Spontaneous Response Flashcards
1
Q
Anxiety Management
A
1) Greeting your Anxious
2) Reframing communication as conversational by asking questions
3) Being in present moment
2
Q
Ground Rules
A
1) Get out of your own way
2) See the interaction as Opportunities rather than Challenge
3) Take the time and listen completely
4) Use structures to respond
Type 1: Problem -> Solution -> Benefits
Type 2: What -> So What -> Now What
