Session 2 coms/ethics - Mid term Flashcards
(26 cards)
What is Code of conduct
1 behave honestly and in a way that upholds the values and the good reputation of
the NSW Police Force whether on or off duty
2 act with care and diligence when on duty
3 know and comply with all policies, procedures and guidelines that relate to their duties
4 treat everyone with respect, courtesy and fairness
5 comply with any lawful and reasonable direction given by someone in the NSW
Police Force who has authority to give the direction
6 comply with the law whether on or off duty
7 take reasonable steps to avoid conflicts of interest, report those that can not be
avoided, and co-operate in their management
8 only access, use and/or disclose confidential information if required by their duties
and allowed by NSW Police Force policy
9 not make improper use of their position or NSW Police Force information
or resources
10 report misconduct of other NSW Police Force employees.
What is Statement of Values
Section 7 of the Police Act 1990
Each member of the NSW Police Force is to act in a manner which:
(a) places integrity above all,
(b) upholds the rule of law,
(c) preserves the rights and freedoms of individuals,
(d) seeks to improve the quality of life by community involvement
in policing,
(e) strives for citizen and police personal satisfaction,
(f) capitalises on the wealth of human resources,
(g) makes efficient and economical use of public resources, and
(h) ensures that authority is exercised responsibly.
S6 Charter of Victim Rights
- Be treated with courtesy, compassion and respect
- Information about, and access to, welfare, health, counselling, and legal services where available.
- Information about investigation and prosecution about offender
( 18 Points to this)
What do you give a victim?
- Event number
- Victim card
When do you follow up/ update victim?
7 day initial follow up
28 days thereafter or,
any time major update in investigation/ prosecution.
Conflict Management Personas
- Law Enforcer
- Negotiator
- Facilitator
- Mediator
What Section is Reporting Misconduct and who do we report it to?
- 211F from the Police Act 1990
- Report to a Sgt or above
Conflict of Interest Management (ICRAM)
- Identify
- Cooperate
- Report
- Avoid
- Manage
What is Discretion?
Police discretion is where a PO uses their own individual judgemnent to decide the best lawful action to take.
When do we use discretion
Laws cannot conceive of every possible situation and remain workable.
Not everyone who breaks the law does so with intention and malace. eg Mistakenly picking up someone handbag by accident.
Society does not every law in forced.
Noble Cause Corruption
- Wrong thing, Right reason
Process Corruption
Wrong thing for the wrong reason. - Personal advantage
Types of conflict of interest
Actual - exists between official duties and private interests
Percieved - others may interpret your private interest as interfering with perfomance of duties
Potential - Where private interest could interfere with duties in the future.
Communication types
Aggressive - overly forceful, risk escalation
Assertive - respectful, but firm
Passive - lacks control. (ineffective)
Examples of Attending Skills
Eye Contact (cultural sensitivity)
Personal Space.
Show listening
Adopt an open interest posture
Use verbal cues - “yes”, “uh huh”.
Examples of Active Listening
Pay attention - Avoid distraction and listen to the sender non nonverbal comms
Defer Judgement
Let sender speak without interruption
Provide feedback - summarise sender msg for accuracy.
Respond appropriately - be open, honest and respectful in response.
What is Steroetyping
They are over-generalisations and not helpful as not every individual within the group will possess the same stereotypical trait - not always neg.
Why do we need to be aware of stereotyping
It can lead to prejudice
Prejudice
A negative opinion or feeling formed beforehand or without knowledge, thought or reason.
Always negative
Empathy vs Sympathy
Empathy is understanding and sharing another person’s feelings
Sympathy involves feeling sorry for someone without sharing emotions.
S.E.L.F Test
S - Scrutiny
E - Ethical
L - Lawful
F - Fair
Procedural Justice
- Neutrality
- Respect
- Trustworthiness
- Voice
Communication Barriers
- Language Barriers - non english speaking
- Environmental Barriers - loud noise
- Cultural Barriers - religion, cultural differences
- Inclusion - using police jargon, failure to build rapport.
Causes of Conflict and Aggression
Goal blockages
