SHORT QUIZ [LESSON 1-3] Flashcards
1
Q
communication is a
A
- two-way process
- dynamic process
2
Q
communication ALWAYS consists of a
A
sender and receiver
3
Q
in communication you share
A
- meanings
- internal states
4
Q
2 types of communication
A
- verbal
- non-verbal
4
Q
verbal communication is
A
- rule specific
- almost always planned
5
Q
the 4 macro skills of verbal communication
A
- listening
- writing
- reading
- speaking
6
Q
non-verbal communication is
A
- spontaneous
- unstructured
7
Q
proxemics
A
space/distance when communicating
8
Q
4 space zones of proxemics
A
- intimate
- personal
- social
- public
9
Q
intimate zone
A
1-1.5 feet
10
Q
personal zone
A
1.5-4 feet
11
Q
social zone
A
4-12 feet
12
Q
public zone
A
12+ feet
13
Q
paralinguistics
A
- spoken communication
- “its not what you say its how you say it”
14
Q
6 terms of spoken communication
A
- pitch
- volume
- tone
- intonation
- rhythm
- silence
15
Q
eye gaze
A
- how long you look at the person your communicating with
- communicates your level of interest
16
Q
haptics
A
touch
17
Q
appearance
A
how you present yourself
18
Q
when a person is nervous they usually
A
cover their vital organs
19
Q
why is it important to keep your body open
A
- no barrier between you and the audience
- you look comfortable on stage
20
Q
open palms helps
A
relax the audience
21
Q
dont fiddle/play/touch the
A
podium
22
Q
maintain
A
eye contact
23
Q
use posture to show
A
interest
24
probe for more
information
25
avoid
out of context non-verbal cues
26
study
cultural diversities
27
improve your
decoding skills
28
observe yourself in the
mirror
29
dont forget how
appearance says something
30
enlist
family and friends
31
tenet
principle, belief, or doctrine generally held to be true
32
communication is dynamic
there are many variables that affect meaningful interaction
33
communication is irreversible
ideas communicated to others cannot be taken back
34
communication has two levels of meaning
1) content
2) relationship
ideas and understanding may depend on the meaning and the relationship between the sender and the receiver.
35
communication is contextualized
may occur in various settings and circumstances
36
communication is continuos
constant interaction between sender and receiver
37
communication is a transaction
one person can be both the sender and receiver simultaneously
38
communication is learned
mastered through practice
39
communication is sharing of meanings
effective communication requires both parties to be on the same page
40
principles of communication
- rules we should abide by
- both non-verbal and verbal
- chez misko (2019)
41
congruency
your non-verbal and verbal communication complimenting each other
42
conciseness
- "nothing more, nothing less"
- communicating exactly what you want to say without unnecessary words/actions
43
clarity
- avoid being vague
- no part of your message should be complicated to understand
44
consistency
persistence to make sure the other party understands your message fully
45
considering your audience
gather as much information about your audience
46
content
- you are only as good as your information
- put value on what you are communicating
47
checking for understanding
test if the other party understands
48
choosing the right medium
use an effective medium to convey your message
49
common language
- avoid jargons
- communicate using common language
50
appropriateness
verbal communication should always fit the context
51
brevity
direct to the point
52
vividness
- wide array/variety of vocab
- exact words
53
ethics
- mindful of others
- GREPS (gender, race, ethnicity, preference, status)
54
clarity
be understandable
55
channel
non-verbal or verbal
56
medium
how the info will be sent
57
idea
- i think
- the initial thought
- sender
58
encoding
- i deliberate
- choosing the words and structure of your message
- choosing medium
- sender
59
transmission
- i throw
- actually sending the message
- sender
60
receiving
- i obtain
- actually receiving the message
- receiver
61
decoding
- i interpret
- understanding/analyzing the message
- formulating an idea
- receiver
62
feedback
- i react
- the reaction
- receiver
