Six Sigma Process

Question 1

Steps in a Six Sigma Process Control

Answer 1

Define

Measure
Analyze

Improve
Control

Question 2

If one has six standard deviations between the process mean and the nearest specification limit,

Answer 2

no items will fail to meet specifications.

Question 3

• Measures degree to which any process deviates from its goal.
• Focused on improving quality.

Answer 3

Six Sigma Process Control

Question 4

value indicates how often errors are likely to occur

Answer 4

sigma

Question 5

The higher the sigma value, the ______ likely it is that the process will produce errors

Answer 5

less

Question 6

The quality process that is focused on creating more value by eliminating activities that are considered waste.

Answer 6

Lean production

Question 7

It involves a set of principles, practices and methods for designing, improving and managing processes.

Answer 7

Lean production

Question 8

Focused on speed.

Answer 8

Lean production

Question 9

Lean concepts are frequently referred to as 5S (5 Step)

Answer 9

Seiri, Seiton, Seiso, Seiketsu, Shitzuke

Question 10

• A simple tool for organizing the workplace in a clean, efficient and safe manner.
• Enhances productivity and visual management.

Answer 10

5S

Question 11

• Ensures introduction of standardized working.
• Makes problems immediately obvious.

Answer 11

5S

Question 12

5S
sort, clear, classify

Answer 12

Seiri

Question 13

5S
straighten, simplify, set in order, configure

Answer 13

Seiton

Question 14

5S
sweep, shine, scrub, clean, and check

Answer 14

Seiso

Question 15

5S
standardize, stabilize, conform

Answer 15

Seiketsu

Question 16

5S
sustain, self-discipline, custom, and practice

Answer 16

Shitzuke

Question 17

5S
Sort out and separate that which is needed and not needed

Answer 17

Seiri

Question 18

5S
Arrange items that are needed so that they are ready and easy to use

Answer 18

Seiton

Question 19

5S
Clearly identify locations for all items so that anyone can find them & return them once the task is completed

Answer 19

Seiton

Question 20

5S
clean the workplace & equipment on a regular basis in order to maintain standards & identify defects

Answer 20

Seiso

Question 21

5S
Revisit the first three of the 5S on a frequent basis

Answer 21

Seiketsu

Question 22

5S
Conform the condition of the workplace using standard procedures

Answer 22

Seiketsu

Question 23

5S
Keep to the rules to maintain the standard & continue to improve every day

Answer 23

Shitzuke

Question 24

Focused on making work faster and better

Answer 24

Lean Six Sigma

Question 25

4 Keys of Lean 6 Sigma

Answer 25

- Delight patients with speed and quality - Improve methods and processes - Work together for maximum gain - Base decisions on data and facts

Question 26

"Quality is never an accident it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”

Answer 26

William A. Foster

Question 27

"Quality means doing it right when no one is looking.”

Answer 27

Henry Ford

Question 28

"Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for.”

Answer 28

Peter Ducker

Question 29

The _______ has become the indispensable instrument in the laboratory. Not only are _______ necessary for management and the communication of information, but they are usually the core of analytical instruments.

Answer 29

Computer

Question 30

an electronic machine that performs input, processing, storing, and output according to programmed instructions to carry out specific tasks.

Answer 30

Computer

Question 31

is a component of an information system consisting of the central processing unit (CPU) which processes data; the peripheral devices, which store and retrieve data; the operating system, which manages the processes of the computer system; and the interfaces which connect the system to analytical devices and to foreign computer systems.

Answer 31

Computer System

Question 32

can be decomposed into the hardware system and the software system.

Answer 32

Computer System

Question 33

consists of external and internal physical components that enable a computer to accept input, process the input, store date, and produce outputs.

Answer 33

Hardware System

Question 34

Displays information

Answer 34

Monitor

Question 35

Acts as “Brain” of the computer

Answer 35

CPU

Question 36

Temporary stores information that the CPU uses

Answer 36

Random Access Memory (RAM)

Question 37

Used for typing

Answer 37

Keyboard

Question 38

Used to point and select items on the computer

Answer 38

Mouse

Question 39

Transfer data from a computer to paper

Answer 39

Printer

Question 40

A data storage device

Answer 40

Hard disk drive (HDD)

Question 41

Converts AC to low voltage regulated DC power

Answer 41

Power supply unit (PSU)

Question 42

Is a system of intercommunicating components based on software forming part of a computer system.

Answer 42

Software System

Question 43

Two Different Types of Software Systems Program

Answer 43

Operating system software Application software

Question 44

serves as the interface between application, software, and hardware components

Answer 44

Operating system software

Question 45

serves as the interfaces with use of the computer system.

Answer 45

Application software

Question 46

provides instructions that enable the user to perform specific tasks such as creating presentations, composing written documents, editing images, etc.

Answer 46

Application software

Question 47

may be defined as interrelated components working together to collect, process, store, and disseminate information to support decision making, coordination, control analysis, and visualization in an organization.

Answer 47

Laboratory Information System (LIS)

Question 48

the computer and its programs support the information system; they are not the system itself.

Answer 48

Laboratory Information System (LIS)

Question 49

- A combination of health statistics from various sources. - Used to derive information about health status, health care, provisions, and use of services and health impact.

Answer 49

Health Information System (HIS)

Question 50

Provides information management features that hospitals need for daily business features such as patient tracking, billing, administrative programs, and clinical features.

Answer 50

Health information system (HIS)

Question 51

- Can be used by everyone in healthcare from patients to clinicians to public health officials. - Encompass the range of technology in health care used to acquire, store, deliver and analyze medical data.

Answer 51

Health information system (HIS)

Question 52

HIS-related Errors are due to: (7)

Answer 52

• Inadequate staffing levels • Lack of user experience • Mislabeled barcodes on medications • Human distraction • Inaccurate data entry • System downtime • Missing data

Question 53

Functionality of LIS can be Divided into ___ Laboratory Processing Phases

Answer 53

Six