Square specific question Flashcards
Why are you interested in working for Square?
Products make sense, you allow businesses to streamline their operations and provide them with the tools and data they need for their growth and ultimately driving economic empowerment. I have had a look at your reviews and they are consistently positive and you also have great customer success stories. And I have used your POS system in restaurants and it’s easy to use, clean display and product physically looks good.
What do you know about Square’s products and services?
Point of Sale (POS) Systems: Cloud-based systems for retail, restaurants, and appointments. Manages sales, inventory, customers, and reporting.
Online Store Builder: Tools to create and manage online stores, including website templates, hosting, and e-commerce features.
CRM (Customer Relationship Management): Manages customer data, tracks interactions, builds loyalty programs, and offers marketing tools.
Marketing: Email and SMS marketing tools, plus loyalty programs to engage customers and drive repeat business.
Financial Services:
Square Capital: Business loans.
Square Checking: Business checking accounts.
Square Card: Business debit card.
Employee Management: Tools for team management (hours, shifts) and payroll processing.
Developer Tools/APIs: Allows businesses to integrate Square’s functionality into their own apps and systems.
Who are Square’s main competitors, and how does Square differentiate itself in the market?
SumUp, Stripe, Dojo, Toast POS, Shopify POS.
What do you think are the biggest opportunities and challenges facing Square in the current market?
Opportunity to expand into new markets, expand into different sectors e.g. healthcare, construction (carpenters, plumbers, electricians)
Challenges: new players coming in offering solutions is specific industries e.g. Toast.
Fraud, always new ways to hack and get through to sensitive data.
Why do you think Square is a good fit for you, and why do you think you’d be successful in this role?
I agree with your vision economic empowerment and I’m genuinely passionate about helping small businesses thrive. I’m a young profession that is hungry to succeed. I have experience working in a tech scale up in an outbound role, I’m a fast learner, honest and always have a positive attitude I always seek for feedback so I can grow.
How would you approach developing a territory and building a pipeline for Square’s products/services?
analysing the market and aligning with the ideal customer profile. I’d then generate leads through targeted outreach (outbound, inbound, networking, referrals). I’d focus on building relationships with prospects, providing value, and meticulously managing my pipeline in the CRM. Finally, I’d continuously analyse my performance and refine my strategies for optimal results.
What are some key strategies you would use to identify and qualify potential Square merchants?
1) Defining my ideal customer profile (ICP) through market research and analysis of existing successful Square merchants.
2) Identifying prospects via online research, competitive analysis, networking, partnerships, and Square’s internal resources.
3) outreach and ask pain point questions to make sure Square is a good solution for them.
How do you stay up-to-date on industry trends and competitor activity?
in my role at Uber Eats I used g-alerts ill have 1 email get sent in every monday that gives a breakdown of any news on competitors, new restos in my region from the prevous week. also following competitors on social media, and when im out on the field or from prospects.
How do you tailor your sales pitch to different types of businesses?
research business, research the DM and tailor my pitch by asking open ended pain questions specific to their industry, maybe find some new news around their industry.
If you were given a specific sales target, how would you develop a plan to achieve it?
Understand the target e.g. is number of meetings booked or is it blend of meetings booked, rev gained then work backwards from the target in terms of numbers: set myself smaller managable goals e.g. in a week / month I need to get x amount of meetings booked in. inorder for me to book x amount i need to call and email y amount.
What are some common pain point questions to ask?
Hows you current payment processing set up ?
How do you track stock and Sales?
What are your goals for growing your business?
How tech Savy are your staff ?
have encountered any potential problems with your current provider ?
Do you have concerns about privacy ?
hWhat are some key objections you will face at Square and how would you handle them ?
We’re already using another payment processor/POS system: I understand does your current system have any potential problems e.g. high processing fees, difficulty with stock management or poor customer support ?
What is the ICP at Square ?
SMBs who are looking for easy-to-use, affordable, and integrated tools to manage their business and grow. They are often tech-adopters and are looking for solutions to common business challenges.
What was the 30 / 60 / 90 day plan for the role?
30 days: build a good relationship with AE, the team and understand how they work, Have good product knowledge and see how business can benefit understanding the value proposition of Square.
60 days: starting to get more confortable with my outreach methods, generating a good pipeline and hitting targets
90 days: confortable in the role, exceeding targets, coming up with new strats with AE to get more share i certain areas.
