Services Overview

Question 1

The 3 services that are the primary selling focus?

Answer 1

1. Sorting and containment
2. Contract Inspection (metrology)
3. Quality liaison (technical representative)

Question 2

Secondary service offerings that are opportunity driven?

Answer 2

1. Handwork/Rework/Repair
2. Contract assembly support
3. Gage and fixture fabrication
4. Quality engineer support

Question 3

What types of things could be the focus of sorting and containment efforts?

Answer 3

Raw materials, production parts, semi-finished goods, and finished goods

Question 4

What are some characteristics of our sorting and containment services?

Answer 4

1. Could be done at the manufacturing company, the end customer facility, or an off-site facility (like one of ours).
2. Can be performed “on-line” or “off-line”.

Question 5

What are 5 “advanced” types of sorting and containment?

Answer 5

1. Controlled Shipping (1 or 2)
2. Incoming/receiving inspection
3. Final inspection
4. GP-12 inspection
5. Product launch

Question 6

What is the difference between controlled shipping 1 and controlled shipping 2?

Answer 6

Controlled shipping level 1 is a mandatory inspection, but could be done at their own facility with their own people. Controlled shipping 2 requires the controlled shipping level 1 inspection AND another 3rd party inspection of the material. The controlled shipping 2 is also a longer-term service because they have to go 30 days without supplying non-conforming material/product.

Question 7

What is an incoming/receiving inspection?

Answer 7

Inspection performed on materials or parts before it goes onto the production line.

Question 8

What is a final inspection?

Answer 8

Inspection performed immediately before product shipment.

Question 9

What is GP-12 inspection?

Answer 9

Inspection that is performed as a part of the production process.

Question 10

What is product launch inspection?

Answer 10

Inspection performed as a part of a new product launch.
-it is a proactive inspection.
-usually long-term and a part of the production process.

Question 11

What are 6 ways we bring value with sorting and containment?

Answer 11

1. Standardized process (ISO Cert.)
2. Skilled and supervised work teams (SIS team leader on every job)
3. Product validation (systematic audits in place)
4. Responsive (able to support all 3 shifts 24/7 365)
5. Informative (daily reports for an audit trail and can be customized per customer request)
6. Reliable (our standards ensure 100% containment)

Question 12

What documentation do we use to support our sorting and containment services?

Answer 12

1. formal, written work instructions (for more sophisticated inspection)
2. Log sheet *always used (contains conforming criteria and also tracks the inspection results)
3. Time sheets (require a sign off by a customer employee)

Question 13

What is contract inspection?

Answer 13

Independent lab check of part accuracy with aspects found on a drawing/blueprint,

Question 14

What are 7 types of contract inspection?

Answer 14

1. Dimensional layout
2. First article inspection
3. PPAP inspection
4. Capability studies
5. Gage R&R studies\
6. Gage and fixture calibration
7. Second/third party certification

Question 15

What is dimension layout?

Answer 15

Inspecting the dimensions of a part against a blueprint. Could be 100%, some dimensions, or just critical dimensions.

Question 16

What is first article inspection?

Answer 16

100% inspection of a new product, prior to being manufactured on a large scale.

Question 17

What does PPAP stand for?

Answer 17

Product Part Approval Process.

Question 18

What is PPAP inspection?

Answer 18

For new or revised parts/products, this is a valuable tool for establishing confidence in component suppliers and their production processes. *Always required for new or revised parts/products

Question 19

What are capability studies?

Answer 19

Looking at multiple parts (*10-30) to ensure that the production processes in place can meet the customers requirements.

Question 20

What are Gage R&R studies?

Answer 20

typically looking at a few pieces (10) tested by 3 inspectors to ensure the accuracy of the gage.

Question 21

What is Gage and Fixture calibration?

Answer 21

Ensuring that the gage or fixture is calibrated and giving accurate results (could be done monthly, quarterly, yearly, etc.)

Question 22

Why would someone look at second/third party certification?

Answer 22

maybe there is a dispute between a supplier and a customer.

Question 23

What are points of value for our Lab?

Answer 23

1. A2LA certified (standardized processes)
2. Quick turnaround (typically 3-5 business days).
3. Qualified personnel (people you can trust)
4. Easy to read reporting (can also customize to fit the needs of the customer)
5. Competitive pricing (competitive with in-house burden rates)

Question 24

What is a good pitch for contract assembly services?

Answer 24

save time, money, space, and resources through our facilities that offer flexibility to accommodate a wide variety of projects.

Question 25

What types of projects would fall under contract assembly?

Answer 25

1. subassembly 2. Warehousing 3. Building and kitting 4. packing and repacking 5. contract packaging (minimum par numbers, lower quantity, minimum inventory tracking, *we are not a 3PL provider)