Stress Crisis And Change Management Flashcards
(11 cards)
The meaning of stress
Defined as a mental state or emontional strain or tension resulting from negative and demanding circumstances.
Causes of stress in the business enviroment
○A heavy workload,unrealistic targets and deadlines aggravated by time pressure.
○working long hours without adequate breaks.
○Lack of power and influence
○unconductive working conditions.
○Managers who are not competent and efficient.
○Job insecurity bullying and harassment.
The importance of stress management in the workplace
○Stressed employees are most likely to miss work because they cannot cope or because of serious health problems.
○workers who suffer from stress often make poor decisions and errors of judgement in time of crisis and this could result in unforseen emergencies.
○Conflict and Interpersonal problems can be avoided of stress is managed at the workplace.
○Having stressed and tired employees serving the public may lead to poor service and unhappy customers and can be avoided through good stress management.
Ways employees manage stress in the workplace
Beware of what they require in order to complete daily tasks at work.
Self awareness will help employees to minimise stress
Try to avoid conflict situations with co workers.
Take regular breaks to relax and recharge.
Define crisis
A crisis is an unforseen situation that can cause major changes in a situation
It refers to disastrous series of events that may occur.
It may also be any situation that threatens people at home or work.
Examples of crisis in the workplace
- Loss of property due to fire
2.Theft of assets equipment and stock
3.power outrages - An accident
- Supply shortages
6.Tight deadline. - Natrual disasters for example earthquakes or floods.
The sould consider the following
Assess and evaluate the nature of crisis
If necessary ask experts for advice
Manage the seriousness of the situation by responding to the situation immediately.
Implement and evaluate the efficency of emergency plan during the crisis.
If necessary revise and amend emergency plan after the crisis.
Define change management
Is the process where employess or organisations from the present to a desired future through change management process.
Interna causes of change
New business objectives and goals.
New management
Restructuring
Retrenchment
New equipment
External causes of change
Political factors e.g changes in government policy and international relations.
Social factors e.g poverty/unemployment/HIV and AIDS and so on.
Legal factors e.g the passing new laws.
Economic factors e.g an increase in intrest rate.
John P Kotters Eight steps of leading change
1.Create urgency
2.Form a power coalition
3.Create a vision for change
4.Communicate the vision
5.Empower action
6.create quick wins
7.build on change
8.Make it stick
