State Boards Flashcards
(115 cards)
1
Q
which religious sect requests the use of the words “passed on” rather than “died or deceased” in the death notice of the obituary
A
Christian Scientist
2
Q
the casket used in a Jewish Orthodox funeral service is called a/an
A
aron
3
Q
under this condition a veteran’s burial benefit can be paid directly to the funeral home
A
if a funeral home can demonstrate that a veteran’s funeral bill is unpaid
4
Q
at the conclusion of a greek orthodox funeral service the congregation will pass by the casket and
A
kiss the icon
5
Q
a general term designating a place suitable for the reception of a dead human body is a/an
A
tomb
6
Q
the decedent’s social security number is required to be entered on a/an
A
death certificate
7
Q
a speech about the character of a deceased person at the funeral service is known as a/an
A
eulogy
8
Q
a funeral procession is also known as a
A
cortege
9
Q
an unsolicited gift to a clergyman is called a/an
A
honorarium
10
Q
a veteran’s grave marker can be obtained by making application to the
A
veteran adminstration
11
Q
the proper terminology for the placing of cremated remains into a final container is
A
inurnment
12
Q
when placing the casket on the lowering device the casket bearers should grasp this portion of the handle
A
bar
13
Q
traditionally, the name given to a symbolic cloth covering placed over the casket is a/an
A
pall
14
Q
a protestant church designed so that the pulpit is centered in the sanctuary is called
A
non-liturgical
15
Q
the united states flag that accompanies the body of a deceased military person should be presented to the
A
surviving spouse or next of kin
16
Q
a mournful poem or song of lamentation for the dead is a/an
A
elegy
17
Q
the main body of the church where seating is provided is the
A
nave
18
Q
an altar attendant is called a/an
A
acolyte
19
Q
the person who presides at the funeral service for the church of jesus christ of latter day saints is the
A
bishop of the ward
20
Q
embalming is usually not practiced by the
A
jewish orthodox
21
Q
a cross with the image of the body of Christ superimposed is a
A
crucifix
22
Q
a monument which is erected to the memory of the dead, but containing no remains is a/ an
A
cenotaph
23
Q
the only non-declinable fee on the general price list is the
A
basic service fee
24
Q
which of the following disclosures are required on the general price list by the ftc
A
right of selection
25
if a consumer does not want to accept or look at the general price list
you do not have to do anything else
26
the indirect method of approach for casket selection requires
adequate pre-counseling
27
how many caskets should be shown in a casket selection room
12-30
28
in ordering inventory, the funeral home manager knows that the quality to be purchased which minimizes total costs is the
economic order quantity
29
how can a funeral director develop an effective public relations campaign
develop public presentations on the value of the funeral
30
the process of planning and executing the development, pricing, promotion, and distribution of an organization's goods/services
marketing
31
if a funeral home provides direct cremation, the amended funeral rule requires you to
offer alternative containers or wood boxes
32
if a supplier offers a reduction of the price given for payment of an account within the time limits established by the sales contract, this is known as a
cash discount
33
```
a director's casket sales for a week are as follow:
$750
$900
$950
$1175
$900
the mode is:
```
$900
34
the advantage of the declining price structure
CVI improves with higher priced caskets
35
a coffin or casket made entirely of wood and containing no metal parts would be required for the religion
Jewish
36
the dimensions of a particular steel casket are 6'6" long and 23" wide a casket invoices as 6'6" XX would be how many inches wide?
27"
37
which of the following is classified as a hardwood
oak
38
a burial vault which is closed by lowering the dome over the base describes a/an
air seal
39
an example of a non-ferrous metal is
bronze
40
an option to a traditional casket is display room would be
a vertical computer program
41
in order to evaluate product needs, the funeral home manager may analyze the number of times sales in a given price bracket occur over a fixed period of time this is called
sales frequency
42
the purchasing, pricing, display, and sale of the product is known as
merchandising
43
when collecting market data, the statistical study of human population with respect to their size and density, distribution, composition, and income is known as
demographics
44
```
the funeral director's casket sales for the week are
$700
$1500
$1200
Total is $3,400
the mean is:
```
$1,133.33
45
a method of price quotation in which one price includes bother service and casket is
unit pricing
46
according to the FTC Funeral Rule, funeral directors may
offer a traditional funeral package at a discount
47
market research would include market data of the wealth produced in or near a community that provides employment and income to the local population this is called
economic base
48
the best lighting option for the selection room is
indirect incandescent
49
if a preneed sale takes place outside the funeral establishment, the customer may cancel the contract within
3 days
50
most experts recommend that a funeral home spend what percentage of its yearly gross income on advertising
2-5%
51
Carl Rogers is well known for his work in humanistic therapy which is also known as
client centered therapy
52
a person who expresses anxiety and discomfort while attending a visitation at a funeral home is most likely experiencing a/an
conditional response
53
which of the following is a determinant of grief
concurrent stresses
54
the event of a loss is
bereavement
55
the defense mechanism by which a person refuses to see things as they are because such facts are threatening to the ego is called
denial
56
according to Bowlby, attachments come from a need for
safety and security
57
"Affect" is synonymous with
emotion
58
the process of incorporating a loss into one's life is known as
mourning
59
blame directed outward is the definition of
anger
60
blame directed inward is the definition of
guilt
61
psychology is defined as the study of
human behavior
62
crying would be an example of a/an
external response to an emotion
63
suicide resulting from a hopeless situation is
fatalistic
64
the funeral rite satisfies all of the following needs of the survivors EXCEPT
stress
65
an emotion characterized by sudden and extreme fear is
panic
66
in the early stages of developing a counseling relationship, it is important for the counselor to be
nonjudgemental
67
directive counseling is also known as
active
68
which of the following acts of mourning is to experience the pain of loss
second
69
using specialized techniques to help people with abnormal grief is known as
grief therapy
70
carl rogers is most frequently associated with
unconditional positive regard
71
the state of being prevented from attaining a goal best defines
frustaration
72
client- centered counseling is also known as
non-directive
73
helping people to facilitate uncomplicated grief to a healthy completion of the tasks of grieving within a reasonable time frame best defines
grief counseling
74
which of the following types of death would allow for anticipatory grief to occur
AIDS
75
of the following who has the primary right to control final disposition of a body
adult son
76
if there is no will, the property and holdings of a deceased person will be distributed according to law and an administrator/ personal representative will be appointed by the
court
77
in legal terminology a dead human body is considered
quasi-property
78
a good business technique in funeral arrangements is to
have written consent
79
the next of kin who delivers the personal effects of the deceased to the funeral director is properly termed a
bailor
80
state regulation of funeral services for the health and welfare of citizens is an example of a state's
police power
81
a dead human body
is not property in a real sense
82
the funeral director who has physical possession of a dead human body is said to have
actual custody
83
in a cortege, drivers who are under the control of the funeral director are legally referred to as
agent drivers
84
although a dead human body is in one mortuary, the mortuary which has control of the final disposition is said to have
constructive custody
85
as a funeral director, the only people you should inform, even if asked, that the deceased has an infectious disease are appropriate members of
your staff
86
a practitioner serves a family and provides both services and merchandise. the state requires the funeral home to pay 4% sales tax on merchandise. prices are as follow:
Service $2,00
Casket $2,250
Vault $1,600
Total $5,850
How much sales tax does the funeral director pay the state
$154.00
87
any rate of interest above the maximum rate allowable by law is
usury
88
the party who makes an offer is called the
offeror
89
the party who is sued in a civil suit is known as the
defendant
90
the doctrine of stare decisis is concerned with
case law
91
the term that is used when all the terms of a contract have been fully performed by the contracting parties is
executed
92
a business that is owned by one person is classified as a
sole propretorship
93
false statements made in writing for the purpose of injuring the reputation of another constitute
libel
94
personal property permanently attached to land is known as a
fixture
95
which of the following terms describes a sale in which the buyer, so long as the buyer is not in default, has a right to possession before payment in full is made
conditional sale
96
a contract to keep an offer open for a specified period of time supported by consideration is called a/an
option
97
the person appointed by a court to oversee an estate is the
administrator
98
in law, a relationship of trust is expressed by the term
fiduciary
99
an intoxicated person makes a contact it is
voidable
100
the branch of the law which deals with the rules of conduct and actions governing a mortician during his legal relations with the public is
mortuary law
101
a private or civil wrong whose cause is intentional or caused by negligence for which there may be action or damage is a
tort
102
a notice of complaint given to a defendant defining the complaint and time frame in which an anwser must be received is a/an
summons
103
an intentional statement of false facts upon which an injured party relied in a decision to enter into a contract to their detriment is
fraud
104
the method of removing one's free will in making a decisions by threats to do physical harm to the person, his family, or property is
duress
105
unauthorized embalming may be viewed by the courts as which type of violaton
mutilation
106
a suitable container for cremation would be a/an
alternative container
107
prior to cremation, consent for removing this item must be obtained
pacemaker
108
if a family supplies an urn that was purchased at a different location, the funeral director can legally
use the urn provided by the family
109
which of the following people would have the right to authorize the cremation for Mary
Mary's adult son
110
the difference between a burial vault and a grave liner is
burial vaults seal
111
a metal or concrete container designed to protect the casket is a
vault
112
the person responsible to confirm that a pacemaker has been removed from the deceased prior to cremation is the
crematory operator
113
the documents required for cremation include the authorization for cremation, the cremation permit and the
death certificate
114
jewelry and personal effects of the deceased should be
removed, documented, and returned or disposed of according to the families instructions
115
it is appropriate for the funeral director to leave the cemetery
after the casket is lowered
