Standard Mail and Postage Flashcards
(91 cards)
1
Q
1-30 grams- Canada
A
1.00 postage (single) or 85 cents permanent stamp (book)
2
Q
31-50 grams- Canada
A
1.20 single. No booklet discount (USA stamp)
3
Q
51-100 grams- Canada
A
1.80 single. No booklet discount (Oversize stamp)
4
Q
85 grams with one pre-affixed Canadian Permanent stamp
A
Counts as 85 cents towards 1.80 total (NOT 1.00) 95 cents owing
5
Q
1-30 grams- USA
A
1.20 single, no booklet discount (USA stamp)
6
Q
31-50 grams- USA
A
1.80 single. No booklet discount (Oversize stamp)
7
Q
51- 100 grams- USA
A
2.95. Weigh and print a label
8
Q
1-100 grams- Canada Oversize
A
1.80 single. No booklet discount. (Oversize stamp)
9
Q
1-30 grams- International
A
2.50 single. No booklet discount. (International stamp)
10
Q
31-50 grams- International
A
3.60 single. 2x 1.80 stamps (oversize) or print out
11
Q
51-100 grams international
A
5.90. Print out label
12
Q
Re-print a debit receipt
A
13
Q
Money gram or Money order payment method
A
Cash or debit only
14
Q
How many #’s in a US postal code?
A
only use 1st 5 digits
15
Q
Do postal codes matter on letters or parcels when weighing?
A
Yes on parcels, and on letters to print a label (as long as same country)
16
Q
Can we give a package back to a cx once accepted?
A
No. Illegal!
17
Q
Which are serialized? Money Order or Gram?
A
Money Order. Order MUST match
18
Q
How do you look up a receipt?
A
Clerk tools, e-journal. Look at day before (ie 21st for receipt from 22nd)
19
Q
Direct Ship fees
A
under $25 a fee, over $25- free
20
Q
Outer door code
A
7532#
21
Q
Inner Door code
A
2428#
22
Q
Moneygram refund?
A
Must call Moneygram. Cannot be done through us.
23
Q
Cut off time for moneygram?
A
8:30 PM. No support if after this time.
24
Q
Cut off time for money order?
A
None
25
End of night debit closing process?
##99 on BOTH machines, even if not both used
26
Dealer Consolation report?
Staple no sales and world wide priorities to. Fan across
27
Float?
$200. Included in final cash amount in end of night reporting.
28
Number proceeded by a UN?
Dangerous good. Not allowed to mail
29
Dangerous goods sticker on box, but not IN box?
NOT allowed to mail unless cx removes ALL stickers
30
CRA letters?
Accept regardless of incorrect postage. Do not advertise
31
AAA batteries?
fine
32
to accept a package from postal drop off at 5 PM
input a carded item. Make sure address correct. If not, change to be correct
33
Debit/Credit refund
#, Transactions, refund, swipe card from safe
34
Princess st
Cops or family. Address on ID will never match. Ok.
35
Business name parcel
ok as long as address on ID matches business package address
36
Parcel on shelf filing system
Address #, last name, shelf # circled. 91, Andritz 03
37
How do you get change for the till?
Page a cash Supervisor
38
DNC Barcode on receiving packages
102148- means belongs to Dakota crossing
39
Moneygram bill payments
fill out forms, fee between 5-10 $
40
Paysafe Card
"VPP Online Button, online Payment products, passage card, select amount, select # of cards (gen 1). CASH or DEBIT only, CANADIAN DOLLARS. Process payment first, ensure cx aware non refundable. 2 receipts- both for cx.
41
Priority and express international- are signatures INCLUDED?
YES- but- you need to still select them as an option.
42
Xpress post REGIONAL
here to BC- WEST (1-2 days)
43
Xpresspost NATIONAL
Here to EAST (2-3 days)
44
cx needs to know delivery date for x-press post?
Put through system- will show expected delivery date
45
Process if registered mail is not delivered?
We can look up the last update, but they must call Can Post to escalate
46
Can we accept fedex or UPS returns?
No- must go through courier
47
Can you scan a commercial product as a return?
no- will get a pop up error telling you to either originate or commercial check product
48
how do you enter a * in an ID number for a moneygram?
have to enter * as an x
49
when giving a parcel pick up with a customs sheet to a cx
rip out middle copy, re-print a second receipt, staple and file in B2 drawers
50
Commercial products process
Commercial- always "verify commercial product" option. Simply adding a point of orin for pre-paid parcel. Any Q's? Cx can call cx service
51
"Agent Cash Amount" with MoneyGRAMS
Not usual option. Should print a cheque instead- use #'s after dash
52
How do you ring through a MoneyGRAM?
Canadian cash- only option that will be highlighted
53
Business package but cx has personal ID and address doesn't match
Must show a business card with the matching address
54
Personal ID with matching address, but last name doesn't match.
Ok. Not all names match If address matches, they are entitled to pick up for the household. Address doesn't match? Must bring 2nd ID (mortgage papers etc) but then name MUST match
55
Where to find country shipping restrictions
mauve binder
56
Alcohol through the mail?
No- unless a business and have symbol on box allowing.
57
Liquor store box to ship?
No- considered dangerous goods
58
Originating
Small business shipping. Pre-paid just for tracking. Signature-only click yes if express or priority
59
Which would you use to pay a bill? Money ORDER or GRAM?
ORDER. Certified chi. GRAM is a local or international $ transfer
60
Western Union?
No. Different- through a bank. Can offer a money GRAM instead. Closest thing.
61
Amend a MoneyGRAM?
has to have receipt showing "Dakota Crossing". Different location, cannot amend. Typically goes through in 10-15 mins- if has gone through, CANNOT amend. Can only change name.
62
MoneyGRAM
Always fill out forms unless cx has sent to person before. Info will be in system if has sent before.
63
3 MoneyGRAM forms
pay bill, send, receive.
64
ID required for moneygrams etc?
Yes- especially if over 1 K
65
Can you use a Moneygram for any bill payment?
No. Only certain companies will accept (IE Hydro, Water/waste.
66
Which are physical? Money ORDER or Gram?
ORDER. Top amount $999.99. $1005? Process as one, but will print on two sep. cheques.
67
Commercial- select "options on manifest"- yes or no?
Always yes.
68
How to provide proof of ID?
Cx will have QR code or e-mail. Scan or enter right from main screen. Use DL. If name on DL matches but address doesn't? Ok if brought a 2nd (approved) ID and name AND address matches on 2nd piece. Follow prompts. Receipt is for cx.
69
Coin cases?
In safe
70
Phone extensions
234 Cash Office, 240 front desk (suspicious or break coverage) 250 cosmetics (susp)
71
Can a family member receive a moneygram for someone in their family/household/address?
No. ID must match person receiving. Enter in as cx chi amount and provide receipt to cx.
72
Reloadable Visa and MC- any denomination?
MC has multiple, Visa Canadian only. CASH AND DEBIT only. New cards found in safe. Only re-load the 2 we sell.
73
lines through stamps?
Void.
74
CN22
Customs form. Box? Use larger one. Multiple items. CX MUST SIGN . Air mail tickets from and back
75
Small green cn22?
Customs. Small, single item. NOT for tracked parcels. CX MUST SIGN
76
Tracked mail?
"air mail"
77
Priority mail?
Use walkthrough
78
Direct ship?
Scan or enter description (from search function)
79
Ad mail? (pink slips)
check if future date. Future? Put on back desk. Current? put stack on scale. Commercial. Statement of mailing # for barcode. Number of cont. is always 1. Yes, no issues. Priced correctly. Throw out.
80
Registered mail- coverage?
YES- always $100
81
pre-sold xpresspost?
scan, purchase. Cx fills out. Originate, scan, no signature.
82
Student loan?
Black binder in back
83
Xpresspost and Priority- regional
West and NORTH. No guarantee for North. Also includes Thunder Bay and Kenora. Only exception
84
Xpressport and Priority- National
East.
85
Police badge is ok for ID?
yes
86
Xpresspost and mail in sep bin in back?
yes. Don't have to, but appreciated.
87
Money Order fee?
$7.50 per item.
88
Money Gram fee?
Ranges- between $7-10 bucks
89
Mail Forwarding?
follow walkthrough. No refund if a cx wants to cancel forwarding.
90
Someone asks for tracking for letter mail?
This is registered mail. typically $10 bucks more.ALWAYS includes signature and $100 coverage
91
Customs QR code?
Not pre-paid. Need customs form filled out.
