Strat Coms Glossary Definitions Flashcards
(72 cards)
Define Acronyms
A word or name formed from the initial letter(s) of each successive component or part of a name or phrase.
Define Active Listening
When you give careful and thoughtful attention and responses to the messages you receive. In practicing active listening, you ensure that the speaker feels heard and understood.
Define Amygdala Hijack
A fast and overwhelming emotional response that allows us to respond immediately to any danger, threats and fear. This is also known as the fight, flight, or freeze response.
Define Apathy
Is a state of indifference or feeling of not feeling.
Define Barriers to Communication
are things that stand in the way of or preventing you from professionally communicating with your clients.
What are some examples of Barriers to communication?
Some barriers to communication include, not listening, an aggressive or bad attitude, ego, apathy, emotions, assumptions, the situation, information overload, prejudices, language, and power struggles.
Define Beliefs
What you accept to be true.
Define Body Language
Part of non-verbal behaviors and influences the impressions we create. Body language consists of gestures and movements.
Define Clarification
When you seek an explanation or details in order to make something easier to understand. This can come in the form of probing questions.
Define “Client”
Used to reference anyone that an officer may communicate with in the course of their duties.
Give some examples of a “Client”
Client may include but not limited to, inmates, subjects, prisoners, the general public, and coworkers.
What is the purpose of referring individuals as “Client’s”?
The intention of the word “client” is to humanize the individual. However, each department has their own terminology for the word “client”, and it is important to be mindful that the word “client” does not change the previous terminology.
What are Closed Questions
Closed questions are questions that are phrased in a way that call for a “yes” or “no” answer.
What is a Close and Follow Through and what step is it on the Strategic Communications Model?
Close and Follow Through is the final step on the Strategic Communications Model. This is where you summarize what the next steps are, close the conversation, and follow through with any agreements made.
Define Compliance
Implies immediacy and something that has to be compelled through asking, telling, making, and/or force.
What is “Contact” and what step is it on the Strategic Communications Model?
Contact is the second step on the strategic communications model. This is where you introduce yourself and build rapport. Other considerations include dress and deportment, body language, tone of voice, checking your biases, and showing empathy.
What is Continuous Risk Assessment and its purpose?
Being aware of your environment, your client, and the situation at hand. Continuously doing so will assist you in making more informed decisions about when to use force and allow you to monitor and assess safety risks. Continuous risk assessment Is a continual process that is present at every level of contact.
What is Confirmation Bias?
When you seek out, interpret, recall, or favour information in a way that confirms or supports your pre-existing beliefs, assumptions, preconceptions, or hypothesis.
Define Cooperation?
When you work together with someone else to achieve a common goal or outcome.
What is Debrief?
Debriefing is a specific technique designed to assist others in dealing with the physical or psychological symptoms that come from a high-stress event.
What are the three different types of debriefing?
Informal (diffusing with a partner or a direct supervisor), formal (post major incident will go according to your branch), and re-establishing rapport (takes place between you and your client and will ensure your next interaction with them will begin on a positive note).
What is De-escalation?
A process of helping your client return from a heightened state of emotion to a more normal and stable level of functioning.
What is empathy?
The ability to project oneself into another’s point of view so as to experience the other’s thoughts and feelings.
What is face-to-face communication?
A social interaction using direct physical presence with an individual. This interaction relies on both verbal and non-verbal communication to transmit a message and does not use technology to connect people.
