SOPS/Pax Management Flashcards

(34 cards)

1
Q

How long before departure are you required to sign on for duty?

A

45 minutes prior to A/C departure

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2
Q

How long before departure must you arrive at the aircraft for first flight and subsequent flights

A

First flight- 30min prior to A/C departure

Subsequent- 25 min prior to A/C departure

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3
Q

What does istop stand for

A
I- introduction 
S- status of crew and aircraft 
T- turbulence 
O- operational considerations 
P- password 
Threats
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4
Q

What piece of emergency equipment must be checked when conducting subsequent flight checks

A

Oxygen bottles and first aid kits

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5
Q

Before departing for the last sector on an overnight with a port with no engineering facilities, what equipment must be checked?

A

Oxygen bottles

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6
Q

When checking boarding passes, what must you check

A

Date, flight and destination

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7
Q

What must you instruct your exit row passengers to do on boarding?

A

Pax to read brief and place bags in an overhead locker

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8
Q

When hanging passengers jackets in the wardrobe, what must you do

A

Ask pax to remove all personal belongings and place boarding pass in pocket

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9
Q

When must the exit row passengers be briefed?

A

Must be completed prior to closure of main entry door

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10
Q

In seats 1E and 1F on the 300 what must you remember the brief them on

A

The brace position

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11
Q

As a solo fright attendant what extra information must you include in your exit row brief ?

A

If I become incapacitated, you will look after me and follow instructions from the flight deck

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12
Q

What will FA1 commence welcome on board pa

A

As soon as last passenger has boarded

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13
Q

When will FA2 commence headcount

A

When FA1 has commenced welcome on board PA

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14
Q

Before handing the headcount to the flight crew, what must you check is vacant?

A

The toilet

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15
Q

How long have you got to secure the cabin and be seated

A

1 minute

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16
Q

Where must you keep the pil

A

In your pocket

17
Q

How will FA2 Notify FA1 the Cabin is secure

A

Via inter phone stating the cabin check and galley check is complete

18
Q

What area is FA1 and FA2 responsible of on the 300/400

A

300- FA1 (1-6) FA2 (7-12)

400- FA1 (1-9) FA2 (10-19)

19
Q

How will you notify the flight crew the cabin is prepared?

A

FA1 will press “cabin ready” button

20
Q

How would you gain access to flight deck inflight?

A

Identify yourself
State reason and request permission to enter
State the password

21
Q

Once you have landed, when can you commence arrival PA?

A

Once you’ve turned off the active runway

22
Q

In Sydney and Brisbane, what is FA1 required to hand to ground staff before allowing pax to disembark?

A

Security arrival form (SAF)

23
Q

When is sign off

A

15 minutes after engine shut down

24
Q

Once the last pax has disembarked, Cabin Crew must?

A

Open all overhead lockers and commence cabin security check. Ensure general tidiness.

25
What are your sign off duties at your home base?
MUST FILL INSIDE
26
How many safety demos must be conducted?
1 per tour of duty
27
When are passengers allowed to disembark the 200/300
Once the propeller has been strapped and ground staff have given the thumbs up to disembark.
28
What must the aircraft CD player and digital system be used for?
Boarding music Refuelling pa Safety demonstration Disembarking music
29
Full cabin lighting must be turned on for?
Passenger boarding Pre flight briefings Safety demo Passenger disembarking
30
When does sterile flight deck take place?
Take off- from closure of the main door until the captain has made his en route pa. Landing- from cabin prep notification until main door has been opened
31
When does the critical phase occur?
Take off: power for take off until landing gear up | Landing: landing gear down until turned off the active runway
32
What are the only items approved for stowage in the wardrobe
``` Suit packs Jacket/coats Crutches Walking frames Hats ```
33
When tagging premium hand luggage, what must you do
Confirm with passenger “no cabin only” dangerous goods
34
How would you deal with a problem passenger?
Find out name, establish rapport. Continue to engage Pax failing to comply, report to captain and provide, name, date, description and details of incident. Complete hiro