something communication

Question 1

If a px says “I just want to go home” they may be feeling anxious or hopeless abt their condition

Answer 1

responding to underlying message

Question 2

px: i feel like no ones listening to me?
rt: you feel like ur concerns are not being heard?

Answer 2

restating the main idea

Question 3

px: i dont know if i should take this test
rt: what re ur concerns abt taking the test?

Answer 3

reflecting the main idea

Question 4

ill explain each step the procedure before we begin

Answer 4

establish guidelines

Question 5

can u tell me more abt where u feel pain?

Answer 5

seeking and providing clarification

Question 6

u seem anxious. would u like to talk it about?

Answer 6

making observations

Question 7

youve been feeling dizzy since yesterday?

Answer 7

validating

Question 8

u mentioned having pain. can u describe where exactly it hurts?

Answer 8

focusing

Question 9

u shouldnt feel that way

Answer 9

expressing disapproval

Question 10

our doctors always do whats best for px

Answer 10

defending

Question 11

px: im worried abt my test results
rt: how was ur weekend?

Answer 11

changing topic

Question 12

if i were u, i would just relax

Answer 12

giving unsolicited advice