Short answer questions Flashcards
(28 cards)
What are Organisational Citizenship Behaviours (OCBs)?
Positive and constructive actions that employees make, which support other employees and the organisation.
Examples include good sportsmanship, courtesy, conscientiousness, and pro-social behaviour.
How do OCBs contribute to a company’s success?
They positively advance workplace relationships and strengthen the function of the organisation, increasing productivity and job satisfaction.
This benefits both the individual and others around them.
What influences employee productivity and turnover?
Job satisfaction influences productivity and turnover.
Factors contributing to job satisfaction include personality traits and work situation.
What are two factors that contribute to job satisfaction?
- Personality traits
- Work situation
How does individual learning relate to workplace performance?
Individual learning advances job competencies, increasing job satisfaction and a sense of belonging.
This learning process continues even after leaving the organisation.
Which Big Five Personality Trait is most strongly linked to job performance?
Conscientiousness.
It indicates dependability, diligence, and responsibility, leading to increased productivity.
What is self-efficacy?
An individual’s belief in their capacity to execute behaviour necessary to produce specific performance attainments.
What is locus of control?
An individual’s perception about the underlying main causes of their life and their general perception of control.
How do stereotype-driven biases affect hiring decisions?
They limit inclusivity by subconsciously confirming pre-existing beliefs about certain groups, excluding diverse voices.
For example, older candidates may be stereotyped as less tech-savvy.
What is intrinsic motivation?
The internal personal contributions that drive an individual to achieve goals.
What is extrinsic motivation?
External incentives offered to individuals, such as monetary rewards or bonuses.
Provide an example of intrinsic motivation.
An employee who enjoys problem-solving helps with customer issues without additional pay.
Provide an example of extrinsic motivation.
An employee who works overtime and receives a bonus for their extra commitment.
How does motivation link to individual learning?
Motivation leads to high engagement and job satisfaction, resulting in increased productivity.
Low motivation can result in high turnover intentions.
What is social loafing?
A psychological phenomenon where a team member does less in a group setting and doesn’t pull their own weight.
How does group cohesiveness impact social loafing?
Higher group cohesiveness decreases social loafing as team members feel more connected and motivated to contribute.
What is affect contagion?
The phenomenon where people’s emotions and moods are affected by the team as a whole, often unconsciously.
How can managers mitigate negative affect contagion?
By modelling positive behaviour, addressing toxic behaviours quickly, and promoting a safe communicative environment.
Differentiate between distributive justice and procedural justice.
Distributive justice refers to the perceived fairness of outcomes, while procedural justice refers to the perceived fairness of processes.
Examples include bonus distribution and decision-making processes.
What are the outcomes of organisational injustice?
Counterproductive work behaviours, decreased performance, absenteeism, and higher turnover intentions.
What is transformational leadership?
Leadership that inspires and motivates followers through shared values and personal development.
What are the Four I’s of Transformational Leadership?
- Individualised consideration
- Intellectual stimulation
- Inspirational motivation
- Idealised influence
How can transformational leadership improve employee well-being?
By providing emotional support, growth opportunities, and fostering a supportive team environment.
What are the key pillars of workplace well-being?
- Physical well-being
- Emotional well-being
- Financial well-being
- Social well-being
