Stakeholder Engagement Flashcards
(30 cards)
What is the definition of a Stakeholder
A Corporate stakeholder can affect or be affected by the actions of a business as a whole, those groups without whose support the organization would cease to exist.
It includes anyone who has an interest in a matter and matter and means a person or organization that has a legitimate interest in a project or entity.
Define Primary Stakeholders
Primary Stakeholders are usually internal stakeholders. Those that engage in economic transactions with the business
Define Secondary Stakeholders
External Stakeholders are those who although they do not engage in direct economic exchange with the business are effected by or can affect it’s actions
What defines Stakeholder Management
Stakeholder Identification
Stakeholder Analysis
Stakeholder Communication
Stakeholder Engagement
Who are the Key Stakeholders to the Business Desk
Business Groups CELA Operations & RevRec Field MCS Services WCS Organisation
Who are the Key Stakeholders within WCS organization
Territory LE's Incubation Business Desk Corp BD's BD Management Microsoft Finance
What is the suggested format for TDR Insights
1st sentence: Lay out the issue
2nd sentence: Example of that issue
3rd sentence: Additional background
4th sentence: Proposed solution
What do you need to keep in mind whilst writing
Be brief
Make your point early
Chose your words wisely
Give some examples of being brief
Eliminate unnecessary, redundant modifiers that aren’t needed
Get rid of unnecessary categories
For example, expensive in price
Don’t use pairs of words when a single word will do
For example, each and every
Use single words in place of wordy expressions
For example, instead of at this point in time, try now
Delete meaningless intensifiers and hedges, like very, often, somewhat, perhaps
For example, there is no difference between being skeptical and being somewhat skeptical
Cut off endings of sentences
For example, I want to reduce the number of escalations that I am receiving
Give some examples of make your point early
Execs are busy - make their job easy
Don’t make them hunt for your objective
Try to make your point in the first sentence
For example, I am requesting Amy Hood’s approval for a $60M discount for Chevron
Always make your point in the first paragraph
This helps frame their understanding of the rest of the document
Use email subject lines as a tool
For example, instead of Starbucks Escalation, try Starbucks Surface Compete Pricing Ask
Give some examples of choose your words wisely
Use active verbs instead of nominalizations.
For example, Instead of I’ll take it into consideration, try I’ll consider it.
Use plain English, and avoid foreign phrases and jargon
For example, instead of they’re hiding the ball, try they’re not forthcoming
Don’t flaunt your vocabulary
Your goal is be persuasive, not prove ownership of a thesaurus
Use the right words the first time
Avoid essentially, basically, and in other words
What are some additional business writing skills
Read out loud
This helps with catching typos and eliminating extra words
Use exclamation points sparingly, and make sure they add meaning
For example, “Great.” suggests disappointment, while “Great!” suggests excitement
Ask for feedback and embrace critiques
A peer reviewer without background and context is similarly situated to your recipient
Just write
You don’t need to get it right the first time – start big and pare it down
Avoid meandering endings
It’s okay to restate your thesis, but don’t be repetitive
What is the GDPR enforcement deadline?
25th of May 2018
What does GDPR stand for?
General Data Protection Regulation
What are the fines for not being GDPR compliant?
20 million or 4% of annual turnover
What is the definition of a processor?
‘processor’ means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller
What is the definition of a controller?
‘controller’ means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law
Is Microsoft the processor or the controller?
In situations where we control which personal data we collect we are the controller, as example consumer services.
Which article in GDPR is related to Notification of Data Breach?
Article 33
What is described in article 33?
That we inform our customers without undue delay but within 72 hours.
What are data subject rights?
Access, correct errors, right to erasure, object to processing, data portability
Where can you find more information on GDPR
aka.ms/gdpr
What is described in article 28?
assist [Customer] by appropriate technical and organizational measures. . . to respond to requests for exercising data subject’s rights. . . .”
How do you identify a good deal for Microsoft?
Expanding 3 cloud adoption Competitor Displacement Improving market share Promotional commitment Consumption Plan
