Study

Question 1

Values

Answer 1

things that are most important to the individual
stable, enduring beliefs
i.e honesty, integrity

Question 2

Morals

Answer 2

system of believes that emerge from values
cultural and societal norms
i.e. don’t ask a woman her age

Question 3

Ethics

Answer 3

morals and values in action
what people see us do
behaviors/doing

Question 4

personal ethics

Answer 4

guides interactions with others personally and professionally

Question 5

organizational ethics

Answer 5

rules, principles in context of business

Question 6

4 levels of organizational ethics

Answer 6

Societal - concern for world as a whole
Stakeholder - concern for customers, employees, supplies, community
Internal policy - relationship between company and employees
Personal - how people treat others within organization

Question 7

CSR

Answer 7

corporate social responsibility

Question 8

internal transparency

Answer 8

openness, communication and accountability

perception of intentionally shared information

Question 9

code of ethics

Answer 9

public guide to an org’s values and ethical obligations

Question 10

greenwashing

Answer 10

ethical commitments run counter to practices

Question 11

Organizational culture

Answer 11

refers to a system of shared assumptions, values, and beliefs that shows employees appropriate and inappropriate behavior. 

Question 12

ASA

Answer 12

Attraction Selection Attrition - outlines how employees join and leave organizations

Question 13

Attraction

Answer 13

attracted to orgs like themselves in personality and values

Question 14

Selection

Answer 14

Orgs select those who have skills and values like existing members

Question 15

Attrition

Answer 15

those who don’t fit well are likely to leave

Question 16

Openness continuum and CVF type

Answer 16

inventive/curious; Adhocracy

Question 17

Conscientiousness continuum and CVF type

Answer 17

efficient/organized; Hierarchy

Question 18

Extraversion continuum and CVF type

Answer 18

outgoing/energetic; Market

Question 19

Agreeableness continum and CVF type

Answer 19

friendly/compassionate; Clan

Question 20

8 practices for supportive communication

Answer 20

Congruent - messages match thoughts of person expressing them
Descriptive language
Problem oriented
Validating statements
Specific
Conjunctive - refer to what was stated earlier
Own statements
Listen actively - reflective responses

Question 21

Self Awareness

Answer 21

perceive, assess, exhibit appropriate emotions
self confidence
self assessment
recognize patterns

Question 22

Self Management

Answer 22

channel emotions in positive way when needed

Question 23

Social Awareness

Answer 23

ability to empathize/understand how others feel

Question 24

Relationship Management

Answer 24

assist others in managing emotions, establish supportive relationships with other

Question 25

self regulation

Answer 25

manage internal state. self control transparency adaptability

Question 26

Motivation

Answer 26

understand emotional tendencies that impact your capacity to reach personal goals initiative persistence

Question 27

empathy

Answer 27

attuned to emotional signals from others

Question 28

6 Social skills

Answer 28

``` manage relationships respond to emotions of others collaboration conflict management persuasion cooperation ```

Question 29

meditation

Answer 29

focus on one specific area

Question 30

mindfulness

Answer 30

aware of present moment

Question 31

supportive communication

Answer 31

preserve positive relationship between communicators while addressing a problem

Question 32

locus of control

Answer 32

how much someone believes circumstances are in their control

Question 33

traits of leaders

Answer 33

``` Integrity Intelligence Extroversion Conscientious Open to Experience Self-esteem ```

Question 34

Consideration vs initiating

Answer 34

two major sets of leader behavior consideration - relationships behaviors initiating - task related behaviors

Question 35

job centered behaviors

Answer 35

type of leader behavior supervisory functions planning, scheduling, coordinating

Question 36

employee member centered behaviors

Answer 36

type of leader behavior | focus on supporting employees

Question 37

5 leader behaviors

Answer 37

Accommodating - high concern for people. low concern for production, yield and comply Sound - high people concern and production, contribute and commit Status Quo Indifferent - low people concern and output, evade and elude Controlling - low people concern, high output, direct and dominate

Question 38

Coercive power

Answer 38

punish for noncompliance

Question 39

expert power

Answer 39

knowledge and skill

Question 40

informational power

Answer 40

knowledge

Question 41

referent power

Answer 41

from being trusted/respected

Question 42

Empathize design state

Answer 42

research needs

Question 43

Define design state

Answer 43

state users needs

Question 44

Ideate design state

Answer 44

challenge assumptions, create ideas

Question 45

prototype design state

Answer 45

start to create solutions

Question 46

test design state

Answer 46

try out solutions

Question 47

implement design state

Answer 47

introduce ideas to market

Question 48

Telling follower maturity

Answer 48

M1 - low competence and commitment

Question 49

Selling follower maturity

Answer 49

M2 - low competence, high commitment

Question 50

Participating follower maturity

Answer 50

M3 - high competence, low commitment

Question 51

Delegating follower maturity

Answer 51

M4 - high competence and commitment

Question 52

4 categories of tools for transformational leadership

Answer 52

Idealized influence - leader models behavior Inspirational motivation - inspires passionate vision Intellectual stimulation - empowers subordinates' intellect Individualized consideration - leader leans subordinates talents

Question 53

individual contributor

Answer 53

users personal skills to contribute to a team

Question 54

Clan characteristics

Answer 54

Family, Mentoring, Participation

Question 55

Adhocracy

Answer 55

Entrepreneurial, Risk taking, dynamic

Question 56

Heirarchy

Answer 56

Structure, Efficiency

Question 57

Market

Answer 57

Competition, get job done