Study Guide CH. 1-4

Question 1

surveys

Answer 1

regular inspections performed in facilities to make sure they are following state and
federal regulations

Question 2

Culture change

Answer 2

the process of transforming services for elders so that they are based on the values
and practices of the person receiving care

Question 3

Nursing Assistant (NA)

Answer 3

performs assigned tasks, such as measuring VS, providing personal
care, and reporting observations to other team members

Question 4

Licensed Practical Nurse

Answer 4

licensed professional who has completed one to two years of education and is able to administer medications and give treatments

Question 5

Physician or Doctor

Answer 5

diagnose disease and prescribes treatments

Question 6

Physical Therapist

Answer 6

develops treatment plans to increase movement, improve circulation,
promote healing, reduce pain, prevent disability, and regain mobility

Question 7

Speech-Language Pathologist

Answer 7

identifies communication disorders and creates a care plan, as well as teaches ways to help the resident improve or overcome speech problems

Question 8

Registered Dietitian

Answer 8

assesses a resident’s nutritional status and develops a treatment plan that may include creating special diets

Question 9

Activities Director

Answer 9

plans activities to help residents socialize and stay mentally and physically active

Question 10

Assistant Director of Nursing

Answer 10

assists the DON with management of the nursing staff

Question 11

Chain of command

Answer 11

describes the line of authority within a facility

Question 11

Staff Nurses

Answer 11

provides nursing care as prescribed by a physician

Question 12

Duties of NA

Answer 12

Bathing residents, Assist with grooming tasks, Help residents with elimination needs, Assist with range of motion exercises and ambulation (= walking), Transfer residents from bed to chair or wheelchair, Measure vital signs, Assist with meals, Help residents dress and undress, Give back rubs, Help with mouth care, Make and change beds, Keep living areas neat and clean, Care for supplies and equipment

Question 13

Honest

Answer 13

being truthful

Question 13

NA is NOT allowed to…

Answer 13

Insert or remove tubes, Give tube feeding, Change sterile dressings, Give medications

Question 14

Conscientious

Answer 14

being guided by a sense of right and wrong

Question 15

Dependable

Answer 15

getting to work on time and doing assigned tasks skillfully

Question 16

Patient

Answer 16

not losing one’s temper easily, not acting irritated or annoyed, not rushing residents

Question 17

Unprejudiced

Answer 17

giving the same quality of care regardless of age, gender, sexual orientation, religion,
race, ethnicity, or condition

Question 18

NA personal grooming habits

Answer 18

NAs must always be in uniform, have their nametag on, and wear the appropriate shoes. Hair must be pulled up away from the face. They must be clean, free of odors, and appropriately groomed. Uniform should fit properly, be free of wrinkles, and clean

Question 19

Tolerant

Answer 19

respecting others’ beliefs and practices and not judging others

Question 20

Ethics

Answer 20

tell people how they should behave/act or what they should do

Question 21

Law

Answer 21

tell people what they must do; standards set forth by the government

Question 22

Neglect

Answer 22

failure to provide needed care that results in harm

Question 23

Abuse

Answer 23

purposeful mistreatment that causes physical, mental, or emotional pain or injury

Question 24

Assault

Answer 24

a threat resulting in a person feeling fearful that he or she will be harmed

Question 25

Battery

Answer 25

intentional touching of a person without their consent

Question 26

Domestic violence

Answer 26

physical, sexual, or emotional abuse by spouses, intimate partners, or family members

Question 27

Involuntary seclusion

Answer 27

separation of a person from others against the person’s will

Question 27

False imprisonment

Answer 27

unlawful restraint that affects a person’s freedom of movement

Question 28

Workplace violence

Answer 28

abuse of staff by other staff members, residents, or visitors

Question 29

Verbal abuse

Answer 29

spoken or written form of abuse

Question 30

Financial abuse

Answer 30

improper or illegal use of a person’s money, possession, property, or other assets

Question 31

Physical abuse

Answer 31

causes harm to a person’s body; examples are slapping, hitting, biting, tripping

Question 32

Sexual abuse

Answer 32

forcing a person to perform or participate in sexual acts against his/her will

Question 33

Sexual harassment

Answer 33

unwelcome sexual advances or behavior

Question 34

Substance abuse

Answer 34

repeated use of legal or illegal drugs, cigarettes, or alcohol

Question 35

Mandated reporter

Answer 35

people who are legally required to report suspected, observed, or witnessed abuse or neglect

Question 36

Ways to promote resident’s rights

Answer 36

Never abuse, Call by preferred name, Involve resident in planning care, Explain procedure, Do not expose resident unnecessarily, Knock and ask permission before entering room, Do not accept gifts, Do not look through res belongings

Question 36

Ways to protect resident’s rights

Answer 36

Never abuse or neglect resident, Call resident by name they prefer, Explain procedure before performing it, Respect refusal of care, Be truthful when documenting, Knock and ask permission before entering room, Respect personal possessions, Report disputes

Question 37

Communication

Answer 37

Process of exchanging information with others

Question 37

What happens when a complaint is made against the NA?

Answer 37

the facility will suspend the NA and report them to the state agency

Question 38

Steps to communicating:

Answer 38

1. Sender sends message 2. Receiver receives message 3. Feedback is provided by receiver

Question 39

Verbal communication

Answer 39

use of words, spoken or written

Question 40

Nonverbal

Answer 40

communicating without words; using body language

Question 41

Cultural diversity

Answer 41

different groups of people with varied backgrounds and experiences living together in the world

Question 42

Objective data

Answer 42

Signs, Based on what a person sees, hears, touches, or smells; collected by using the senses, EXCEPT taste

Question 43

Subjective data

Answer 43

Symptoms, Based on what resident reports; collected info may or may not be true

Question 44

Barriers to communication & ways to communicate better

Answer 44

Don’t use cliches, slang, profanity, or medical terminology  Avoid asking residents “Why” questions  Use open-ended questions instead of yes/no questions to get more info  Difficulty seeing, hearing, understanding  Res speaks different language

Question 45

Changes to report immediately

Answer 45

Falls; chest pain; change in mental status; loss of consciousness; bleeding; swelling; high fever; difficulty breathing

Question 46

Call lights

Answer 46

resident’s way to communicate with staff Always answer call lights immediately – never ignore call lights; make sure call light is in easy reach before leaving room