Services

Question 1

IGNORE
Does Sol ever give facials not in the facial room?

Answer 1

Sometimes– if we need to give 2 facials at once and the guests refuse to be together in the same room

Question 2

How many guests at one time for Spa at Bali Hai?

Answer 2

2. They dont have to be related. There is a sliding door between the 2 rooms, so i t can be either a couples room or 2 individual rooms.

Question 3

What is turnaround time?

Answer 3

This is the 15 mins needed by the provider between appointments to take payment and sanitize then reset the treatment area. It is not a break.

Question 4

IGNORE
What is a gel manicure?

Answer 4

Gel manicure extends the life of your mani by preventing chips. Its usually good for 1-3 weeks depending on how you use your hands.

Question 5

How long is sanitizer supposed to stay on the treatment tables before putting on sheets?

Answer 5

Officially 10 mins. The priorty zone is the face cradle and the front top edge of the table where the guest has been blowing theier germy breath. No need to wipe sanitizer off.

Question 6

IGNORES
Do we offer dip manicures?

Answer 6

We do gel, not dip. Dip is basically an acrylic and we do not work with that,

Question 7

What is 2 (or3) part booking?

Answer 7

When a package requires 2 or 3 different types of provider.
Example SOL REJUVANATION is booked as 3 different services for a multi-appointment.
SOL Rejuv Massage 1/3
SOL Rejuv Facial 2/3
SOL Rejuv Pedi 3/3

Question 8

How frequently can/should a guest get a massage?

Answer 8

You can’t really overdo it! What does Bob Hope have to do with massage? As you may know, he was an immensely successful comedian, singer, actor, and dancer performer who absolutley needed to take great care of his physical health to be such a memorable celebrity. He did so with the help of his traveling massage therapist. Hope received a therapeutic massage every single day for 63 years!! And it just so happens, he lived to be 100 years old.

Coincidence? We think not. Massage therapy can reduce stress (a major life shortener), improve circulation, eliminate bodily toxins, increase mobility and so much more. A little self-care goes a long way, and may very well extend your life!

Question 9

Name our add-ons

Answer 9

Tingling Scalp
Neck Hot Stones
Back Scrub
Shea Butter Feet
Sunburn Soother
CBD

Question 10

IGNORE
What is a Sol Sistas Pedi?

Answer 10

Side by side pedi. One agile nail tech. Done in 90 minutes. Be sure to suggest take-out / coffees from Ginnys. Or guests may bring wine and we will provide wine glasses.

Question 11

What if I want to come before my beach massage and hang out?

Answer 11

Typlically guests relax at this special beach after their massage. If guest truly wants to do it before instead (not in addition) then we have to notify the Silver Surf front desk as they only release parking passes 15 minutes prior to the appointment time

Question 12

What services aren’t usually available on Sundays?

Answer 12

Typically no nails or facials

Question 13

Should I pay attention to the rooms I’m booking the appointments in?

Answer 13

Um…yes.
SEA- easy peasy
TIKI - careful that you don’t put 2 unrelated guests together via beach One/Two (always book one first, knowing that if you are using two there could be trouble)
BALI- make sure multiple services for the same guest are in the same room, so the other room is available for a different (unrelated) guest
SOL- this is where it can’t get tricky. Ideally its nice to keep a provider in the same room for a string of appts, but it is not necesssary. When in doubt- text Amanda to take a look. Remember that Couples A/B and Facial A/B are just 1 room!

Question 14

Do we offer acupuncture?

Answer 14

Not at this time

Question 15

IGNORE
How many massages can we give at one time at Sol?

Answer 15

7

Question 16

IGNORE
What services happen in Sol Facial A / B?

Answer 16

Facials and/or massages

Question 17

What about nail repairs?

Answer 17

We do not repair acrylic nails. or “just glue it back on real quick” However if you get your nails done with us, and there is a smudge/flaw we will attempt to do a quick touch up. THEN find a time (typically between already booked appts) for the guest to pop in. Notify Amanda and Ana right away.

Question 18

Do we offer chair massage?

Answer 18

Yes! We are often at community events doing “chair-ity” massage. Tuesdays 9-2 farmers market jan- may. We can also come to your poolside or office to relax a small group. Amanda handles these bookings. We do not usually offer chair massage at our regular locations- unless there is a special reason the guest cant lie on the table (post-op?). Often people are looking for chair massage as a quick and cheap way to get massage. There is no one on the island doing that.

Question 19

IGNORE
How many massages can we do at one time at Sol?

Answer 19

7!!
Couples A/B = 2
Room 2=1
Room 3=1
Room 4=1
Facials A/B=2

Question 20

What product line do we use for facials?

Answer 20

Starflower Organic Skin care is a premium natural line based in Sarasota but sold nationally. Our skin care pros are licensed and trained to customize for your skin type.

Question 21

IGNORE
Can a Sol facial happen in a massage room?

Answer 21

If absolutely necessary

Question 22

What is an add-on?

Answer 22

An add-on makes your service more deluxe, without taking more time.

Question 23

Do we give facials on the beach?

Answer 23

No. only massage on the beach

Question 24

Does the Bali front desk book massage/facials for us?

Answer 24

No. However, the Bali front desk often sends us leads for us to follow up on with their guests.

Question 25

How many tiki huts do we have?

Answer 25

Only 1 thatched roof hut right on the beach, with billowing curtains for privacy. Good for up to 2 guests. Guests must know each ohter-- cant book 2 different guests at same time.

Question 26

If I get a beach massage may I hang out for the day on the beach there?

Answer 26

Unfortunately, the Silver Surf tightly controls their limited parking. Good news is that you may stay for about a half hour after your beach massages. You can even bring a picnic, including beer or wine.

Question 27

Do we offer pregnancy massage?

Answer 27

Yes. "So long as it is ok with your doctor/midwife, it is ok with us? " We use a side-lying position to get her comfortable. No we do not have "one of those special tables" as they often create back strain. Always ask how far along she will be at the time of the appointment. "Our trained massage therapists have done massage at all stages, however the most conservative approach is to wait until the first trimester has passed"

Question 28

What about a "full set" ?

Answer 28

Full set means fake nails - like tips- and we dont do those.

Question 29

Do add-ons cost more at Bali Hai?

Answer 29

Yes! $20 each or 2 for $30 vs. $15 each

Question 30

What is travel time?

Answer 30

The time it takes the provider to get to the next location. one block on the calendar is 15 mins. Sol to Bali 15 mins Sol to Tiki or Sea 30 mins Sea to Tiki 15 mins Sea to Bali 30 mins

Question 31

What treatment rooms do we have at Sol?

Question 32

How many rooms are available at Sea-renity on Bridge St?

Answer 32

2 treatment rooms for massage only: Hibiscus Room & Shell Room

Question 33

Can we do a Couples Massage at Sea-renity on Bridge St?

Answer 33

We can do separate rooms at the same time, but our only couples options are at the Tiki, or Sol. Or Spa at Bali Hai (Bali price is different than Sea/Sol/Tiki)

Question 34

If asked to "get a room ready" what does that usually mean?

Answer 34

Turn on: AC (at Sol), table heater, hepa filter and hot towel cabi. Place 2-3 wet rolled towels in the cabi per session.

Question 35

Which Add-ons are inlcuded in the Island Bliss Package?

Answer 35

This 2 hour package can be done at Sea (or Sol) and Tiki. It includes our 4 most popular add-ons: Neck stones, tingling scalp, back scrub and shea butter feet (reflexology)

Question 36

Do we give couples facials?

Answer 36

Yes at Sol and Bali

Question 37

There's 6 of us who want to do Beach Massages -- can we hang out for longer?

Answer 37

Yes, but let Amanda handle this.

Question 38

What is the difference between a couples massage and a shared searenity massage?

Answer 38

Couples massage is 2 of them and 2 of us. Shared Searenity is 2 of them and only 1 of us! Shared Searenity is most often a last resort booking when we are short-staffed to save the guest from going else where.

Question 39

What is the Shared Searenity?

Answer 39

This is a creative solution for having only one massage therapist work on 2 guests. It is on the Bali menu, but we will mention it for Sol or Tiki if necessary: Relax side-by-side while one highly skilled massage therapist floats back and forth between two of you with hot packs, essential oils and healing hands. At Bali it's $200. While a regular 90 minutes is $185. At Sol it's $200, While a regular 90 minute is $150. At Beach Tiki it's $245, while a regular 90 is $180.

Question 40

Do we offer 45 minute massages at Bali?

Answer 40

Only if necessary. The advertised services are 60 and 90. Study up!

Question 41

What is the minimum massage at Bali?

Answer 41

60 minutes - $135