Six Sigma: Define Flashcards
Members who are inexperienced, excited, anxious, and proud are called what?
Forming
Members who are confrontational think, individually learning rolls, and have divided loyalties are called what?
Storming
Members who cooperate, talk things out, focus on objectives, and have few conflicts are called what?
Norming
Members who show maturity, focus on the process, achieve goals and operate smoothly are called what?
Performing
This team member is responsible for leading efforts to reduce variation in processes to enhance results and teaching and counseling company executives and employees.
Master Black Belt
This team member will train local personnel, provide support to personnel on local projects and Discover opportunities for improvement.
Black Belt
A technique used to narrow down and prioritize an extensive list of ideas
Multivoting
the practice of thinking or making decisions as a group in a way that discourages creativity or individual responsibility.
Groupthink
People within your organization who receive goods or services from another part of your business.
Internal Customer
a person who is not directly connected to your organization other than by purchasing your product or service.
External Customer
Customers at this level primarily are interested in ROI, Stock Price, and Market Share.
Business Level
Customers at this level are who purchase products externally and manage operations internally.
Operations Level
Customers at this level are primarily internal, including employees and “next process” in operations.
Process Level
Data using a consistent set of standardized questions.
Survey
A small group of 3 to 12 individuals to explore specific topics
Focus Group
