STUDY HARD

Question 1

provide care directly to a patient, resident, or client who seeks services from the organization

Answer 1

Direct care settings

Question 2

not directly involved in providing care to persons needing health services

Answer 2

Non- direct care settings

Question 3

the process, comprised of social and technical functions and activities, occurring within organizations for the purpose of accomplishing predetermined objectives through human and other resources

Answer 3

Management

Question 4

requires the manager to set a direction and determine what needs to be accomplished. It means setting priorities and determining performance targets.

Answer 4

Planning

Question 5

refers to the overall design of the organization or the specific division, unit, or services for which the manager is responsible.

Answer 5

Organizing

Question 6

acquiring and retaining human resources, developing and maintaining the workforce through various strategies and tactics

Answer 6

Staffing

Question 7

Types of leaders

Answer 7

strategic, network, operational

Question 8

defines purpose and vision and aligns people, processes, and values (internal and external focus. (internal and external focused)

Answer 8

Strategic leaders

Question 9

connects people across disciplines, organizational departments, and regions. (more external focus)

Answer 9

Network leaders

Question 10

has functional oversight responsibilities (more internal focus)

Answer 10

Operational leaders

Question 11

establishing mission, setting vision/ direction for the organization, motivation stakeholders/ employees, being an effective spokesman, determining strategies for the future.

Answer 11

Leadership competencies

Question 12

assuring patient- centered practices, controlling resources, supervising the services provided, overseeing adherence to regulations, counseling/ developing employees, managing operations.

Answer 12

Managerial Competencies

Question 13

coercive, participative, pace-setting, coaching

Answer 13

Leadership styles

Question 14

demanding and power based

Answer 14

Coercive leadership styles

Question 15

soliciting input and allowing decision making

Answer 15

Participative leadership styles

Question 16

setting high performance standards

Answer 16

Pacesetting leadership styles

Question 17

focusing on personal development

Answer 17

Coaching leadership styles

Question 18

functional and technical, self-development and self understanding, interpersonal, organizational

Answer 18

Leadership domains

Question 19

professionalism, reciprocal trust and respect, confident, optimistic, passionate, being visible, open communicator, risk taker, admitting, balance being motivator, vision-setter, analyzer, and task- master.

Answer 19

Leadership protocols

Question 20

are principles determining behavior and conduct appropriate to a certain setting

Answer 20

Ethics

Question 21

the actions a leader needs to consider as he or she regulates to a patient.

Answer 21

Biomedical ethics

Question 22

involves business practices and doing things for the right reasons

Answer 22

Managerial ethics

Question 23

gives specific guidelines to be followed by individual members

Answer 23

Code of ethics

Question 24

would address a commitment to follow ethical behavior by organization

Answer 24

Integrity agreement

Question 25

groups of individuals who oversee organizations, such as boards of trustees or directors, who have ultimate legal responsibility for the organization’s actions and responsibilities.

Answer 25

Governing bodies

Question 26

making visits to various parts of an organization to ensure the leadership is visible, approachable, and present.

Answer 26

rounding

Question 27

effective business practices for supervising subordinates which are supported by research

Answer 27

Evidence based management-

Question 28

legislation that was intended to expand access to care by providing increased health insurance coverage and bringing the uninsured into coverage, as well as reducing costs, and improving quality.

Answer 28

Patient Protection and Affordable Care Act, the Affordable Care Act, or ACA

Question 29

are derived from within the individual

Answer 29

Intrinsic rewards

Question 30

rewards that are external to the individual and are tangible, such as money, benefits, flexible schedules, job responsibilities and duties, promotions, etc.

Answer 30

Extrinsic rewards

Question 31

something that serves to motivate.

Answer 31

Incentives

Question 32

motivation theory that proposes all behaviors to be connected to hunger, thirst, sex, and the avoidance of pain.

Answer 32

Drive theory

Question 33

physiological needs, safety needs, belonging needs, esteem needs, and self- actualization needs.

Answer 33

Maslow’s Hierarchy of needs

Question 34

food, water, sexual drive, and subsistence related needs

Answer 34

Physiological needs

Question 35

including shelter, a safe home environment, employment, a healthy and safe work environment, access to health care, money, and other basic necessities.

Answer 35

Safety needs

Question 36

including the desire for social contact and interaction, friendship, affection, and various types of support.

Answer 36

Belonging needs

Question 37

including status, recognition, and positive regard;

Answer 37

Esteem needs

Question 38

including the desire for achievement, personal growth and development, and autonomy.

Answer 38

Self-actualization needs

Question 39

theory that talks about existence, relatedness, and growth

Answer 39

Alderfer’s ERG theory

Question 40

theory that talks about hygienes and motivators

Answer 40

Herzberg’s two factor theory

Question 41

theory that talks bout need for achievement, need for affiliation, need for power

Answer 41

Mcclelland’s acquired needs theory

Question 42

relates to taking action that rewards positive behaviors.

Answer 42

Positive reinforcement

Question 43

occurs when actions are taken to reward behaviors that avoid undesirable or negative behaviors

Answer 43

Avoidance learning( negative reinforcement

Question 44

includes actions designed to reduce undesirable behaviors by creating negative consequences for the individual

Answer 44

Punishment

Question 45

requires the removal of positive rewards for undesirable behaviors by creating negative consequences for the individual, and extinction- represents the removal of positive rewards for undesirable behaviors likewise, if the rewards for desirable behaviors cease, those actions can be impacted as well

Answer 45

Extinction

Question 46

proposes individuals are motivated when they perceive they are treated equitably in comparison to others with the organization.

Answer 46

Adam’s equity theory

Question 47

addresses the expectations of individuals and hypothesizes they are motivated by performance and expected outcomes of their own behaviors.

Answer 47

Vroom’s expectancy theory

Question 48

hypothesizes establishing goals motivates individuals to take action to achieve those goals.

Answer 48

Locke’s goal- setting theory

Question 49

positive reinforcement, avoidance learning= negative reinforcement, punishment, extinction

Answer 49

Skinner’s reinforcement theory

Question 50

efficient process motivate employees

Answer 50

Taylor’s scientific management theory

Question 51

X- will only respond to herzberg hygiene needs
Y- focus on Herzberg “motivator” needs
Ouchi’s theory Z- EEs motivated by commitment to organization

Answer 51

McGregor’s Theory X or Theory Y