SHRM CP: People

Question 1

Lean Six Sigma

Answer 1

Streamlines processes and eliminates activités identified as waste.

Question 2

Lean Six Sigma (8 Waste Types)

Answer 2

Defects, Overproduction, Waiting, Nonutlized Talent, Transportation, Inventory, Motion, Extra Processing

Question 3

PMP Performance Domains (5)

Answer 3

Initiating, Planning, Executing, Monitoring, Closing

Question 4

Gantt Chart

Answer 4

Date and time based bar chart used to display a graphical depiction of critical deadlines for planning, scheduling, and monitoring project timelines

Question 5

Organizational Vision Statement

Answer 5

What the organization would like to look like 10 or 20 years from now if it were to accomplish all of its strategic goals

Question 6

Organizational Mission Statement

Answer 6

Communicate the purpose and direction of the organization to employees, vendors, customers, and stakeholders

Question 7

Michael Porter Competitive Edge Strategies (3)

Answer 7

Cost Leadership
Differentiation Strategy
Focus or Niche Strategy

Question 8

Porter’s Fiver Forces Model of Competition

Answer 8

Suppliers
Buyers
Rival Firms
Substitute Products
Potential Entrants

Question 9

Fair Credit Reporting Act

Answer 9

Employers must notify applicants that they administer background checks and candidates must authorize releasing their personal information

Question 10

HR Metrics
Revenue Factor
Revenue Per Labor Costs
Human Capital ROI
Turnover Rate
Time to Fill

Answer 10

Revenue Factor: Measure of effectiveness (Rev/Total Employees)
Revenue Per Labor Costs: Measure of Efficiency (Rev/Labor Cost)
Human Capital ROI
Turnover Rate:
Time to Fill: Total Days Elapsed since requisiton

Question 11

Civial Rights Act Section 703(E)

Answer 11

It it legal to discriminate on the basis of sex, religion, or national origin, in special occasions where the specific characteristic is a “bona fide occupational qualification” BFOQ

Question 12

Interviews: Structured, Semi-Structured, Unstructured

Answer 12

Prepared Questions or Multiple Choice
Guided Questions w/ Interviewer follow up questions
Conversational

Question 13

Written Employment Contracts Must Include

Answer 13

What is being offered 
Rate of pay
benefits
perks
performance expectations
probationary periods
proprietary information

Question 14

What is the 20-Factor Test

Answer 14

IRS guideline to determine how workers should be classified as employees or independent contractors

Question 15

Job Enrichment

Answer 15

A management theory involving redesigning roles so that they have more meaning, are less monotonous, and are more challenging to the employee. Responsibility, Recognition, Achievement, Advancement, Self-Actualization

Question 16

Four Key Elements of Organizational Culture

Answer 16

Norms: inferred by specific situation - punctuality, professionalism
Values: Collective beliefs, ideals, feelings
Artifacts: tangible traits that portray core beliefs
Assumptions: Basis of how people think

Question 17

Six Core Steps for Modifying Org Culture

Answer 17

Culture Audit
Assess Need For Change
Unfreeze Current Culture
Leadership Team Support
Intervention Strategy
Transitional Change Process

Question 18

Common Performance Evaluation Dilemma

Answer 18

Whether to focus on outcomes and results or behaviors and activities

Question 19

Forms of Employee Ranking (3)

Answer 19

Straight Ranking: List 1,2,3, etc…
Alternative Ranking: Choose Best and Worst, remove from list, then repeat process
Paired Comparison: Evaluated two at a time until you have evaluated all

Question 20

*Behavioral Based Appraisal Methods (3)

Answer 20

Management By Objectives: focus on accomplishing the results
Anchored Rating Scale: assigning numerical values to performances, less subjective
Behavior Observation Scales: Focus on frequency of behaviors rather than on quality of performance

Question 21

Kirkpatricks Four-Level Evaluation Method

Answer 21

Purpose: To analyze the effectiveness of training programs

1) Reaction - measures how people respond to the training
2) Learning - what objectives people have learned
3) Behavior - measures the change in behavior
4) Results - effects of training on key results

Question 22

*On The Job Training Methods (5)

Answer 22

Job Instruction 
Apprenticeships
Internships
Job Rotation/Cross Training
Coaching/Counseling

Question 23

ADDIE Model

Answer 23

Analysis- gather data, identify problems
Design - learning objectives and goals, delivery method
Development - create or purchase training materials
Implementation - deliver to target audience, observe
Evaluation - compare training results to objectives

Question 24

Define Andragogy

Answer 24

The practice of teaching adult learners

Question 25

Explicit Knowledge vs Tacit Knowledge

Answer 25

Explicit: can be formalized, communicated, found in job manuals Tacit: is personal, based on past experiences

Question 26

* Bloom's Taxonomy of Learning (6 Stages)

Answer 26

``` Knowledge Comprehension Application Analysis Synthesis Evaluation ```

Question 27

Family and Medical Leave Act (FMLA), ADA Reference

Answer 27

Employers provide eligible employees with 12 weeks of job protected leave each yer to address personal or family illness. ADA protects those who have to care for children with disability

Question 28

Short Term Disability & Long Term Disability

Answer 28

(STD) Private Insurance provision that runs from 90-180 days and covers 60-75% of wage replacement (LTD) usually operates concurrently and runs from 24-36 months

Question 29

Profit Sharing vs Gainsharing

Answer 29

Profit Sharing: employees receive regular pay and a share of company profits (stock) Gainsharing: employees receive benefits based on improved productivity. Fall into three categories Scalon, Rucker, Improshare

Question 30

What does Social Security Cover (FICA)

Answer 30

Old age and disability benefits Benefits for depends or retired, disabled, or deceased workers Lump-sum death benefits Medicare

Question 31

Workers Compensation Benefits

Answer 31

Medical Expenses Wage Replacement Payments Death Benefits

Question 32

*Unemployment Compensation (Federal Unemployment Tax Act) What does it cover? Responsibility of Individual?

Answer 32

Employees typically receive half their wages | Individual is available and readily seeking employment

Question 33

Cafeteria Plan: What is it, what types of benefits

Answer 33

``` Employer plan providing participants with certain benefits on a pre tax basis Health Care Coverage Dental Dependent Care Short/Long Term Disability Group-Term Life Insurance ```

Question 34

Health Care Insurance Plans Overview Fee for Service PPO HMO

Answer 34

Fee for Service: employee decides what services and what provider, paid by both employee and employer Preferred Provider Organization (PPO): Insurances contract to provide lower fees Health Maintenance Organization (HMO): Emphasizes Fixed cost preventative care *Point of Service and Customer Directed are also plans

Question 35

Wage Garnishment

Answer 35

25% of an employees disposable weekly earnings can be withheld in order to pay a debt.