SNow CSA Exam Flashcards

Question

If the workflow is not published, only checked out will it be captured in update sets?

Answer 1

No, only published workflows are captured in update sets

Answer 2

True | "You can use CSS styles to control the appearance of elements in a theme."

Answer 3

Right-click request record in the request list and click approve

Answer 4

System Definition> Number Maintenance

Answer 5

Connect Chat

Answer 6

Create or update task records

Answer 7

Dependency Views

Answer 8

System Update Sets > Merged Update Set

Answer 9

All Array fields HTML glide_time

Answer 10

Single line text, Multiple choice, Checkbox

Answer 11

Starts at 1000 and has 7 characters

Answer 12

Child class

Answer 13

Record producer Catalog items Order guides

Answer 14

Retroactive start

Answer 15

contract_sla

Answer 16

Reference Fields, Glide List, and Document ID Fields https://community.servicenow.com/community?id=community_question&sys_id=8dca7743dbe927407d3e02d5ca961994

Answer 17

New Workflow Buttons List Display Filters Palette tabs

Answer 18

Scripts, Conditions, roles

Answer 19

False. You can use them over and over to bring data over

Answer 20

application Platform-as-a-service (aPaas)

Answer 21

SLA Definition, SLA Workflow, Task SLA, SLA Conditions

Answer 22

Contains additional information that defines database elements ``` Explanation The tables module Provides a list of all tables in the database. Tables & Columns module Provides a list of all existing tables, with columns, column attributes, and indexes. Schema map: Provides a graphical representation of the relationships between tables. Data dictionary tables: Contains additional information that defines database elements ```

Answer 23

a custom table in a global application The table name, which is automatically populated based on the table label and a prefix as follows: For a table in a scoped application, the name is prefixed with a namespace identifier to indicate that it is part of an application. For a table in the global application, the name is prefixed with the string u_. You cannot modify the prefix; however, you can modify the rest of the table name. The name can contain only lowercase, alphanumeric ASCII characters, and underscores (_).

Answer 24

personalize_form

Answer 25

transform map A transform map is a set of field maps that determine the relationships between fields in an import set and fields in an existing ServiceNow table, such as Incident [incident] or User [sys_user]

Answer 26

notification is sent and sets the status to cancelled

Answer 27

It should satisfy both row and field level acl's

Answer 28

The object and operation being secured The permissions required to access the object Explanation All-access control list rules specify: The object and operation being secured permissions required to access the object The object is the target to which access needs to be controlled. Each object consists of a type and name that uniquely identifies a particular table, field, or record.

Answer 29

Real-time editing allows Explanation Real-time updates ensure that users viewing a responsive dashboard always see the most up-to-date information.

Answer 30

Variable Sets Explanation Administrators and catalog administrators often define multiple catalog items that use the same group of service catalog variables. Catalog managers and catalog editors can attach a variable set for items and categories to which they are assigned. However, catalog managers and catalog editors cannot create variable sets.

Answer 31

New relationship rule in Configuration> Suggested Relationships Explanation Any time you create a new classification (extend a table), you must create new relationship rules. The ServiceNow platform relationship rules use separate tables to define the relationships between specific CI base classes and dependent classes. When you extend a table in the CMDB, you must create a new relationship rule in Configuration > Suggested Relationships.

Answer 32

Dependency Views Explanation Dependency Views graphically displays an infrastructure view for a configuration item (CI) and the application or business services that it is part of and that it supports. Dependency Views indicates the status of its configuration items, and allows access to CIs related alerts, incidents, problems, changes, and services. If Service Mapping is activated, Dependency Views maps are enhanced to display dependencies that reflect connections in service maps.

Answer 33

To automate a sequence of activities Explanation Workflow provides a drag-and-drop interface for automating multi-step processes across the platform. Each workflow consists of a sequence of activities, such as generating records, notifying users of pending approvals, or running scripts. The graphical Workflow Editor represents workflows visually as a type of flowchart. It shows activities as boxes labeled with information about that activity and transitions from one activity to the next as lines connecting the boxes.

Answer 34

Personalized List Columns Explanation Users can create personal lists to customize which columns appear and the order in which they appear. Personal lists modify a specific list view according to individual preferences. Personal list customization do not affect what other users see in their lists. Administrators can manage the personal lists function.

Answer 35

Single-field coalesce Explanation The coalesce option on a field map allows you to specify if the selected Target field should be used to coalesce on when import set records are transformed. If the field map Coalesce checkbox is selected when the import set row is transformed the instance checks for an existing record in the target table that has the same value in the Target field as the import set row Source field.

Answer 36

Shows the progress of workflow. it provides a complete time-based display of activities associated with workflow context. Explanation The system provides a timeline view of history activities associated with a workflow context. Timelines display a linear calendar of activities, such as tasks and approvals, defined by their start and end dates. Each activity on the timeline is represented by a span, which is displayed as a horizontal, colored bar.

Answer 37

Users logged in with the admin or import_admin role can manage all aspects of import sets. Explanation ServiceNow is configured by default to allow only users with the “import_admin” role to import data. This role can be however shared with any users, thing which ServiceNow does not recommend.

Answer 38

Canvas Tabs Explanation The tabs on the workflow canvas allow a workflow designer to move between open workflows and access other resources. The drawing canvas is where you add activities and configure transitions for checked out workflows. Add an activity by dragging it from the palette to the workflow in the canvas.

Answer 39

Zing Explanation Zing text search is: · An index split into multiple database shards for parallel querying; · Created entirely with ServiceNow code; · Implemented purely within the relational model; · Yields fast results with search engine logic; · Provides search results with an emphasis on relevancy scoring: · frequency points · proximity points · Field-level scoring (such as title, metadata, and short description); · Provides search suggestions.

Answer 40

User Criteria Explanation The user criteria restriction applies only within Service Catalog for the specific item it is applied for. However, the user criteria restriction is not applied outside the Service Catalog where the user has access to the item via the table. To apply criteria directly to an item or category, use the Available for or Not Available For related lists in the Item or Category form.

Answer 41

System Logs > Events ``` Explanation The System Logs module provides a variety of logs that you can use to troubleshoot and debug transactions and events that take place within the instance. ```

Answer 42

Waiting for approval, approved, pending, fulfillment, completed Explanation For workflows that use the Requested Item [sc_req_item] table, the stage field is automatically set to the Stage field of the table and cannot be changed. The stage state displayed for a workflow running on the Requested Item table is based on the state of the workflow activities.

Answer 43

What is a form? Explanation A form displays information from one record in a data table. The specific information on a form depends on the type of record displayed. Users can view and edit records in forms. Administrators can configure what appears on forms.

Answer 44

Child Class ``` Explanation A table that extends another table is called a child class, and the table it extends is the parent class. A table can be both a parent and child class both extending and providing extensions for other tables. A parent class that is not an extension of another table is called a base class. ```

Answer 45

Tables can extend a ``` Explanation A table that extends another table is called a child class, and the table it extends is the parent class. A table can be both a parent and child class both extending and providing extensions for other tables. A parent class that is not an extension of another table is called a base class. ```

Answer 46

Field, Operator, Value

Answer 47

Transform Map

Answer 48

Trigger Explanation The trigger specifies the conditions that start the flow. When the trigger condition is true, the system starts the flow.

Answer 49

Reset Explanation SLA conditions determine when a task SLA record is attached, paused, resumed, reset, canceled, and completed. On the SLA definition, you specify up to six conditions that are evaluated each time a task record is created or updated. For example, for an SLA to attach to a task, the start conditions must match and stop conditions must not match

Answer 50

User Criteria; Specify User Roles Explanation The articles in a knowledge base are available to both internal users, such as customer service agents, and to external users (customers and partners). If the articles in a knowledge base are intended for internal users only, the system administrator can restrict access by customizing the knowledge base form.

Answer 51

Refined searches with operators such as AND and OR Explanation Boolean operators allow conditional search results. All global text search interfaces support Boolean operators. · Global text search field · Knowledge Base search · List search for text For Knowledge Base searches, if the AND search returns poor results, the search is automatically re-run with the OR operator. Administrators can configure the knowledge base search to always use OR by modifying the glide.knowman.search.operator property.

Answer 52

Set Global to True Explanation conditions which, if fulfilled, cause the UI policy to be applied. Conditions are built with the condition builder. To set conditions using a script, use a client script instead. Conditions are only rechecked if a user manually changes a field on a form. If the change is made by a UI action, context menu action, or through the list editor, it is not evaluated. Global [Advanced view] Option for specifying whether the UI policy applies to all form views. If this check box is cleared, the UI policy is view-specific. By default, the Global UI policy applies to all form views. However, a UI policy can be specific to a view. For example, you can define a UI policy for only the itil view of a form. Use the View field to accomplish this.

Answer 53

User Actions, Scripts Explanation vents are special records the system uses to log when certain conditions occur and to take some kind of action in response to the conditions. The system uses business rules to monitor for system conditions and to generate event records in the Event [sysevent] table, which is also known as the event log or event queue

Answer 54

Row, Column Explanation A table is a collection of records in the database. Each record corresponds to a row in a table, and each field on a record corresponds to a column on that table.

Answer 55

Create Catalog Item for desktop and then Catalog Variable for different memory capacity Explanation Service catalog variables provide details about the choices which the customer can select while ordering a catalog item E.g., a variable called "Memory" can be defined for a computer, so that the users can select memory options The variables can be defined such that it is going to affect an item price, depending on the choices made

Answer 56

True Explanation The mapping assist utility provides a visually intuitive environment for specifying mapping between import set fields and production table fields. The mapping assist utility makes it possible to map a single source field (field on an import set table) to multiple destination fields (fields on a production table).

Answer 57

Service Catalog -> Maintain Items Explanation · Navigate to Service Catalog > Maintain Items. · Click New. · Enter the catalog item details · Click on Submit

Answer 58

Global text search icon Explanation Global text search finds records from multiple tables. To perform a global text search, perform one of the following actions based on the UI version you are using. UI16: Click the search icon in the banner on the upper right of the System settings for the user interface (UI) , and then enter the search term. UI15: Enter the search term in the search box in the upper right of the UI15 banner frame and Edge buttons . All UI versions also have a global text search keyboard shortcut. The ui_global_text_search UI Macro provides the global text search field. By default, the system returns results for tasks, Live Feed, policy, people, places, knowledge, and catalog records.

Answer 59

Elevated Privileges Explanation Elevated privilege roles require the user to manually accept the responsibility of using the role before he can access the features of the role. By default, users do not have elevated privilege roles upon login. A user must manually elevate to the privilege of the role. An elevated privilege role lasts only for the duration of your user session. Session timeout or logout removes the role

Answer 60

Performance Analytics - > Data Collector Explanation The data collector connects to the ServiceNow database to send the data to Performance Analytics daily on a fully automated basis. Indicators are statistics that businesses track to measure current conditions and to forecast business trends. The data collector enables the configuration of data collection from your instance, and automatically sends the data as indicator and indicator breakdown scores to Performance Analytics.

Answer 61

SLA Conditions and Script Include Explanation You can create custom SLA condition rules to determine whether an SLA should attach, pause, complete, reattach, or cancel. SLA condition classes contain scripts to define processing for an SLA condition rule. Create an SLA condition rule after the SLA condition class is defined.

Answer 62

ui_policy-admin role explanation UI policies dynamically change the behavior of information on a form and control custom process flows for tasks. Required role to define custom process flows: ui_policy-admin role

Answer 63

Metric Explanation A metric measures and evaluates the effectiveness of IT service management processes. For example, a metric could measure the effectiveness of the incident resolution the process by calculating how long it takes to resolve an incident.

Answer 64

Business Rule Explanation A business rule is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried. Use business rules to accomplish tasks like automatically changing values in form fields when certain conditions are met, or to create events for email notifications and script actions.

Answer 65

Variable Types Explanation Several types of service catalog variables are provided. Some variable types accept variable attributes. Service catalog variables capture and pass on information about choices a customer makes when ordering a catalog item. Variables help define the structure of a catalog item form that is displayed to the customer. Service Catalog provides several types of variables, which are also referred to as questions. Variables can be stored, accessed from multiple places, and passed between tasks in a process when fulfilling a request. They can be displayed on the Requested Item and Catalog Task forms after an item has been ordered.

Answer 66

Configuration Management Database Explanation With the Configuration Management Database (CMDB) application, build logical representations of assets, services, and the relationships between them that comprise the infrastructure of any organization. Details about these components are stored in the CMDB which can be used to monitor the infrastructure, helping ensure integrity, stability, and continuous service operation.

Answer 67

True Explanation A reference field stores a reference to a field on another table. For example, the Caller field on the Incident table is a reference to the User [sys_user] table. When you define a reference field, the system creates a relationship between the two tables. Adding a reference field to a form makes the other fields in the referenced table available to the form.

Answer 68

Dashboards Explanation The Dashboards feature enables you to display multiple Performance Analytics, reporting, and other widgets on a single screen. Use dashboards to create a story with data you can share with multiple users.

Answer 69

Performance Analytics Explanation Performance Analytics is an in-platform Analytics application that enables you to create management dashboards, report on KPIs and metrics, and answers key business questions to help increase quality and reduce the costs of Service Delivery.

Answer 70

Incident, Problem, Change, Request Explanation Task [task] is one of the core tables provided with the base system and the above are extended from it.

Answer 71

Core Tables Explanation A table is a collection of records in the database. Each record corresponds to a row in a table, and each field on a record corresponds to a column on that table. Applications use tables and records to manage data and processes, such as Incident, Problem, and CMDB. Tables can extend other tables, creating parent tables and child tables. Task [task] is one of the core tables provided with the base system.

Answer 72

Report Designer Explanation The Report Designer provides a guided flow for report creation. Selection of the data source, selection of the report type, configuration, and styling of the report are presented on successive tabs.

Answer 73

Schedule Explanation schedules within SLA enable you to define the time periods during which the SLAs accumulate business time. Schedules are typically based on the working hours of the resource or departments to whom a task is allocated. Configure schedules in the SLA engine properties and in the definition of each SLA.

Answer 74

The version is the published model of the workflow Explanation To prevent users from making changes to a workflow that affect other users of the system, workflows must be checked out before they can be edited. Only one user can check out a workflow at a time. When a workflow is checked out, changes apply only to the user who has the workflow checked out. Other users can continue to use the published workflow. After the changes are complete, the workflow can be published so that it is available to all users.

Answer 75

Canvas Explanation The tabs on the workflow canvas allow a workflow designer to move between open workflows and access other resources. The editor opens with the Welcome tab, which displays related help links and videos for basic workflows and Orchestration (when Orchestration is activated). From this tab, you can open articles in the ServiceNow Knowledge Base, user community conversations, live feed postings, and user documentation.

Answer 76

sys_user Explanation The Create User in Users Table, activity uses the employee information returned from Workday to create a user record in the ServiceNow sys_user table.

Answer 77

Modified CIs, modified Data records, new data records, new users and groups, schedules, scheduled jobs, homepages Explanation An updated set is a group of configuration changes that can be moved from one instance to another. This feature allows administrators to group a series of changes into a named set and then move them as a unit to other systems for testing or deployment. An updated set is an XML file that contains: · A set of record details that uniquely identify the update set. · A list of configuration changes. · A state that determines whether another instance can retrieve and apply configuration changes. Update sets track changes to applications and system platform features. This allows developers to create new functionality on a non-production instance and promote the changes to another instance.

Answer 78

Instance Explanation ServiceNow operates using a single-tenant architecture meaning that each customer gets their own copy or multiple copies of ServiceNow in the cloud. These copies are known as ServiceNow instances.

Answer 79

Self-Services Explanation The Self-Service application gives supported end-users a clean, simple front end to their IT support organization. By default, the Self-Service application provides access to common actions, such as viewing your homepage, accessing the Service Catalog, viewing knowledge articles, working with incidents and taking surveys.

Answer 80

Flow Designer Explanation Flow Designer is a feature that enables rich process automation capabilities in a consolidated design environment. It enables process owners to use natural language to automate approvals, tasks, notifications, and record operations without having to code

Answer 81

Provides questions to help the requester specify what item, option, or service to order Explanation Service catalog variables capture and pass on information about choices a customer makes when ordering a catalog item. Variables help define the structure of a catalog item form that is displayed to the customer.

Answer 82

Transitions establish possible processing paths Explanation Transitions define the processing path of the workflow, depending on conditions defined in each activity. All conditions in an activity must have a transition and all transitions must have a connection to another activity or to the End activity.

Answer 83

Data Policy Explanation Data policies enable the end-user to enforce data consistency by setting mandatory and read-only states for fields. Data policies are similar to UI policies, but UI policies only apply to data entered on a form through the standard browser. Data policies can apply rules to all data entered into the system, including data brought in through import sets or web services and data entered through the mobile UI.

Answer 84

cmdb_ci or cmdb Explanation CMDB stands for Configuration Management Database and CI for Configuration Item.

Answer 85

Client Scripts Explanation Client scripts allow the system to run JavaScript on the client (web browser) when client-based events occur such as when a form loads, after form submission, or when a field changes value. Use client scripts to configure forms, form fields, and field values while the user is using the form.

Answer 86

Conditions can be specified to determine when a UI Action appears Explanation The conditions which, if fulfilled, cause the UI policy to be applied. Conditions are built with the condition builder. To set conditions using a script, use a client script instead. Conditions are only rechecked if a user manually changes a field on a form. If the change is made by a UI action, context menu action, or through the list editor, it is not evaluated. Global [Advanced view] Option for specifying whether the UI policy applies to all form views. If this check box is cleared, the UI policy is view-specific. By default, the Global UI policy applies to all form views. However, a UI policy can be specific to a view. For example, you can define a UI policy for only the ITIL view of a form. Use the View field to accomplish this.

Answer 87

Record Producer

Answer 88

awaiting Explanation Awaiting enables you to define the conditions under which the SLA will suspend increasing elapsed time. You can choose the conditions from the When to resume list under which the SLA will resume increasing elapsed time.

Answer 89

sys_db_object table Explanation The Table [sys_db_object] table contains a record for each table in the database. Reference - https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/managing-data/concept/c_DataDictionaryTables.html

Answer 90

Data Policy Script Include Business Rule

Answer 91

Many to many relationships Explanation One user can have multiple roles or be part of different groups so it is many to many relationships

Answer 92

Right-click the field and click Configure Dictionary

Answer 93

Connect Chat

Answer 94

The CMDB contains data about tangible and intangible business assets

Answer 95

Add "no_audit = true" to attribute for exclude from auditing

Answer 96

Troubleshoot slow reports - to rectify it with appropriate query filters for fast results Parallel homepage rendering

Answer 97

List control

Answer 98

Dot-Walking Explanation Refer to https://docs.servicenow.com/bundle/orlando-platform-user-interface/page/use/navigation/reference/dot-walking-examples.html

Answer 99

CMDB, Incident, Problem, Change, user administration, and single sign-on

Answer 100

Elevate Roles Log Out from ServiceNow Impersonate Users

Answer 101

Lists Live feed Knowledgebase Global Text search Navigation filter Explanation Reference - Search options

Answer 102

published All Flagged My Flagged

Answer 103

Save action will stay on the form while the insert will get re-directed to the list. Explanation You could also just put any of the global Save buttons on the form because they should always stay on the form. Update and Submit buttons usually return to the list.

Answer 104

Operational Level Agreement (OLA)

Answer 105

Feature release, patch release, and hotfix

Answer 106

Banner, Content pane, and Application Navigator

Answer 107

SMTP Explanation The ServiceNow application uses the ServiceNow SMTP server to process outbound email messages to users (user@yourdomain.com). These messages are sent from the ServiceNow datacenter, routed as standard SMTP traffic to your primary mail exchanger (MX) server, and processed internally within the organization. Documentation - https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/reference-pages/concept/c_EmailConfiguration.html

Answer 108

sys_update_xml Explanation Update sets store both new and updated choice options as separate records in the Update Version [sys_update_version] and Customer Update [sys_update_xml] tables

Answer 109

Gauge Explanation Gauges is not a list interface element but container for holding graphical content on dashboards and homepages in ServiceNow, but gauges are no longer supported.

Answer 110

INC Service Catalog News

Answer 111

Before After Display

Answer 112

Performance Analytics > Data Collector Explanation Data collection jobs run different steps to collect scores and to collect text analytics data. By default, jobs collect both types of data. To improve performance, you can instead schedule separate jobs for scores and for text analytics data.

Answer 113

Start, Pause, Stop, End Explanation Workflow provides a drag-and-drop interface for automating multi-step processes across the platform. Start and End being the obvious ones, Pause and stop can be described as below - Workflow Pause Utility provides the functionality you can use to pause or resume all workflow contexts, a subset of qualified workflow contexts, or individual workflow contexts. Stopping (canceling) a workflow stops the workflow from executing and sets the workflow context State to Canceled. To cancel an executing workflow, you can use the cancelContext(context) script. You can define a onCancel script to clean up unresolved workflow activities.

Answer 114

Start, Pause, Stop Explanation SLA conditions SLA conditions determine when a task SLA record is attached, paused, resumed, reset, canceled, and completed. On the SLA definition, you specify up to six conditions that are evaluated each time a task record is created or updated

Answer 115

False Explanation Gauges are created by admins or users with "Gauge_Maker" role.

Answer 116

Yes Explanation Yes. You can use autoSysFields() on GlideRecord object.

Answer 117

OLA SLA UC

Answer 118

wf_workflow_version

Answer 119

Order Guides Recorder Producer Catalog Items

Answer 120

it triggers an event for a task record if the task is inactive for a certain period of time. If the task remains inactive, the monitor repeats at regular intervals Explanation Inactivity monitors trigger an event for a task if the task has not been updated in a predefined period of time. For example, the event can send an email notification or trigger a script.

Answer 121

task_sla Explanation task_sla is the table for sla. An SLA definition record defines the timings, conditions, workflows, and other information required to create and progress task SLAs

Answer 122

personalize_list Explanation You can configure a list to choose which columns appear in a list, create list views, and create fields on the table provided your ServiceNow profile has a 'personalize_list' role

Answer 123

Permissions and Access - Simplified ability to assign permissions Provide a reference for alerts and notifications Identifies a subset of users for roles and skill assignment Permissions and Access - Simplifies ability to assign

Answer 124

Report Designer Explanation Report Designer is ServiceNow’s user interface for creating and editing reports. Users with a report role or the admin role can edit and save reports. The report roles are: report_admin: manage reports report_global: create global reports report_group: create reports that belong to a group of which the user is a member report_publisher: make reports available on a public page report_scheduler: schedule a report to be delivered by email In addition to the report roles, developers must have the right permissions to access the data for their reports.

Answer 125

System tables cannot be deleted

Answer 126

Event Log contains generated Events, the Event Registry is a table of Event definitions

Answer 127

Database Views Explanation A database view defines table joins for reporting purposes. A number of useful database views are installed with the Database View plugin and the Database Views for Service Management plugin. These database views cover most metric reporting needs and greatly reduce the need to define new ones. For example, a database view can join the Incident table to the Metric Definition and Metric Instance tables.

Answer 128

Performance Analytics

Answer 129

Yes. via inbound Action

Answer 130

Metric Explanation A metric measures and evaluates the effectiveness of IT service management processes. For example, a metric could measure the effectiveness of the incident resolution process by calculating how long it takes to resolve an incident.

Answer 131

Spline List Pareto Explanation https://docs.servicenow.com/bundle/istanbul-performance-analytics-and-reporting/page/use/reporting/reference/r_ReportTypes.html

Answer 132

Flexible Freedom Guided Board

Answer 133

Tables Explanation A table is a collection of records in the database. Each record corresponds to a row in a table, and each field on a record corresponds to a column on that table. Applications use tables and records to manage data and processes, such as Incident, Problem, and CMDB. Tables can extend other tables, creating parent tables and child tables.

Answer 134

list knowledge base live feed navigation filter

Answer 135

All the roles from all the groups the user belongs to Explanation A user inherits roles from all groups to which the user belongs. You can also assign roles directly to a user. Whenever a user is assigned a new role, it only takes affect after logging in with a new session.

Answer 136

waiting for approval, approved, pending, fulfillment, completed Explanation For workflows that use the Requested Item [sc_req_item] table, the stage field is automatically set to the Stage field of the table and cannot be changed. The stage state displayed for a workflow running on the Requested Item table is based on the state of the workflow activities.

Answer 137

True Explanation https://docs.servicenow.com/bundle/london-it-service-management/page/product/service-level-management/task/t_UseSLARetroactiveStartAndPause.html

Answer 138

Notifications Task Approval

Answer 139

personalize_list

Answer 140

Both after and async Business Rules execute their script logic after records are written to the database Explanation Both after and async Business Rules execute their script logic after records are written to the database. after Business Rules execute their logic immediately after a record is written to the database. async Business Rules create scheduled jobs that run soon after a record is written to the database.

Answer 141

Only administrators

Answer 142

Create,Read,Write,Delete

Answer 143

Activity list Chat

Answer 144

it is a unique 32 character globally unique id used to identify a record so when you send someone an incident link.. the sys_id is within the link

Answer 145

adds the prefix "My" to the homepage name Explanation https://docs.servicenow.com/bundle/london-platform-user-interface/page/administer/homepage-administration/task/t_CustomizeAHomepage.html

Answer 146

Workflow Explanation Workflow provides a drag-and-drop interface for automating multi-step processes across the platform. Each workflow consists of a sequence of activities, such as generating records, notifying users of pending approvals, or running scripts. The graphical Workflow Editor represents workflows visually as a type of flowchart. It shows activities as boxes labeled with information about that activity and transitions from one activity to the next as lines connecting the boxes.

Answer 147

Work Notes Additional comments Explanation Work notes and Additional Comments are an important part of the state flow process and are used to communicate information about state transitions with the end-user or for internal collaboration.

Answer 148

It is one record in the sys_user_role table; and, it's a persona that is assigned to a group or person, i.e., grant access and assign security controls Explanation A role is a collection of permissions in the Now Platform. These permissions define which applications a user or group will and will not be able to access within the system and which actions the user will be able to take on records within the applications. A role can be assigned to a single user or a group of users. Users and groups can be assigned more than one role. A role can contain other roles. In the example below, the catalog_admin role contains the catalog and user_criteria_admin roles. If a user or group was assigned the catalog_admin role, they would be granted the permissions of all three roles. Generally, when you think about your "role" in the workplace, you are thinking about your specific position or title, such as project manager, developer, or operations manager. It is the part you play and the job you perform every day. For the Now Platform, the word "role" defines your capabilities in the application. Therefore, it is important to distinguish between the different definitions.

Answer 149

dictionary entries [sys_dictionary] Explanation Dictionary Entries [sys_dictionary]: Contains additional details for each table and the definition for every column on each table. Each row represents either a column on a table or a table. The Dictionary Entries [sys_dictionary] table, also called the System Dictionary, defines every table and field in the system. It contains information about data type, character limit, default value, dependency, and other attributes of a field. Access the system dictionary in one of these ways: To see the system dictionary list view, navigate to System Definition > Dictionary. To view particular dictionary definition, right-click the list header, form header, or field label, and select Configure Dictionary.

Answer 150

CSS Explanation An administrator can change global CSS or system properties to alter the look and feel of the default instance interface. Functionality is not affected. For example, organizations often use multiple instances to separate development, testing, and production activities. To help users avoid accidentally changing the wrong instance, administrators can configure each with a visually distinct theme.

Answer 151

It's a required field that requires a value

Answer 152

Means does not contain (search word)

Answer 153

anytime Explanation https://docs.servicenow.com/bundle/london-it-service-management/page/product/service-level-management/concept/c_SLATimeline.html

Answer 154

Transition Explanation Transitions define the processing path of the workflow, depending on conditions defined in each activity. All conditions in an activity must have a transition and all transitions must have a connection to another activity or to the End activity.

Answer 155

SECURITY_ADMIN Explanation The object is the target to which access needs to be controlled. Each object consists of a type and name that uniquely identifies a particular table, field, or record. All access control list rules specify: · The object and operation being secured · The permissions required to access the object Rules for access control lists (ACLs) restrict access to data by requiring users to pass a set of requirements before they can interact with it. · security_admin check box should be checked to create access controls.

Answer 156

Flow Designer Explanation Flow Designer is a feature that enables rich process automation capabilities in a consolidated design environment. It enables process owners to use natural language to automate approvals, tasks, notifications, and record operations without having to code.

Answer 157

contextual security Explanation With the Contextual Security Manager, these dictionary roles are no longer tested. Instead, the system looks for ACL rules on fields and tables

Answer 158

Column Context menu Reports> View/Run

Answer 159

Schema Map

Answer 160

Core Table

Answer 161

x_booking Explanation The tables created within a scoped applications always start with an x_ prefix.

Answer 162

New Workflow Buttons Palette tabs List Display Filters Explanation https://docs.servicenow.com/bundle/london-servicenow-

Answer 163

Single-field coalesce Explanation The coalesce option on a field map allows you to specify if the selected Target field should be used to coalesce on when import set records are transformed. If the field map Coalesce checkbox is selected, when the import set row is transformed the instance checks for an existing record in the target table that has the same value in the Target field as the import set row Source field. Coalesce can be: · Single-field coalesce · Multiple-field coalesce · Conditional coalesce

Answer 164

Database views Explanation A database view defines table joins for reporting purposes. For example, a database view can join the Incident table to the Metric Definition and Metric Instance tables. This view can be used to report on incident metrics and may include fields from any of these three tables. *Note : In general, as the number of tables that are included in the view and the number of records that those tables contain increases, the accumulated impact on performance grows. In addition, to optimize the performance of the database view ensure that the ‘where’ clauses that are defined in the database view are based on indexed fields. * *Database views cannot be created on tables that participate in table rotation. ** It is not possible to edit data within a database view. ** You do not need to create ACLs on fields in the view. The system honours contextual ACLs (ACLs with a condition or script) that already exist on the underlying table.

Answer 165

single sign on for multiple applications

Answer 166

help the help desk Explanation https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/product/configuration-management/concept/c_HelpTheHelpDesk.html

Answer 167

Formatter Explanation A formatter is a form element used to display information that is not a field in the record. Add formatters to a form by configuring the form. Note: Formatter elements cannot be exported to PDF. When exporting PDF data from a form, any formatter elements added to the form are not displayed in the PDF output.

Answer 168

if there are row and field ACLs, the user has to satisfy both to have access to the field

Answer 169

True Explanation Workflow is captured in update set only when it is Published

Answer 170

True Explanation When you add a new role to an existing role for a user, the user inherits the access that is granted by the new role. 1. Navigate to User Administration > Roles and open the existing role. 2. Click Edit in the Contains Roles related list. 3. Use the slushbucket to add one or more roles to the existing role. 4. Click Save.

Answer 171

In middle of the map, showing both upstream and downstream Cis

Answer 172

Save saves the current record and stays on the form. Insert creates a new record and exits the form.

Answer 173

Tables can extend a ``` Explanation A table that extends another table is called a child class, and the table it extends is the parent class. A table can be both a parent and child class both extending and providing extensions for other tables. A parent class that is not an extension of another table is called a base class. ```

Answer 174

Bundled Request Explanation https://docs.servicenow.com/bundle/london-it-service-management/page/product/product-catalog/concept/c_CreatingBundledModels.html

Answer 175

Draft>Review> Publish>Retire Explanation Reference ->https://community.servicenow.com/community?id=community_article&sys_id=9569a128dbbf2b40fff8a345ca961923

Answer 176

List Explanation A list displays a set of records from a table. Users can search, sort, filter, and edit data in lists. Lists may be embedded in forms and may be hierarchical (have sublists). The list interface consists of a title bar, filters and breadcrumbs, columns of data, and a footer. Each column in a list corresponds to a field on the table.

Answer 177

Schedule Explanation Schedules within SLA enable you to define the time periods during which the SLAs accumulate business time. Schedules are typically based on the working hours of the resource or departments to whom a task is allocated. Configure schedules in the SLA engine properties and in the definition of each SLA.

Answer 178

workflow editor

Answer 179

User Criteria; Specify User Roles Explanation The articles in a knowledge base are available to both internal users, such as customer service agents, and to external users (customers and partners). If the articles in a knowledge base are intended for internal users only, the system administrator can restrict access by customizing the knowledge base form.

Answer 180

True - you can make your SN instance only available to certain instances

Answer 181

Users can access public pages Users can take surveys, and use live feed and chat Users can submit requests and manage their own requests

Answer 182

First checkout and then update

Answer 183

Table Creation Field Creation

Answer 184

Funnel icon on the top left of a list

Answer 185

Identify subsets of users Assign permissions Preferences for alerts and notifications and receive email notifications

Answer 186

It's an ordering system for goods and services The service catalog is the central repository of goods and services that an IT service desk provides for users

Answer 187

After a comprehensive or long development cycle Before starting a formal testing cycle

Answer 188

Variable Types

Answer 189

Default SLA Workflow

Answer 190

Configuration is seen by all users and personalization is seen by only one user

Answer 191

When the workflow reached to End Activity

Answer 192

Record Producers

Answer 193

Admin Asset user ITIL

Answer 194

Themes section

Answer 195

Lists Knowledge Base Navigation Filter

Answer 196

Measurable tangible and intangible data of a CI

Answer 197

Based on the condition, it can be decided when to make it visible

Answer 198

Merge Update Sets

Answer 199

Record Producer Order Guides Catalog Items

Answer 200

personalize_list

Answer 201

Dictionary

Answer 202

u_incident

Answer 203

Canvas Palette tabs

Answer 204

Guided setup

Answer 205

JDBC CSV EXCEL HTTP SFTP

Answer 206

once an administrator publishes a workflow, the workflow is immediately accessible and the changes are available to all users

Answer 207

Move a series of changes from Non-production instance production instance

Answer 208

onCellEdit

Answer 209

Single line text Multiple choice Select box Reference

Answer 210

Type Field

Answer 211

Subject from email notification

Answer 212

List of published workflows New Workflow button Pallete tabs

Answer 213

Schema Map

Answer 214

Pareto List Donut Bar

Answer 215

Base on the condition, it can be decided when to make it visible

Answer 216

oldValue = "New" and newValue = "in progress"

Answer 217

Application scope

Answer 218

Defined on the basis of roles assigned to the user

Answer 219

All users can see the application menu

Answer 220

Changes to Form layout

Answer 221

Delivery, waiting for approval, completed, fulfillment

Answer 222

Do not click submit/save/update

Answer 223

Field/s will be set a unique key

Answer 224

``` Queried Deleted Updated Displayed Inserted ```

Answer 225

Update sets are "point in time" xml snapshot of records An update set writes changes from tracked tables to the customer update tables sys_update_xml Allows administrators to group a series of changes into a named set and then move this set as a unit to the other instance

Answer 226

False Explanation Data lookup rules, assignment rules and business rules run in the following order: 1. All 'before' business rules that run on a record insert with an order value less than 1000. 2. All 'before' engines run, including assignment rules. 3. All 'after' engines run, including data lookup rules. 4. All 'before' business rules that run on a record insert with an order value greater than or equal to 1000. 5. All 'after' business rules that run on record insert.

Answer 227

False Explanation The Instance Security Hardening Settings content contains detailed descriptions, and compliance values, for the security-related system properties and plugins in the Now Platform.

Answer 228

False Explanation Export formats include: CSV XML PDF

Answer 229

False Explanation False. Agent_admin rol can manage MID Server-related scripts.

Answer 230

True Explanation Service catalog variables capture and pass on information about choices a customer makes when ordering a catalog item. Variables help define the structure of a catalog item form that is displayed to the customer.

Answer 231

False ``` Explanation OnSubmit() runs when a form is submitted. Typically, onSubmit() scripts validate things on the form and ensure that the submission makes sense. An onSubmit() client script can cancel form submission by returning a value of false. ```

Answer 232

False Explanation GlideElement can be used in order to operate on the fields of the current GlideRecord

Answer 233

True Explanation Any user who has a role can create new responsive dashboards, share them with other users, and convert homepages to responsive dashboards. Responsive dashboard functionality is enabled by default from the New York release but can be disabled if your instance does not require it.

Answer 234

True Explanation Only one update set can be the default set for any application scope.

Answer 235

Now Platform UI

Answer 236

Collection of permissions

Answer 237

Set of users who share a common purpose

Answer 238

Application Platform-as-a-Service (aPaaS)

Answer 239

Employee Customer Information Technology (IT)

Answer 240

Banner frame Application Navigator Content frame

Answer 241

``` All modules and sections within the Service Desk application Any module with a name containing "services" ```

Answer 242

Drag the breadcrumbs of a filtered list to the Favorites tab Drag an individual record to the Favorites tab Select the star of its corresponding application or module

Answer 243

Select the record from the History tab

Answer 244

System Properties > Basic Configuration UI16 | Guided Setup > ITSM Guided Setup

Answer 245

Banner image, text, and colors Navigator background and text colors Browser tab title System date/time formatting

Answer 246

Accelerate adoption rates Create a shared identity Gain user trust

Answer 247

List title menu List fields context menu List column context menu

Answer 248

Breadcrumbs

Answer 249

Column Context Menu

Answer 250

Wildcard Characters

Answer 251

Form Context Menu

Answer 252

Activity Stream

Answer 253

Edit icon Remove icon Handle icon

Answer 254

Field Navigator

Answer 255

Template bar

Answer 256

Setting an Assignment group and User based on Category and Subcategory Setting a User based on Category and Subcategory Setting an Assignment group and User based on the Short description Setting an Assignment group based on Category and Subcategory

Answer 257

User presence Activity stream Connect chat Comments

Answer 258

Tasks lead to quicker resolution times Tasks are repeatable processes Tasks minimize the possibility of human error

Answer 259

system Notification > Email > Notifications

Answer 260

Select variables

Answer 261

What will it contain When to send Who will receive

Answer 262

Subscriptions

Answer 263

System settings

Answer 264

Email Meeting Invitation SMS

Answer 265

Pie chart | Bar chart

Answer 266

``` Publish Export to PDF Add to dashboard Schedule Share ```

Answer 267

Share the report

Answer 268

The report creator only

Answer 269

Leave a comment on the article Give a 1-5 star rating Mark an article as helpful or not helpful

Answer 270

Social Q&A

Answer 271

Most Useful

Answer 272

A permalink

Answer 273

Integrating with a WebDev compliant source Creating articles directly in the ServiceNow Platform Importing Microsoft Word files

Answer 274

In the Can We Help You? Category in the Service Catalog

Answer 275

Flow | Workflow

Answer 276

Under Request Something

Answer 277

Catalog Items Catalogs Categories

Answer 278

Maintain Items

Answer 279

Categories and Subcategories

Answer 280

Application-based Record-based Schedule-based

Answer 281

Represent reusable operations for use across multiple flows Can be contained in a spoke Provide the ability to build your own custom actions

Answer 282

Provides automation tools Integrates with third party systems Saves time

Answer 283

Answering FAQs Performing diagnostics Providing how-to information

Answer 284

Perform common work tasks Obtain information Make decisions

Answer 285

Tables & Columns | Tables

Answer 286

Application Menu with the same name as the table Label (e.g. Infinity) Module with the plural of the table Label (e.g. Infinities)

Answer 287

security_admin

Answer 288

Roles Script that sets the 'answer' variable to true or false Conditions

Answer 289

First at the Table-level (most specific to most general), then at the Field-level (most specific to most general)

Answer 290

Transform Map

Answer 291

Tangible (e.g. hardware, software, servers) entities Intangible (e.g. business services, email) entities Configuration Item

Answer 292

Base Configuration Item [cmdb] Configuration Item [cmdb_ci] CI Relationship [cmdb_rel_ci]

Answer 293

Order Guide

Answer 294

One or more Service Catalog Task (SCTASK) records A Request (REQ) record A Request Item (RITM) record

Answer 295

UI Policy | Client Script

Answer 296

Business Rule

Answer 297

UI Policy Action

Answer 298

Visible/hidden Mandatory Read-only

Answer 299

What is an update set? | Group of one or more changes that can be moved from one instance to another all together.

Answer 300

Retrieve Preview Commit

Answer 301

Data records | Homepages

Answer 302

IntegrationHub

Answer 303

Guided Application Creator

Answer 304

Delegated Development

Answer 305

Registered

Answer 306

Log records indicating something notable has occurred in the system.

Answer 307

Offers learners an opportunity to learn and gain practical experience Offers learners a chance to create personalized Learning Plans Integrated with your Now Profile Offers learners a single source for all of their content certification, certification maintenance, and profile needs Offers learners a wide breadth of course topic and delivery type

Answer 308

Showcases your ServiceNow expertise Acts as a Universal ID across all resources Displays Badges across multiple resources Displays Super badges by role Allows you to consolidate ServiceNow accounts

Answer 309

Record list form tables and columns

Answer 310

The condition must evaluate to true The script must evaluate to true or return an answer variable with the value of true The user must have one of the roles in the required roles list the other matching ACL rules for the object type must evaluate to true

SNow CSA Exam Flashcards

(397 cards)