Ses 1 Comms

Question 1

Endorsement

Answer 1

This statement made by me accurately sets out the evidence that i would be prepared, if necessary to give in court as a witness.

The statement is true to the best of my knowledge and belief and i make it knowing that, if it is tendered in evidence,

i will be liable to prosecution if i have wilfully stated in it anything that i know to be false or do not believe to be true.

Question 2

4 Rules for assertiveness

Answer 2

Honesty
Relevant facts
Stick to bottom line
Negotiate on equal terms

Question 3

5 Steps of conflict management

Answer 3

Ask
Set Context
Set Options
Confirm
Action

Question 4

Types of conflicts of interest

Answer 4

Actual
Perceived
Potential

Question 5

Areas of concern for conflicts of interest

Answer 5

Interpersonal relationships
Secondary employment
Declarable Associations

Question 6

Types of corruption

Answer 6

Process - Motivated by some form of personal gain

Noble Cause - Undertaken without thought of personal gain

Question 7

SELF test

Answer 7

Scrutiny
Ethical
Lawful
Fair

Question 8

Dimensions of Diversity

Answer 8

Organisational - Procedures, protocols etc
Secondary - Family, income, location etc
Primary - Age, gender etc

Question 9

What is culture?

Answer 9

Thoughts, communications, actions, beliefs, values and institutions

Question 10

What is ethnicity?

Answer 10

Physical, linguistic, behavioural, cultural or environmental.

Question 11

What is race?

Answer 11

A social construct, a prejudgement

Question 12

What is diversity?

Answer 12

People at risk, homeless, indigenous, sexuality, gender diversity and mental health.

Question 13

What is empathy?

Answer 13

Understanding another persons view and feelings while maintaining your own perspectives.

Question 14

What is sympathy?

Answer 14

Adopting another persons feelings and emotions as your own.

Question 15

What are the 8 ethnicity based descriptors

Answer 15

Aboriginal and Torres straight islander appearance
African appearance
Asian appearance
Caucasian appearance
Sub-Continental appearance
Mediterranean/Middle Eastern appearance
Pacific islander/Maori appearance
South American appearance

Question 16

Functions of the NSW Police Force

Answer 16

Protect life and property
Provide social services
Uphold the law
Maintain order
Prevent and detect crime

Question 17

What is stereotyping?

Answer 17

Grouping a specific group

Question 18

What is Prejudice?

Answer 18

Negative categorising of a group

Question 19

What is Vilification?

Answer 19

A public act that could incite violence, hate or have serious contempt for based on their actual or perceived race.

Question 20

What are the legally vulnerable categories?

Answer 20

Under 18
Non-English speaking background
Aboriginal or Torres Strait islander
Physical and mental disability.

Question 21

What are the socially vulnerable categories?

Answer 21

Under 18
Non-English speaking background
Aboriginal or Torres Strait islander
Physically disabled 
mentally disabled
Elderly
Domestic violence victims
Homeless
Transgender

Question 22

Broad influences in police relationship with youth

Answer 22

Constriction of social Space
Social background of the young person
Political and occupational pressure on police

Question 23

4 Characteristics of assertive people

Answer 23

Open
Not anxious
Contentious
Not Intimidated

Question 24

What is assertiveness

Answer 24

Acting with your best interests, without denying or infringing upon the rights of others.

Question 25

4 roles of conflict management

Answer 25

Mediator Negotiator Facilitator Law enforcer

Question 26

Types of listeners

Answer 26

Non-listeners Marginal Listeners Evaluative listeners Active Listeners

Question 27

Six communication barriers

Answer 27

``` Language, race and religion Emotional Lack of attention Attitude Poor skills Police jargon ```

Question 28

How to deal with conflict

Answer 28

``` Identify Avoid Report Manage Monitor ```

Question 29

Customer service charter

Answer 29

Professional and helpful Informed throughout Take appropriate action Accesible to everyone

Question 30

Emotional intelligence

Answer 30

``` Self awareness Self-regulation Motivation Empathy Social skills ```

Question 31

5 human rights never justifiably breached by police

Answer 31

Torture, cruel and degrading treatment or punishment Arbitrary arrest and detention Right to a fair trial Presumption of innocence Arbitrary interference with privacy, family, corresponding, honour or reputation.

Question 32

When receiving call of MVC

Answer 32

``` Location of crash Injuries or persons trapped How many vehicles Time of crash particulars of caller ```

Question 33

Police legitimacy

Answer 33

``` Obligation to obey Trust and confidence in police Moral alignment Ethical exercise of authority Importance of legitimacy is compliance, cooperation and responsibility. ```

Question 34

Procedural justice

Answer 34

Neutrality Respect Trustworthiness Voice

Question 35

What can victims of crime expect from the NSW Police

Answer 35

Comply with charter of victims rights Comply with the NSW Police force customer service charter Be victim focused Use interpreters and support persons where necessary Provide victims with a victims card.

Question 36

When dealing with victims

Answer 36

Give victims card and E number 7 day follow up Give 28 days follow up Explain how matter will be dealt Provide support services Encourage to bring forward any more information Keep victim informed Consider concerns about their safety and protection Give information about being a witness in court Tell them of their right to give a victim statement Look after any property taken as evidence.

Question 37

Primary victims

Answer 37

Someone who has suffered physical harm, emotional trauma etc.

Question 38

Secondary victims

Answer 38

Witnessed a crime or connected to the victim.