SRA Code of Conduct for Firms

Question 1

You do not unfairly discriminate by allowing your personal views to affect your professional relationships and the way in which you provide your services.

Answer 1

1.1

Question 2

You do not abuse your position by taking unfair advantage of clients or others.

Answer 2

1.2

Question 3

You perform all undertakings given by you and do so within an agreed timescale or if no timescale has been agreed then within a reasonable amount of time.

Answer 3

1.3

Question 4

You do not mislead or attempt to mislead your clients, the court or others, either by your own acts or omissions or allowing or being complicit in the acts or omissions of others (including your client).

Answer 4

1.4

Question 5

You monitor, report and publish workforce diversity data, as prescribed.

Answer 5

1.5

Question 6

You have effective governance structures, arrangements, systems and controls in place that ensure:

a) you comply with all the SRA’s regulatory arrangements, as well as with other regulatory and legislative requirements, which apply to you;
b) your managers and employees comply with the SRA’s regulatory arrangements which apply to them;
c) your managers and interest holders and those you employ or contract with do not cause or substantially contribute to a breach of the SRA’s regulatory arrangements by you or your managers or employees;
d) your compliance officers are able to discharge their duties under paragraphs 9.1 and 9.2 below.

Answer 6

2.1

Question 7

You keep and maintain records to demonstrate compliance with your obligations under the SRA’s regulatory arrangements.

Answer 7

2.2

Question 8

You remain accountable for compliance with the SRA’s regulatory arrangements where your work is carried out through others, including your managers and those you employ or contract with.

Answer 8

2.3

Question 9

You actively monitor your financial stability and business viability. Once you are aware that you will cease to operate, you effect the orderly wind-down of your
activities.

Answer 9

2.4

Question 10

You identify, monitor and manage all material risks to your business, including those which may arise from your connected practices.

Answer 10

2.5

Question 11

You keep up to date with and follow the law and regulation governing the way you work.

Answer 11

3.1

Question 12

You cooperate with the SRA, other regulators, ombudsmen and those bodies with a role overseeing and supervising the delivery of, or investigating concerns in relation to, legal services.

Answer 12

3.2

Question 13

You respond promptly to the SRA and:

a) provide full and accurate explanations, information and documentation in response to any requests or requirements;
b) ensure that relevant information which is held by you, or by third parties carrying out functions on your behalf which are critical to the delivery of your legal services, is available for inspection by the SRA.

Answer 13

3.3

Question 14

You act promptly to take any remedial action requested by the SRA.

Answer 14

3.4

Question 15

You are honest and open with clients if things go wrong, and if a client suffers loss or harm as a result you put matters right (if possible) and explain fully and promptly what has happened and the likely impact. If requested to do so by the SRA you investigate whether anyone may have a claim against you, provide the SRA with a
report on the outcome of your investigation, and notify relevant persons that they may have such a claim, accordingly.

Answer 15

3.5

Question 16

You notify the SRA promptly:

a) of any indicators of serious financial difficulty relating to you;
b) if a relevant insolvency event occurs in relation to you;
c) if you intend to, or become aware that you will, cease operating as a legal business;
d) of any change to information recorded in the register.

Answer 16

3.6

Question 17

You provide to the SRA an information report on an annual basis or such other period as specified by the SRA in the prescribed form and by the prescribed date.

Answer 17

3.7

Question 18

You notify the SRA promptly if you become aware:
a) of any material changes to information previously provided to the SRA, by you or on your behalf, about you or your managers, owners or compliance officers; and
b) that information provided to the SRA, by you or on your behalf, about you or your managers, owners or compliance officers is or may be false, misleading,
incomplete or inaccurate.

Answer 18

3.8

Question 19

You report promptly to the SRA, or another approved regulator, as appropriate, any facts or matters that you reasonably believe are capable of amounting to a serious breach of their regulatory arrangements by any person regulated by them (including you) of which you are aware. If requested to do so by the SRA, you investigate whether there have been any serious breaches that should be reported to the SRA.

Answer 19

3.9

Question 20

Notwithstanding paragraph 3.9, you inform the SRA promptly of any facts or matters that you reasonably believe should be brought to its attention in order that it may investigate whether a serious breach of its regulatory arrangements has occurred or otherwise exercise its regulatory powers.

Answer 20

3.10

Question 21

You do not attempt to prevent anyone from providing information to the SRA or any other body exercising regulatory, supervisory, investigatory or prosecutory
functions in the public interest.

Answer 21

3.11

Question 22

You do not subject any person to detrimental treatment for making or proposing to make a report or providing, or proposing to provide, information based on a reasonably held belief under paragraph 3.9 or 3.10 above or 9.1(d) or (e) or 9.2(b) or (c) below, or under paragraph 7.7 or 7.8 of the SRA Code of Conduct for Solicitors, RELs and RFLs, irrespective of whether the SRA or another approved regulator subsequently investigates or takes any action in relation to the facts or matters in question.

Answer 22

3.12

Question 23

You only act for clients on instructions from the client, or from someone properly authorised to provide instructions on their behalf. If you have reason to suspect that the instructions do not represent your client’s wishes, you do not act unless you have satisfied yourself that they do. However, in circumstances where you have legal authority to act notwithstanding that it is not possible to obtain or ascertain the instructions of your client, then you are subject to the overriding obligation to protect your client’s best interests.

Answer 23

4.1

Question 24

You ensure that the service you provide to clients is competent and delivered in a timely manner, and takes account of your client’s attributes, needs and circumstances.

Answer 24

4.2

Question 25

You ensure that your managers and employees are competent to carry out their role, and keep their professional knowledge and skills, as well as understanding of their legal, ethical and regulatory obligations, up to date.

Answer 25

4.3

Question 26

You have an effective system for supervising clients' matters.

Answer 26

4.4

Question 27

You properly account to clients for any financial benefit you receive as a result of their instructions, except where they have agreed otherwise.

Answer 27

5.1

Question 28

You safeguard money and assets entrusted to you by clients and others.

Answer 28

5.2

Question 29

You do not act if there is an own interest conflict or a significant risk of such a conflict.

Answer 29

6.1

Question 30

You do not act in relation to a matter or a particular aspect of it if you have a conflict of interest or a significant risk of such a conflict in relation to that matter or aspect of it, unless: a) the clients have a substantially common interest in relation to the matter or the aspect of it, as appropriate; or b) the clients are competing for the same objective, and the conditions below are met, namely that: i. all the clients have given informed consent, given or evidenced in writing, to you acting; ii. where appropriate, you put in place effective safeguards to protect your clients' confidential information; and iii. you are satisfied it is reasonable for you to act for all the clients.

Answer 30

6.2

Question 31

You keep the affairs of current and former clients confidential unless disclosure is required or permitted by law or the client consents.

Answer 31

6.3

Question 32

Any individual who is acting for a client on a matter makes the client aware of all information material to the matter of which the individual has knowledge except when: a) the disclosure of the information is prohibited by legal restrictions imposed in the interests of national security or the prevention of crime; b) the client gives informed consent, given or evidenced in writing, to the information not being disclosed to them; c) the individual has reason to believe that serious physical or mental injury will be caused to the client or another if the information is disclosed; or d) the information is contained in a privileged document that the individual has knowledge of only because it has been mistakenly disclosed.

Answer 32

6.4

Question 33

You do not act for a client in a matter where that client has an interest adverse to the interest of another current or former client for whom you hold confidential information which is material to that matter, unless: a) effective measures have been taken which result in there being no real risk of disclosure of the confidential information; or b) the current or former client whose information you hold has given informed consent, given or evidenced in writing, to you acting, including to any measures taken to protect their information.

Answer 33

6.5

Question 34

The following paragraphs in the SRA Code of Conduct for Solicitors, RELs and RFLs apply to you in their entirety as though references to "you" were references to you as a firm: a) dispute resolution and proceedings before courts, tribunals and inquiries (2.1 to 2.7); b) referrals, introductions and separate businesses (5.1 to 5.3); and c) standards which apply when providing services to the public or a section of the public, namely client identification (8.1), complaints handling (8.2 to 8.5), and client information and publicity (8.6 to 8.11).

Answer 34

7.1

Question 35

If you are a manager, you are responsible for compliance by your firm with this Code. This responsibility is joint and several if you share management responsibility with other managers of the firm.

Answer 35

8.1

Question 36

If you are a COLP you must take all reasonable steps to: a) ensure compliance with the terms and conditions of your firm’s authorisation; b) ensure compliance by your firm and its managers, employees or interest holders with the SRA's regulatory arrangements which apply to them; c) ensure that your firm's managers and interest holders and those they employ or contract with do not cause or substantially contribute to a breach of the SRA’s regulatory arrangements; d) ensure that a prompt report is made to the SRA of any facts or matters that you reasonably believe are capable of amounting to a serious breach of the terms and conditions of your firm's authorisation, or the SRA's regulatory arrangements which apply to your firm, managers or employees; e) notwithstanding sub-paragraph (d), you ensure that the SRA is informed promptly of any facts or matters that you reasonably believe should be brought to its attention in order that it may investigate whether a serious breach of its regulatory arrangements has occurred or otherwise exercise its regulatory powers, save in relation to the matters which are the responsibility of the COFA as set out in paragraph 9.2 below.

Answer 36

9.1

Question 37

If you are a COFA you must take all reasonable steps to: a) ensure that your firm and its managers and employees comply with any obligations imposed upon them under the SRA Accounts Rules; b) ensure that a prompt report is made to the SRA of any facts or matters that you reasonably believe are capable of amounting to a serious breach of the SRA Accounts Rules which apply to them; c) notwithstanding sub-paragraph (b), you ensure that the SRA is informed promptly of any facts or matters that you reasonably believe should be brought to its attention in order that it may investigate whether a serious breach of its regulatory arrangements has occurred or otherwise exercise its regulatory powers.

Answer 37

9.2