session 5 Flashcards

1
Q

Evaluation and control processes

A
  1. determine what to measure
  2. establish predetermined standards
  3. measure performance
  4. does performance match standards?
    -yes => STOP
    -no => step 3
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Types of controls

A

-output
-input
-behavior

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Traditional Financial measures

A

-Return on Investment
-Earnings per share
-Return on Equity
-Operating cash flow
-free cash flow

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Shareholder value

A

-Economic value-added
-Market value-added

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Business strength

A

-star
-high attractiveness and high strength
-question mark
-high attractiveness and low strength
-cash cow
-low attractiveness and high strength
-dog
-low and low

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Balance scorecard

A

Combines financial measures that tell results of actions already taken with operational measures on customer satisfaction, internal processes, and corporation’s innovation and improvement activities

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

4 areas

A

-Financial
-Customer
-Internal business perspective
-Innovation and learning

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Benchmarking

A

process of measuring products, services and practices against the
toughest competitors

How well did you know this?
1
Not at all
2
3
4
5
Perfectly