Stock Flashcards
(7 cards)
What is Quality?
Features of a product or service that allow it to satisfy customer’s needs. It may refer to some standard of excellence.
What is Quality Control?
Ensuring that the quality of a product meets specified quality performance criteria.
What is Quality Assurance?
A method of working that takes into account customer wants and standardising quality to ‘guarantee’ that quality standards will be met.
What are Quality Circles?
Groups of workers meet regularly to solve problems and discuss work issues.
What is TQM?
Managerial approach that focuses on quality and aims to improve the effectiveness, flexibility and competitiveness of the business.
What is Kaizen?
A Japanese management practice focusing on continuous improvement; this is often referred to as an umbrella concept influencing every aspect of a business.
What is Competitive Advantage?
The idea that businesses should specialise in an area (e.g. production, goods, services, management, research) where it can then outperform its rivals.
