change on a form?

Answer 34

* Visibile / Hidden * Mandatory * Read only ## Footnote Module 7: Package Enhancements for Testing

Question 35

What are the steps for applying an update set to an instance?

Answer 35

* Retrieve * Preview * Commit ## Footnote Module 7: Package Enhancements for Testing

Question 36

What are the key data dictionary tables within the ServiceNow platform?

Answer 36

* sys_db_object * sys_dictionary * sys_documentation ## Footnote Module 4: Managing Data (additional research regarding "data dictionary"