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Flashcards in ServiceNow Cram Deck (27)
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1

What does the Banner Frame contain?

Logo and Global Navigation Control.

2

What does the Application Navigator contain?

Provides links to all applications menus and modules.

3

What does the Content Frame Contain?

Displays info like Lists, Forms, Home Pages and Wizards.

4

What's the name of the Application Navigator search box?

"Type filter text" field.

5

What's a module and application in the example....
Incident > create new

Incident is an application and create new is the module.

6

What is the Edge?

Located on the left side of the screen, allows you to create, customize bookmarks, toggle screen views, display tagged documents and view a Live Feed layout.

7

What are the 5 ways you can search in ServiceNow?

Lists, Global Text Search, Knowledge Base, Navigation Filter, & Live Feed.

8

Where is the List Search option?

Above the Lists View; lets you narrow down search.

9

Where is the Global Text search?

In the Banner

10

True or False

Searches are case sensitive.

False

11

What's the name of the text indexing search engine?

Zing Text Search

12

Where would you change the banner icon and text?

System Properties > My Company

13

Where would you change banner color and other colors?

System Properties > CSS

14

What two ways can something in the Edge bar be opened?

In a window flyout or in the window pane.

15

What does a List display?

It displays information in a table, organized in sortable columns.

16

What does a Form display?

Display information from a record.

17

Lists can display how many tables?

One table; however not that it can reference other tables.

18

What is a Record?

It is one set of table fields.

19

What does the List Editor do?

It allows you to update the record without having to into a form.

20

What is a sys_id?

It is a unique 32 character globally unique id used to identify a record; so, when you send someone an incident link...the sys_id is within the link.

21

Where are the bread crumbs in ServiceNow?

It's the filter views (I.e., when you run a report); the more you add the longer it gets.

22

What options do you have for saved filters?

You can save to yourself or a group. Admins can save it to everyone.

23

Where do saved filters end up?

Click on the arrow next to the application aka incidents and right click select filters.

24

What does the search term
"!*mySearchTerm" do?

Does a search that "does not contain" mySearchTerm.

25

What does the search term
"!=mySearchTerm" do?

Does a search of "does not equal" mySearchTerm.

26

What does the search term
"*mySearchTerm" do?

Does a search of "Contains" mySearchTerm.

27

The Main UI is divided into what three sections?

Banner Frame, Application and Content Frame.