Strategy & Planning Flashcards

(69 cards)

1
Q

VUCA full form

A

volatile, uncertain, complex , and ambiguous

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2
Q

What is synthesis

A

To create a coherent picture of the threats and opportunities in an organisation’s external environment you need to collate data from numerous sources.

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3
Q

production orientation

A

based on the assumption that an organisation would be profitable so long as it produced durable products and worked well. Focus on low variety, high volume

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4
Q

Product orientation

A

Focusing on developing high-quality products, sold at the right price, but without sufficient attention to what the customer needed and wanted. Focus on innovation and design, being first to market

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5
Q

Espoused values

A

These are often stated alongside the mission or vision of the organisation and are part of its official identity. (strategies, goals, philosophies)

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6
Q

What is Artefacts & behaviour

A

the way people dress and behave at work, office furniture, layout etc.

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7
Q

What is cooperative marketing

A

Cooperative marketing essentially involves understanding or an agreement between two companies aiming to promote or sell the other companies’ products.

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8
Q

When a manufacturer pays a portion of a retailer’s advertising cost to advertise its product, what is it called

A

Co-operative advertising

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9
Q

3 levels of organisational culture

A

artefacts, espoused values and underlying assumptions

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10
Q

Autocratic management style

A

Top down, manager is decision maker

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11
Q

Laissez faire management style

A

Manager acts like a mentor. Employees are given decision making. perfect when employees need space to showcase their creativity and can work independently of their managers.

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12
Q

Transactional leadership

A

relies on rewards and punishments

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13
Q

Servant leadership

A

Puts the needs of your employees first

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14
Q

Transformational leadership

A

focuses on change and future. inspires employees to learn new skills, adapt and reach their full potential

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15
Q

three tests (Prahalad and Hamel (1990) for a competency to be considered core

A

can support the development of new products/services, adds specific attributes that are valued by the customer, Difficult to imitate by competitors

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16
Q

What is resource based view of an organisation

A

way of viewing the company as a ‘bundle’ of resources (assets, competencies, capabilities, systems, processes and information)

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17
Q

What are capabilities

A

Capabilities are the skills and abilities that allow the organisation to exploit the resources or assets it has built up

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18
Q

Tangible resources

A

Physical (factories, equipment), Financial (capital), Technological (patents, prod’n technology)

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19
Q

Intangible resources

A

Human assets (skills, knowledge); Brands, image & reputational assets like trademarks, unique products, customer loyalty; Relationships (dealer networks, supply chain partnerships)

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20
Q

SOSTAC full form

A

Situation analysis, Objectives, Strategy, Tactics, Action & Control

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21
Q

SMART full form

A

Specific, Measurable, Achievable, Relevant, Timebound

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22
Q

APIC framework full form

A

Audit & analysis, Planning, Implementation and evaluation and control

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23
Q

RACE full form

A

Reach, Ace, Convert, Engage

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24
Q

What is horizontal integration

A

Horizontal integration occurs when a company acquires or merges with another company in the same industry that is operating at the same level in the value chain.

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25
What is vertical integration
A business strategy in which a company takes ownership of two or more key stages of its supply chain
26
What is strategic alliance
Companies join in a strategic alliance to obtain a mutual benefit that helps both of their businesses.
27
what is market development
developing the existing market rather than entering into a new market
28
what is the triple bottom line
People, Planet & Profit
29
ESG full form
Environmental and social governance
30
what is digital disruption
Digital disruption is a term used to define the speed and impact of innovations in digital technology within markets.
31
what are the 7 markets in the 7 markets model
Internal (employees, managers), Customer, Supplier, Referral, Employee (recruitment agencies), Shareholder, Influence markets (media)
32
Aaker and McLoughlin (2010) suggest three areas of inquiry about customers. what are they?
Segmentation, Customer motivations, Unmet needs
33
examples of complementors in porter's 5 forces
e.g. airlines, hotels, car hires
34
what is Filtering - or selected perception
Managers tend to see what they expect to see and will filter out aspects of the external environment that don't fit their perception of the market or industry.
35
Distorted inference
managers interpret the evidence in a way that sustains their beliefs or biases.
36
VRIN full form
Valuable Rare Inimitable Non-substitutable
37
VRIO full form
Value Rarity Imitability Organisation
38
what is brand extension
when a company uses one of its established brand names on a new product or new product category.
39
what are dynamic capabilities
capabilities that help an organisation to adapt to changes in their environment
40
3 types of dynamic capabilities
incremental, renewing, regenerative
41
MBTI Full form and what is it
Myers Briggs Type Indicator. common way to determine cognitive style of managers
42
McKinsey 7 S model Hard and Soft elements?
Hard S: Strategy, Structure, Systems Soft S: Style, Shared Values, Staff & Skills
43
ROCE full form
Return on Capital Employed
44
Current ratio formula
Current Assets/Current Liabilities
45
Acid test ratio formula
Current assets - Inventory / Current Liabilities
46
What is inventory turnover
the number of times stock is completely sold and replaced each year - so the higher the better
47
examples of channel members
suppliers and intermediaries
48
Framework for macro environment analysis
PESTLE
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Framework for micro environment analysis
7 markets model
50
Framework for internal environment analysis
VRIN, VRIO, McKinsey's 7 S Model, Brand equity analysis (Keller's Brand Pyramid), Innovation auditing, Value Chain, FInancial measures, Trend Analysis
51
Quantitative research examples
Surveys, questionnaires
52
Qualitative research examples
in-depth interviews, focus groups
53
what is market build up method
method of estimating the revenue potential of an industrial market by identifying the number of potential buyers in the market and the purchase requirements of each
54
Different types of marketing assets
Customer based assets (brand, reputation, superior prods & services), Supplier based assets (dominance over suppliers), Internal marketing support assets (customer base, copyrights & patents), alliance based assets (strategic partnerships)
55
Marketing capabilities (Hooley, et, al)
1. Product & service management 2. Pricing & tendering 3. Advertising, selling and promotion 4. Distribution & logistics
56
What is absorptive capability
The ability to sense the market effectively and modify in response to changes
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What is adaptive capability
The ability to be aware of and exploit market opportunities
58
Innovative capability
The ability to develop new products and services, to be innovative.
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60
MCDA full form
Multi Criteria Decision Analysis
61
what is market penetration
Increasing the company's share in existing markets through more aggressive marketing tactics, competitive pricing and enhanced customer engagement.
62
CLV formula
CLV = (Average purchase value) × (Purchase frequency) × (Average customer lifespan)
63
4 quadrants of the Ansoff matrix?
Market penetration, Product development, Market development, Diversification
64
4 quadrants of porters generic strategies
Cost leadership, differentiation, focused cost leadership, focused differentiation
65
what is cost innovation
when companies from emerging economies such as India, China, Brazil and Russia can use their low-cost base to produce customised or high-specification products and offer them priced lower than rivals in Europe and North America.
66
How should a mission statement be
Specific, Succinct (to the point, concise), Realistic, Current
67
How should a vision statement be
long term, where the organisation plans to be in future, or wants to create in future
68
4 types of strategies
Network (between organisations), corporate level (overall co.), business-level (for each separate business unit), operational/functional (for each dept. like marketing)
69