Sop

Question 1

What must all crew luggage have attached ?

Answer 1

Red CREW luggage tag

Question 2

How many bags can you carry as crew ?

Answer 2

1 cabin bag and an additional small bag OR 1 cabin bag and 1 bag in the Hold.

Question 3

What’s the minimum check in duration from the UK?

Answer 3

2 hours before scheduled time of departure ( STD)

Question 4

What 3 things are crew agreeing to when they arrive for duty to check in?

Answer 4

Read and acknowledged all company notices
Are in ‘check’
Are fit to operate as cabin crew physically and medically.

Question 5

How long are crew given to update themselves after reporting for duty, on any missed company communications?

Answer 5

10mins

Question 6

When must you report for your flight from an outstation ?

Answer 6

No later than 70mins

Question 7

Who conducts cabin crew briefings?

Answer 7

FSM or in their absence a nominated FSM

Question 8

What are 3 things discussed on the pre flight safety briefing ?

Answer 8

Aircraft type & equipment
Area and type of operation
Any special categories of passengers

Question 9

When are crew given flight deck access codes ?

Answer 9

At the briefing by the FSM

Question 10

How long will a pre flight briefing last ?

Answer 10

Approx 20mins

Question 11

If regular passenger routes are not available for boarding and jetway steps need to be used , how many people at one time can use them ?

Answer 11

Two people

Question 12

Who makes a PA immediately upon boarding ?

Answer 12

The FSM to advise all ground staff that cabin crew are now present and in charge of the cabin

Question 13

When is the cabin safety demonstration carried out?

Answer 13

Pre take off- taxi out

Question 14

When is it a sterile flight deck ?

Answer 14

During take off and landing

Question 15

After take off and when in the climb stage, when are the seatbelt signs usually turned off?

Answer 15

At 10,000ft

Question 16

What is TOC

Answer 16

Top of climb

Question 17

What is TOD

Answer 17

Top of decent

Question 18

How do crew know when the aircraft has reached TOD ?

Answer 18

Flight crew advise by inter-phone or PA

Question 19

How do cabin crew know when decent is beginning?

Answer 19

Cabin crew are instructed to take seats for landing

Question 20

When is it classified as landing ?

Answer 20

When landing gear is lowered until the aircraft has touched down and vacates the runway

Question 21

Who unlocks the flight door ?

Answer 21

Ground staff from the outside

Question 22

What must you do with T-PED when on a flight?

Answer 22

Turn to flight mode or switch off

Question 23

How often should the welfare of the flight crew be monitored?

Answer 23

Every 30mins

Question 24

How must food and drink be served to the flight crew ?

Answer 24

In flight crew cups and to the left of the captains seat and the right of the first officer

Question 25

Who’s responsible for closing the aircraft door ?

Answer 25

The FSM

Question 26

Where are PA’s found ?

Answer 26

QRG in IPad

Question 27

Maximum number of infants onboard our flights due to the amount of ILJ & I/ESB ?

Answer 27

22

Question 28

When will no PAs be made ?

Answer 28

During the first 5 mins of the flight

Question 29

When should the flight deck door be closed ?

Answer 29

From closing of the last aircraft door to after the engines have been shut down

Question 30

How many pilots must be in the flight deck at all times ?

Answer 30

2

Question 31

What are cabin crew pre-flight checks ?

Answer 31

Door / panel Crew seat and harness Portable safety and emergency equipment Interphone and PA system There general area Toilets Galleys

Question 32

Where are the flaps and slats ?

Answer 32

Leading edge and trailing edge of the wings

Question 33

Where are the spoilers ?

Answer 33

On the upper surface of the wings

Question 34

Prior to each inbound flight to the UK, if the FSM is unable to conduct the briefing before boarding, where will it be?

Answer 34

A zone ( front of the aircraft)

Question 35

Why does the FSM liaise with the flight crew and ground engineer upon boarding ?

Answer 35

The ensure there are no entries in the log books or any circumstances that may affect safety of cabin crew currently on board

Question 36

Where do you put your company iPad when in your crew seat ?

Answer 36

Under the seat in the floor

Question 37

When is Wifi automatically disabled in flight ?

Answer 37

At 10,000ft

Question 38

Where can passengers find information regarding the use of PEDs?

Answer 38

On the back of the safety card Through the onboard announcements from the CSS or FSM

Question 39

When can you contact the captain without speaking first with the FSM?

Answer 39

Emergency conditions that endanger the immediate safety or security of the aircraft.

Question 40

How long have you got to open the door when the flight crew let you in the flight deck ?

Answer 40

5 seconds

Question 41

If access is denied by the flight crew, how long do you have to wait to try again?

Answer 41

15mins

Question 42

If a discrepancy has been identified during pregnancy flight checks, what must be checked to ensure the flight can still operate?

Answer 42

The MIL Minimum equipment List

Question 43

When is a passenger authorised to carry more than 100ml onboard ?

Answer 43

For essential medicines and must have supporting documentation from a qualified medical professional.

Question 44

How can a partially sighted or blind passenger read the safety card ?

Answer 44

There is a Braille safety card in the IFE box in the galley. Once given to pax they should be left for 10mins to read it

Question 45

Using the traffic light system, when should you notify an OBM of your concerns regarding a passenger getting intoxicated?

Answer 45

When their behaviour is Amber .

Question 46

Who do you red to conduct the pre flight safety briefing to as soon as they sit down?

Answer 46

Disabled passengers, PRMs and their escorts including visually impaired Non revenue passengers occupying a crew seat

Question 47

Who makes a boarding PA approximately every 10 minutes regarding stowage of baggage etc

Answer 47

The CSS

Question 48

When are sleep suits offered in Upper Class ?

Answer 48

When the aircraft is parked

Question 49

Who can authorise passengers to move to empty seats?

Answer 49

Only the captain

Question 50

Who does the Turn around officer advise if there has been a fuelling incident ?

Answer 50

The captain

Question 51

When do the aircraft doors close ?

Answer 51

5 mins before departure

Question 52

How do crew get the final number of passengers on board ?

Answer 52

Re sync the customer PlanIT app.

Question 53

What do you do when the FSM says ‘ cabin crew, prepare doors for departure ?’

Answer 53

All CC responsible for a door will carry out door arming procedures then visually and verbally check the door opposite them

Question 54

When are passengers notified of a unserviceable exit ?

Answer 54

Immediately after pre flight demonstration, a PA is made

Question 55

When does the safety demonstration need to be repeated ?

Answer 55

If the aircraft is delayed taking off ( not a lengthy taxi)

Question 56

What does the double chime mean?

Answer 56

That take off or landing is imminent

Question 57

Who makes the PA ‘ Cabin Crew prepare for landing

Answer 57

The FSM