Software Terms Flashcards
(8 cards)
1
Q
What is the name of the phone software?
A
Interaction Desktop
2
Q
What status should you be on before starting your calls?
A
Pre Work
3
Q
What status should you be on when you’re available to take calls?
A
AA Ready
4
Q
What status should you be on when you leave for the day?
A
Z-Gone Home
5
Q
What is the name of the program to look up medical records from Poison Control?
A
Antox
6
Q
What is the program DC uses as a donor database?
A
Salesforce
7
Q
In Salesforce, what is an object?
A
A tab
8
Q
In Salesforce, what is a record?
A
Single row of data
