Staff Training Flashcards
(12 cards)
What does induction training do?
Introduces the employee to their workplace, and should help make the new employee feel welcome.
Induction training helps new staff learn the basic procedures. How does this help?
They are less likely to make mistakes meaning they can become productive as quickly as possible. They may also be more likely to stay in the job if they feel welcome and like a valued member.
What is On-the-job training?
The employee learns to do their job better by being shown how to do it, and then practising. Most suitable where practical skills are being taught and when in a safe environment where communication is easy.
What is an advantage of On-the-job training?
It is cost-effective for the employer because the employee works and learns at the same time.
What is a disadvantage of On-the-job training?
Training is often given by colleagues - so bad working practices can be passed on.
What is Off-the-job training?
When staff learn away from their workplace. Appropriate when the employee needs to know general information about the business or procedures.
When can Off-the-job training be useful?
When employees are being trained for a promotion or are learning a new skill that isn’t related to a specific task.
Which one is more expensive, On-the-job training or off-the-job?
Off-the-job training is more expensive but it’s often higher quality because it’s taught by people who are better qualified to train others.
What does it mean if trained staff are better at their jobs?
(Benefit of training to Employers)
They should be able to produce higher quality goods and provide better customer service. It should mean they’re more efficient and productive too.
Other than being better at their jobs, how does training benefit employer?
Can help staff stay up to date with changes in the business, such as knowing how to use new technology.
If trained staff become motivated what can that increase?
Staff retention which will save on recruitment costs.
Over time, gaining new skills may mean…
that they can be promoted to jobs with better pay and more responsibility.
