Stakeholder Engagement Flashcards
Engage current and future interested parties by building a trust environment that aligns their needs and expectations and balances their requests with an understanding of the cost/effort involved. Promote participation and collaboration throughout the project life cycle and provide the tools for effective and informed decision making. (20 cards)
In Stakeholder Engagement, how to Understand Stakeholder Needs?
- Ensure the team is knowledgeable about stakeholders’ interests, needs and expectations
- Engage all stakeholders by promoting knowledge sharing early and throughout the project
In Stakeholder Engagement, how to Ensure Stakeholder Involvement?
- Establish a working agreement among key stakeholders
- Maintain involvement by continually assessing changes in the project
- Foster group decision making and conflict resolution in order to improve decision quality and reduce time required to make decisions
In Stakeholder Engagement, how to Manage Stakeholder Expectations?
- Establish a shared vision of the various project increments by developing a high level vision and supporting objectives to align expectations and build trust
- Establish a shared understanding of the success criteria, deliverables and acceptable trade-offs
- Provide transparency regarding work status by communicating team progress, impediments and risks
- Provide forecasts with an accuracy that balances need for certainty VS adaptability benefits
What are the Stakeholder Engagement Tasks?
- Engage and empower business stakeholders
- Share information frequently with all stakeholders
- Form working agreements for participation
- Assess organizational changes to maintain stakeholder engagement
- Use collaborative decision-making and conflict resolution
- Establish a shared vision for project stakeholders
- Maintain a shared understanding of project success
- Provide transparency for better decisions
- Balance certainty and adaptability for better planning
In Stakeholder Engagement, what are the Community values?
- Respect for one another
- Respect for time
- Respect for end user
- Respect for code and the process
- Rules and team charter
In Stakeholder Engagement, why are conflicts important?
- Conflict isn’t always bad (positive conflicts create solutions)
- Innovation occurs only with the free interchange of conflicting ideas
- People must agree on common goals and then work to become an effective team
What do Agile Project Charters define?
Defines:
- Who will be engaged
- What is the project about
- Where will the project take place
- When will the project start and end
- Why this project is being chartered
- How the goals of the project can be achieved
Key elements:
- Vision statement
- Mission
- Success criteria
Other elements:
- Team rules (constitution)
- Code of Conduct
- Communication rules
What are some of the tasks stakeholders should be involved?
- Validate and revise project vision (visible to all)
- Design documents
- Software and prototype demonstrations
- Reviews and capturing lessons learned
- Providing information for unclear requirements
- Test scenarios and test cases for User Acceptance Testing (UAT)
- Performing UAT
- Defining transition requirements for implementation
- Preparing the organization for change
How are Agile Project Charters usually different from predictive Project Charters?
- Are broad and high level
- Acknowledge change is likely
What are the Agile Project Charter elements?
- Vision statement
- Team rules (constitution)
- Code of Conduct
- Communication rules
- Definition of success factors
What are the components of a Use Case Diagram
- System (lane that contains use cases; actors are outside)
- Use case (functions)
- Actors (user or client system)
- Relationships (lines)
What is a Sample Data Model?
- Determines the structure of data
- Show how data should flow
Name some collaboration games.
- Remember the future (pretend the project is finished)
- Prune the product tree
- Speed boat game
What are some of the types of brainstorming
- Quiet writing
- Round robin
- Free for all
What should Information radiators/visual controls contain?
- Delivered vs remaining
- Who is working on what
- Current iteration features
- Velocity and defect measurements
- Retrospective outcomes
- Burn up and burndown charts
- Story maps
In interpersonal skills, name key areas of Emotional intelligence
- Self-management
- Self-awareness
- Social skills
- Social awareness
In interpersonal skills, name the types of active listening
- internal listening
- focus listening
- global listening
In interpersonal skills, name the types of Negotiation
- accept (do nothing)
- avoid (create a work-around)
- ameliorate (reduce the impact)
- cover (invisible to the user)
- resolve
In interpersonal skills, name the types of Conflict resolution
- Withdraw/avoid
- Smooth/accommodate
- Compromise/reconcile
- Force/direct
- Collaborate/solve problem
Name some Decision making techniques.
- simple voting
- thumbs up/down/sideways
- fist of five voting
- Highsmith decision spectrum: in favour>OK>mixed feelings>not in favour>veto
