Standards 5.4 - Execute the Change Management Plan

Question 1

5.4 Purpose of Execute the Change Management Plan

Answer 1

To address the implementation
processes for performing the change activities by monitoring, measuring, and controlling
delivery against baseline plans.

Executing the Change Management Plan involves alignment of strategic objectives, risk
identification, and mitigation and modification of the plan as needed.

Question 2

5.4.1 Execute, Manage, and Monitor Implementation of the Change Management Plan

Answer 2

Requires that all resources, strategies, timelines, communications, and learnings combine to carry out the intended purpose of the Change Management Plan.

It applies the processes identified through assessments and analyses to the needs of completing tasks and activities of the Change Management Plan.

Question 3

5.4.1.1 Execute Resource Plan

Answer 3

Executing the coordination of finances, people, information, and physical resources is necessary to ensure delivery of the Resource Plan.

Question 4

5.4.1.1 Execute Resource Plan - Inputs and Outputs

Answer 4

Inputs
–Change Management Plan
–Project Schedule and Plan
–Resource Plan

Outputs
–Change Management Plan
–Financial Resources Update/Impact Reports
–Human Resources Update/Impact Reports
–Information Resources Update/Impact Reports
–Physical Resources Update/Impact
Reports

Question 5

5.4.1.2 Execute Communication Plan

Answer 5

The success of a Change Management Program requires effective implementation of the
Communication Plan.

–Execute the Established Comm Plan
–Delivery of Messaging
–Feedback

Question 6

5.4.1.2 Execute Communication Plan - Inputs and Outputs

Answer 6

Inputs
–Project Plan
–Communication Plan
–Stakeholder Engagement Plan

Outputs
Communication Delivery

Question 7

5.4.1.3 Execute Sponsorship Plan

Answer 7

–Prepare Sponsors
–Sustain Sponsor Engagement

Question 8

5.4.1.3 Execute Sponsorship Plan - Inputs and Outputs

Answer 8

Inputs
–Sponsorship Plan
–Communication Plan
–Stakeholder Engagement Plan

Outputs
–Sponsor Activities
–Sponsor Competency Building Activities

Question 9

5.4.1.4 Executive Stakeholder Engagement Plan

Answer 9

Executing the plan will significantly reduce uncertain consequences and identify the benefits of the change for stakeholders.

Effective plan
execution will enable stakeholders to adopt the change swiftly and with lowered resistance, while understanding its benefits to the organization and individual stakeholder.

Question 10

5.4.1.4 Executive Stakeholder Engagement Plan - Resistance Management

Answer 10

Addressing and managing resistance to ensure successful transition to the future state should engage a number of leaders within the organization

Question 11

5.4.1.4 Executive Stakeholder Engagement Plan - Inputs and Outputs

Answer 11

Inputs
–Stakeholder Engagement Plan
–Sponsorship Plan
–Communication Plan

Outputs
–Stakeholder Engagement Activities
–Sponsor Engagement Activities
–Resistance Management Activities

Question 12

5.4.1.5 Execute Learning and Development Plan

Answer 12

–Define Learning Objectives
–Execute Learning and Development Plan
–Evaluate Learning Activities

Question 13

5.4.1.5 Execute Learning and Development Plan - Tangible and Intangible Indicators

Answer 13

Tangible Indicators
Skills and knowledge
Job performance
Productivity
Response time
Sales volume and service levels
Requests for help

Intangible Indicators
Effective communication
Quality of decision making
Conducive teamwork
Job satisfaction
Stress rate

Question 14

5.4.1.5 Execute Learning and Development Plan - Inputs and Outputs

Answer 14

Inputs
–Learning and Development Plan
–Change Resources, Roles, and Responsibilities Plan
–Supporting Learning and Development
–Materials (e.g., job aids)

Outputs
Learning and Performance Evaluation
Reports

Question 15

5.4.1.6 Execute Measurement and Benefit Realization

Answer 15

–Tracking and Measuring Benefits
–Progress Monitoring
–Communications with Stakeholders
–Stakeholder Feedback
–Benefits Realization

Question 16

5.4.1.6 Execute Measurement and Benefit Realization - Inputs and Outputs

Answer 16

Inputs
Change Management Plan
Measurement and Benefit Realization Plan

Outputs
–Measurement and Benefit Realization Reports
–Benefits Realization Activities

Question 17

5.4.1.7 Execute Sustainability Plan

Answer 17

Should trigger activities and mechanisms required to cultivate a culture that will sustain the change once it has been implemented and determined to be effective and to help ensure there is
not a retreat to the prior current state condition.

Question 18

5.4.1.7 Execute Sustainability Plan - Key Components

Answer 18

–Communication: Mechanisms for persuasive communication and ongoing socialization
of the change, rites of parting (saying goodbye to the old ways of doing things), and rites of
enhancement (acknowledgment of quick wins and continued adoption)
–Metrics Tracking: Consistent and effective process for sustaining measurement and results reporting to track progress and ensure results
–Performance Management: Consistent process for observing and objectively measuring sustained behaviors and attitudes, including the performance appraisal process; promoting, demoting, and transferring; and learning and development
–Rewards and Recognition: Program of intrinsic and extrinsic incentives to sustain achieved behaviors and attitudes
–Sustaining Ownership: Consistent process for ensuring sustained ownership of the change through the ongoing transfer of experience and knowledge
–Continuous Improvement: Mechanisms for responding to changing requirements and
implementing improvements based on feedback, observations, and metrics

Question 19

5.4.1.7 Execute Sustainability Plan - Inputs and Outputs

Answer 19

Inputs
–Sustainability Plan
–Measurement Baselines

Outputs
–Communication Events
–Benefits Reviews
–Business Performance Reports
–Evaluations andReviews

Question 20

5.4.2 Modify the Change Management Plan as Required

Answer 20

Change leaders need to review objectives and make the adjustments necessary to maintain momentum and deliver results.

Adjustments may include adding, eliminating, or realigning change program components to reinforce the change or decrease or accelerate change in
response to internal or external pressures.

Question 21

5.4.2 Modify the Change Management Plan as Required - Inputs and Outputs

Answer 21

Inputs
–Change Management Plan
–Project Schedule and Plan

Outputs
Change Management Plan (updated)