Spqe 2

Question 1

What is Management?

Answer 1

Management sets the strategy for the business and coordinates all other functions to achieve business goals. Levels of Management ensure coordination across all areas of the business.

Question 2

What is the difference between a Leader and a Manager?

Answer 2

Leader: Inspires people, focuses on human behavior, and motivates teams. Does not necessarily hold a management role.

Manager: Ensures tasks are completed, focuses on task direction, and gives instructions. Appointed to an official managerial position.

Question 3

What are the Levels of Management?

Answer 3

1. Top Management (e.g., CEOs, directors): Makes long-term strategic decisions and oversees business objectives. Sets the vision, mission, and overall strategy of the business.
2. Middle Management (e.g., branch managers, team leaders): Manages specific departments, implementing top management’s plans. Makes medium-term, tactical decisions to achieve departmental goals.
3. Lower Management (e.g., supervisors, foremen): Focuses on productivity and motivation of employees, with short-term decision-making. Executes middle management’s instructions and handles day-to-day tasks.

Question 4

What are the Management Tasks?

Answer 4

1. Planning: Setting goals and creating strategies to achieve them. Top creates strategic plans, middle creates tactical plans, lower creates operational plans.
2. Organizing: Putting plans into action by assigning tasks and roles. Ensures everyone knows their responsibilities.
3. Leading: Inspiring and guiding employees to work effectively. Maintains a positive work environment and ensures effective communication.
4. Controlling: Monitoring performance and ensuring goals are met. Compares actual results with goals and takes corrective actions if needed.

Question 5

What are the Characteristics of Good Management?

Answer 5

1. Personal Characteristics: Confident, goal-driven, optimistic, calm, flexible, and a team player.
2. Knowledge and Skills: Business understanding, delegation skills, financial management, communication, relationship-building, and coaching ability.
3. Personal Values: Respect, trustworthiness, honesty, patience, kindness, cooperation.