Spec Unit 2 Global of information Exam Flashcards
(15 cards)
What customer details are required for PHPS registration?
Name, Address, Email, Phone Number, Payment details.
How does a customer verify their PHPS account?
By clicking a link that is sent to their registered email and inputting a token.
What information does a customer provide when booking a collection?
Collection Address , Delivery details (such as name residential address, email, phone) and parcel details (like size, weight, collection time)
What is the format of a PHPS tracking number?
LLNNNNL (e.g., UK1234Z for a UK delivery and FR1111A for France)
How do couriers access their daily collection and delivery list?
Though a handheld device such as a smartphone through the PHPS website.
What technology helps PHPS track courier location
GPS trackers that are installed in delivery vans.
How are international parcels processed?
Sent to an international distribution centre and is transported by cargo planes.
How can customers track their UK parcels?
By typing the tracking number on the PHPS website or you can track your parcel through the website to view tracking updates.
What new features allows customer to track delivery vans in real time?
A live map on the PHPS website like they do on amazon.
What are some data types used by PHPS?
Personal data (such as name, address) , transactional data (such as order details) , tracking data (parcel status, GPS locations)
What are the advantages of digital information formats for PHPS?
Fast data processing, real-time tracking, automated notifications.
What logical protection measures could PHPS use to secure customer data?
Encryption, two factor authentication, Username and password.
What UK laws must PHPS comply with regarding data storage and use?
Data Protection act,(DPA) and General Data Protection Regulation (GDPR)
What data analysis tools can PHPS use for better operations?
Tracking analytics, customer behaviour reports.
What are key characteristics of high-quality information for PHPS?
Accuracy and relevance
