Study Questions Flashcards
1
Q
iOS and iPadOS free storage automatically removes what when it is low on storage?
A
Streamed music & videos, files in iCloud Drive and unnecessary parts of apps. Also removes temporary files and clears cache
2
Q
Check storage of iPhone or iPad by
A
Going to General>iPhone Storage or connecting to Mac and navigating to Finder
3
Q
Cached files are contained in
A
Other- you cannot delete this yourself. It is done automatically when space is needed
4
Q
iCloud automatically gives you __GB of free storage
A
5
5
Q
iCloud Email Custom Domain
A
iCloud+ gives you the ability you send/receive email from a custom domain instead of iCloud.com. This can be one you already own or purchase from Apple. You can share this up to 5 friends or family
6
Q
iCloud backups do not include
A
data already stored in iCloud (Contacts, iMessages, etc.), data stored in other cloud services like Gmail, Apple Mail Data, Apple Pay info, Face/Touch ID, and iCloud Music Library & App Store content
7
Q
What is the most recent version you can sync with Finder instead of iTunes?
A
macOS Catalina
8
Q
Computer Backup vs Sync
A
A backup is similar to an iCloud backup. A sync will only sync videos, books, photos, etc. to the computer
9
Q
Backup from one type of device to another
A
You can use a backup of one device to a different kind of device (iPhone to iPad etc.), but you might lose some data including photos, messages, voice memos, and apps not compatible with your device.
10
Q
Local backup encryptions
A
Some MDM solutions can require that the local backup of your device be encrypted.
11
Q
Terminal command to reenroll MDM supervision
A
sudo profiles renew -type enrollment
12
Q
iCloud backup over cellular?
A
You can back up to iCloud over cellular if your device and carrier support this feature.
13
Q
How often are iCloud backups done and what are the prerequisites for the backup to be completely successful?
A
They are done daily if you connect to a network, power source, and lock the screen.
14
Q
What do iCloud backups include
A
App data, Apple Watch Backups, device settings, Home Screen & app organization, iMessages, text (SMS & MMS) messages, photos and videos in Photos app (does not include iCloud Photos), purchase history from Apple services, ringtones, visual voicemail passwords
Does not include items already in iCloud such as notes, calendars, contacts, etc.
15
Q
Where do you go to turn on iCloud backup?
A
Settings>Your Name>iCloud>iCloud Backup
16
Q
What happens if a device leaves a WiFi network while doing an iCloud backup?
A
It pauses until reconnected to a WiFi Network
17
Q
How do you do a manual backup of an iPhone to a Mac
A
Plugging in the cable, going to the device’s name in Finder, then selecting “Backup all of the data on your iPhone to this Mac” and clicking apply.
This automatically turns off iCloud backups. You can turn it back on, though. You can also chose to encrypt local backup and typing in a memorable password.
18
Q
How do you use Wi-Fi to backup a Mac?
A
While the device is plugged in via cable, check the box for “Show this iPhone on Wi-Fi” in Finder
19
Q
Check backup size of an iPadOS/iOS backup by
A
Going to Settings>Your Name>iCloud>Manage Account Storage> Backups
20
Q
Find out where a backup is stored on a Mac by
A
Opening the device in Finder, clicking the name of the device in Locations sidebar, clicking Manage Backups, and control clicking the backup and selecting “Show in Finder.”
21
Q
Use Apple Configurator to create Encrypted Backups by
A
Going to Actions>Advanced>Enable Encrypted Backups then going to Actions>Backup
22
Q
Review Apple Configurator backups by going to
A
Preferences and choosing the Backup tab
23
Q
To transfer an eSIM to a new phone after setup, go to
A
Settings>Cellular>Add Cellular Plan. You can choose to Transfer from Nearby iPhone or use a QR Code
24
Q
To activate a new iOS or iPadOS devices you will be required to
A
Connect to a Wi-Fi network
25
You can use a ____ to setup during Quick Start to transfer info between 2 iPhones
USB 3 Camera Adapter
26
What are the steps to decommission your old iOS/iPadOS device?
Unpair Apple Watch, back up device, cancel AppleCare subscription, sign out of iCloud (Settings>Your Name>iCloud>Sign-Out), erase device (Settings>General>Transfer or Reset iPhone>Erase All Contents and Settings), then remove from Trusted list (Settings>Your Name>Name of The Device> Remove from Account.)
27
Using Apple Configurator to restore to a backup
Can only be done from one supervised device to another supervised device or from one unsupervised device to another unsupervised device
28
Restore from Backup with Apple Configurator by
Going to Actions>Restore from Backup
29
Reset an Apple ID password by going to
Settings>Your Name>Password & Security>Change Password. If you're not already signed in, go to an App that requires you to sign in (like Messages) and click Forgot Apple ID or Password.
30
What type of backup works with a iPhone or iPad that is currently set up?
Mac Backup
31
Force Restart iPhone or iPad by
Press and release volume up, volume down, and then press and hold power button
If you keep holding the device will enter recovery mode
32
Reviving a device can
Help the device startup, update or reinstall its software, and keeps current settings and content. Installs the latest version of iPadOS to iOS
33
How do you revive a device in Apple Configurator
Actions>Advanced>Revive Device
34
What content types are supported by caching service?
MacOS Updates and Internet Recovery Images
Apps & app updates from App Store
iCloud Data (photos and documents)
Apple Book Content
iOS updates
Apple TV Updates
35
How do you see detailed view of processes running like backups or restores in Apple Configurator?
Window>Activity
36
Apple Configurator Blueprints are
A combination of settings, apps, profiles, and other identity information
37
Using Apple Configurator to restore a backup will
Overwrite the configuration of a device enrolled in Apple Business Manager or Apple School Manager
38
To Apply a blueprint to a device in Apple Configurator
Select the Devices and Choose Actions>Apply>Name of Blueprint
39
What does Apple Configurator NOT backup?
Music, videos, photos. It mostly just backs up user settings
40
What message might display if your device can't connect to a cellular network?
No Service, Searching, SOS Only or SOS
41
SOS Only allows you to make emergency calls. In which countries is this feature available?
USA, Australia, and Canada
42
Manually check or and install a carrier settings update by
Going to Settings>General>About. If an update is available, a dialog will appear.
43
The SIM tray is on the _____ side for iPhone 12 and up, on the ______ side of the iPhone 4-11 and on the _______ for 3GS and older
Left, Right, Top
44
How many eSIMs can you install on an iPhone and how many phone numbers can you use at the same time?
8 or more eSIMs and two phone numbers
45
If your carrier supports __________ you can activate your eSIM when you set up your iPhone.
eSIM Carrier Activation or eSIM Quick Transfer
46
What is an alternative method to turn off cellular data in Settings?
Turns on Airplane Mode
47
What must be done so that you can connect devices to a Personal Hotspot without entering a Password? (Instant Hotspot)
The device must be signed in with the same Apple ID and Bluetooth and Wi-Fi must be turned on.
48
What type of connection does Personal Hotspot use by default?
5GHz
You can turn on Maximize Compatibility to use a 2.4GHz connection
49
What is the order in which macOS, iOS and iPadOS auto-join networks
Preferred Networks- Known networks are scored based on your actions. If you manually switch to a network, its score increases. If you manually disconnect from a network, its score decreases. The preferred network is the one with the highest score.
Private networks- Within this category your device reconnects in order of most recently joined.
Public Networks
50
macOS, iOS, and iPadOS prioritize networks by security level in what order?
1. EAP
2. WPA3
3. WPA2/WPA
4. WEP
5. Unsecured/Open
51
What is the Private Address option when referring to connecting to Wi-Fi?
iPhone and iPad use a different MAC address for each Wi-Fi network they join. This option is turned on by default. You can turn this setting off for particular networks.
52
A device will get a new MAC address if it doesn't connect to the network for _ weeks
6
53
If you make a device forget the network, it will also forget the private address it used with that network unless it has been less then _ weeks since the last time it was made to forget that network
2
54
If you forget a Wi-Fi network with iCloud Keychain enabled, what might happen to other devices using iCloud Keychain?
They might also forget the network
55
Apple recommends all bands of a router should have the ____ name.
Same
56
Which option turns off Auto-Login when joining a captive network without valid credentials on iPhone or iPad
Without Internet
57
T or F? Devices need to be on the same Wi-Fi network to use Airdrop.
False. They Need to have Wi-Fi and Bluetooth turned on, but they don't have to be on the same network.
58
How close do 2 devices need to be to use AirDrop?
Within Bluetooth and Wi-Fi range - About 40 feet or 13 meters
59
To be able to AirDrop a password from iCloud Keychain, the receiving device must
Be in the sending device's contact list
60
If you're trying to AirDrop and Receiving Off is selected and you can't tap to change it, what should you do?
Go to Screen Time>Content & Privacy Restrictions and make sure it's turned on.
Note: MDM Solutions could prevent your device from being able to AirDrop if the MDM administrator configured your device to not be able to use AirDrop.
61
How can you contact an app's developer using an iPhone?
Finding the App in the App Store and tap App Support. This option only appears for Apple ID accounts that previously downloaded the app.
62
What is a recovery key?
A randomly generated 28 character code that you can use to gain access to your Apple ID should you forget your password and not have access to your trusted devices.
63
How do you create a recovery key?
Settings>Your Name> Password & Security>Account Recovery>Recovery Key
64
What are the requirements to become a recovery contact for someone?
Must be running iOS 15, iPadOS 15, or macOS Monterey or later
Must be over the age of 13
Need two-factor authentication turned on for your Apple ID
A passcode set up on your device
65
What app can you use to help someone reset their Apple ID passcode via a Recovery Key?
The Apple Support App
66
Where can you add or change trusted phone numbers on iPad or iPhone?
Settings>Apple ID>Passwords & Security
67
Crowd-Sourced Wi-Fi and Cellular Location Services
If location services is enabled, your device will periodically send the geo-tagged locations of nearby Wi-Fi hotspots and cell towers to Apple to augment Apple's crowd-sourced database of Wi-Fi hotspot and cell tower locations. For example, your device might send GPS Locations, travel speed, and barometric pressure information for building Apple's Road-Traffic and indoor pressure databases
68
Allowing precise location is necessary for apps like _______.
Maps to give you exact directional data.
69
What is App Privacy Report?
Turn this on to see details about how often apps access your data - including location, camera, microphone, and more.
70
How do I access App Privacy Report?
Settings>Privacy>App Privacy Report
71
What is included in App Privacy Report?
Data & Sensor Access - location, photos, camera, microphone, etc.
Network Activity- Domains you've contacted or that have contacted you in the past 7 days
72
Mail Privacy Protection
Hides your IP Address from the sender to help protect against mail tracking and also prevents the sender from knowing if you opened the email.
73
How do you access the Privacy Report within Safari?
Open a webpage, click the Page Settings Button, and click Privacy Report
74
What types of data can a developer or third party collect via apps downloaded from the App Store?
Contact information, health data, location, and identifiers
75
Privacy Nutrition Labels
Explain app privacy and what kids of data are collected
76
Where can you access Privacy Nutrition Labels?
Search for an app within the App Store, scroll down to App Privacy then tap See Details to look at the Data Types that are collected from the developer.
77
After resetting location services settings to factory defaults, which settings are exceptions and don't actually revert to factory settings?
Settings for apps that requested location data reset to Ask and Precise Location
Settings such as Location Sharing from Find My and Messages, Product Improvement, and Significant Locations
78
iCloud Private Relay
Prevents websites and network providers from creating a detailed profile about you by encrypting traffic leaving your device.
79
What are the two options you get when turning on iCloud Private Relay for IP Address Location Settings?
Maintain general location or Use country and time zones
80
Safety Check
Quickly stop sharing information with individual people and apps
81
Safety Check - Emergency Reset
Stops sharing information with everyone and all apps, resets privacy permissions for all apps, limits messages and FaceTime only to the device you are currently using
82
Lockdown Mode
Extreme protection for individuals who might be personally targets by some of the most sophisticated digital threats. Message attachments are blocked, certain web technologies are blocked, incoming FaceTime calls by unknown callers are blocked, shared albums are removed, configuration profiles cannot be installed and devices can't be enrolled in MDM
(Devices already enrolled can still have config profiles installed/removed)
83
What set of technologies does Location Services use to determine your device location?
GPS Signals, Bluetooth connections, local Wi-Fi networks, and the cellular networks
84
You want to limit the information shared with a shopping coupon app, but still want to see offers relevant for places no more than a short drive away. What setting should you change?
Turn off Precise Location
85
Maps shows your precise location, but you can't send it to a friend using Messages. What setting must you change to send your device location?
Share My Location
86
Turning on Find My and Activation Lock
Find My turns on automatically when you set up iCloud and turning on Find My automatically turns on Activation Lock
87
What are the requirements for being able to turn on Find My on a Mac?
Running macOS Catalina or later
Must have the T2 Security Chip or Apple Silicon
88
Devices Based Activation Lock vs. User Based Activation Lock
Device Based requires ASM to ABM and enables MDM to fully control enabling and sibling of Activation Lock through Server-side interactions.
User based requires the user to have a personal iCloud account for them to enable Find My.
89
Find My Network
Uses other Apple devices to help you find your device or items nearby even when cell or Wi-Fi coverage is weak or unavailable.
90
iOS sysdiagnose
Extracts information from iPhone and iPad devices and captures it in a log file to understand software or network issues.
91
How do you run iOS sysdiagnose?
Press and hold both volume buttons and the side/top button for 1 to 1.5 seconds. It can take up to 10mins to finish.
Connect your iOS device to a Mac, Find your device in Finder, and click Sync.
Your file should be within your library folder under Macintosh/HD/Users/username/Library/Logs/CrashReport/Mobile Device {Device Name}/DiagnosticLogs/Sysdiagnose
You also have the option to AirDrop the file.
92
Where are iOS sysdiagnose files stored on the iOS device?
In Settings>Privacy & Security>Analytics & Improvements>Analytics Data
93
Why might a Mac startup with a flashing question mark on the screen?
It's having Trouble locating the system software. Either the startup disk is unavailable or it doesn't contain a working Mac operating system.
94
True or false, an MDM administrator can disable starting in macOS Recovery on an Apple Silicon computer
True
95
How do you boot into safe mode on a Mac?
Apple Silicon: Boot into startup options, then press and hold the Shift key and click Continue in Safe Mode.
Intel: Turn on the Mac and immediately press and hold the shift key
96
How do you open Apple Diagnostics?
Apple Silicon: Boot into startup options and press Command+D
Intel: Turn on the Mac and immediately press and hold the D Key
97
Apple Diagnostics Reference COdes
https://support.apple.com/en-us/HT203747
98
What is Safe Mode?
Safe Mode prevents your Mac from loading certain software as it starts ups, including login items, system extensions not required by macOS, and fonts not installed by macOS. It also does a basic check of your startup disk (like First Aid), and deletes somme system caches.
99
You are having an issue with your Mac. You boot into Safe Mode and find the issue is now resolved. When you boot back into your normal OS, the issue persists again. What is likely at fault?
Startup items
100
You are trying to Erase All Contents and Settings on a Mac. The Mac is running macOS Monterey, but the option for Erase All Contents and Settings is not listed in System Preferences. What might be the cause of this?
The Mac doesn't have an Apple T2 Security Chip
101
Where can you find the Erase Assistant application?
/System/Library/Core Services
102
How do you reinstall the version of macOS that shipped with your Mac, or the closest version still available on an Intel-based Mac?
Use Shift-Option-Command-R during startup
103
Apple Enterprise Networks
https://support.apple.com/en-us/HT210060
104
How do you put an Apple Silicon laptop into DFU mode to revive or restore via Apple Configurator?
Plug the Mac into power, press and release the power button, press the power button again and at the same time press all three of the following keys for about 10 seconds: right shift, left option, and left control. After 10 seconds, release these keys but continue to hold the power button until you see the DFU icon in Configurator.
105
What is Target Disk Mode?
This is when you connect two Mac computers via USB-C so that one appears as an external hard disk on the other.
106
How do you start up a Mac in Target Disk Mode?
If the computer is off, start it up while holding the T key.
If the computer is already on, you can choose Apple Menu>System Settings>General>Startup Disk and click Restart in Target Disk Mode
107
What settings do Macs enrolled in MDM solutions not transfer when doing migration?
System, Network, or Printer Settings
108
In which folder do you find Migration Assistant on a Mac?
Applications/Utilities
109
What happens when Migration Assistant on your old Mac?
All open apps quit, and the accounts get logged out.
110
How many times can you incorrectly put in you Mac password before it locks the account and displays the message "Your account is locked. Try again in 1 minute."
4 Times
111
Why might a question mark appear next to the login prompt on a Mac's Login Screen?
How do you access resetting the password via Apple ID if the account was NOT set up with a password hint?
The account was set up with a password hint.
Press return or enter the wrong password three times.
112
What are the two options available for unlocking the startup disk when you turn on FileVault?
iCloud account and password & recovery key
113
What does the message "If you forgot your password, you can reset it using your Apple ID" tell you about your ability to reset the password?
Because your user account is associated with your Apple ID, you can use your Apple ID credentials to reset the password.
114
iCloud Keychain
Unavailable when you use a managed Apple ID
115
In what part of Keychain are saved passwords from Safari stored if iCloud Keychain is turned off?
Local items
116
After you reset your password via inputting Apple ID credentials, what must you do to regain all your saved passwords from your iCloud Keychain?
Reauthenticate to your iCloud Account after signing back into the local account that you reset the password for.
117
Why must you reauthenticate to your iCloud account when you log in on a Mac after your login password has been reset?
Reauthenticating the account adds the Apple ID password to the new login keychain after a login password reset.
118
What must you enter in Keychain Access if you want to unlock an archived login keychain?
The old login password the macOS user account before it was reset.
119
What folder path do you enter in the Finder to locate an archived login keychain file named login_renamed_1.keychain-db?
~/Library/Keychains/
120
What information is included in a macOS ping command in Terminal?
number of bytes received, ICMP sequence number, time-to-live amount, and roundtrip time
121
What does a successful ping look like?
0% packet loss. The same number of packets transmitted as packet received.
122
Where do you go to generate Wireless Diagnostics Reports and where are the reports saved within macOS
Option-click the Wi-Fi status icon, click "Create Diagnostic Report"
The filename starts with Wireless Diagnostics- and ends with .tar.gz
123
If you're having trouble airdropping a file between two Macs, what setting can you adjust?
Within Network>Firewall, you can deselect "Block all incoming connections"
124
Secure Token
A wrapped version of a key encryption key protected by a user's password. In the latest version of macOS (Ventura), encryption keys are generated either during user creation, setting the first user's password, or during the first login by a user of the Mac
In previous versions, this was only created when a user turned on FileVault.
125
Bootstrap Token
Used to help with granting a secure token to both mobile accounts and the optional device enrollment-created administrator account.
This requires both Supervision and MDM vendor support.
126
Where do you go to enable FileVault
System Settings>Privacy & Security
127
What terminal command resets all Security & Privacy permissions for Safari?
tccutil reset All com.Apple.Safari
128
What terminal command resets all Security & Privacy permissions for every app on your Mac?
tccutil reset all
129
What Protocol does Screen Sharing use?
VNC (Virtual Network Computing) Protocol
130
What does internet sharing do?
Other computers can share your connection to the internet - for example you can share an ethernet connection for devices that only use WiFi
131
By default, Airplay Receiver is only active for ________
Current user - meaning any user logged in with the same apple id
132
What protocol does macOS use for File Sharing?
SMB (Server Message Block)
133
What are Remote Apple Events?
A task being preformed on a Mac such as Open this document or Print; an AppleScript program running on another Mac can interact with your Mac
134
Which sharing service allows you to store software updates, apps, and other content on your computer to reduce bandwidth usage and speed up installation on supported devices?
Content Caching
135
T or F? If the volume of your Mac is down, you will NOT be able to hear the sound that is played when you activate the Play Sound feature from Find My
False. You can still hear the sound regardless of your system volume setting. After the Mac plays the sound, the volume settings return to how they were before.
136
When you choose "Mark as Lost" on the Find My app, your Apple Silicon Mac is locked with what kind of lock? What about an Intel Mac?
Apple Silicon - Activation Lock
Intel Mac- Passcode
137
If you have a device that's covered under AppleCare+ with theft and loss, what should you do when your device goes missing?
Submit a claim and mark the device as lost in iCloud/Find My app. Do NOT remove the device from account or remotely erase.
138
What additional information must you provide to use the remote erase option on iCloud.com
Verification through two-factor authentication.
139
How can you see which Applications/Processes are using the most energy?
Open Activity Monitor, Click View>Columns>Energy Impact and click the Energy Impact column to sort processes by that criteria.
140
What is Wired Memory in Activity Monitor?
Memory required by the system to operate.
141
What is Swap Used in Activity Monitor?
The amount of space being used on your startup disk to swap unused files to and From RAM.
142
How do you view hidden processes in Activity Monitor?
Select View>All Processes from the menu bar from within Activity Monitor.
143
What destinations do hidden processes have in the User column from within Activity Monitor?
root, _appleevent, _fpsd
144
How do you run System Diagnostics from Activity Monitor?
Where is the System Diagnostics file Saved?
Click the three dots next to the information button and choose System Diagnostics.
The file is saved within /private/tmp as a compressed archive file.
145
What does spindump do in Activity Monitor?
Creates a report for unresponsive apps that were terminated using force quit.
146
What does Sample Process do in Activity Monitor?
Creates a report on a selected process over a period of 3 seconds.
147
What additional information can you find in Activity Monitor on MacBook Pro?
Battery usage
If you're using a notebook computer such as MacBook Pro, battery usage appears at the bottom of the window.
148
What report is generated when an app quits unexpectedly?
Crash Report
149
What level of message is a warning?
Which is Critical?
Error Message
Falt Messages
150
When does Console begin streaming log messages?
When you click "Start Streaming" in the app.
151
Mail Features Added in macOS Ventura
Undo send - easily unsend an email message that you just sent before it reaches the recipient's inbox
Scheduled send - schedule email to be sent
Remind Me - Never Forget about an email that you opened but didn't get back to. Select a date and time to be reminded to have messages resurface in your inbox
Smart search corrections/suggestions
Missing recipients and attachments - Get notified if you forget to include an important part of your message, like an attachment or a recipient
152
Spotlight Features Added in macOS Ventura
Preview files with Quick Look - Press the spacebar to view files in Quick Look
Quick Actions- Use spotlight to quickly take action. Start a timer, turn on a focus, etc.
Rich Results - Bring together informations you're looking for into one rich result
Web images search - allows you to search for images on the web
Image Search - use information from images in Photos, Messages, Notes and Finder to enable searching by location, scenes, or things within the image like text, dogs, cars, etc.
153
Safari Features Added in macOS Ventura
Shared Tab Groups - Share a set of Tabs with Friends
Tab Group start page - Tab Groups can now have their own dedicated start page with custom backgrounds images/favorites
Extension syncing - extensions from other devices will not be listed in Safari Preferences
Strong Password editing- edit strong passwords suggested by Safari to adjust for site-specific requirements
Web Page Image Translation - added support for translating text in images using Live Text
154
Which iPads support external display support?
iPad Pros with M1 chip. Resolutions up to 6K
155
How do you preform a SMC reset on a T2 Apple Mac?
Shut down the Mac
Press and hold the following keys: Left Control, Left Option, Right Shift.
Keep holding all three keys for 7 seconds and then press and hold the power button for another 7 seconds.
156
What two requirements must be met house the Bootstrap Token feature of macOS 10.15 or later?
Mac enrollment in MDM using Apple School Manager or Apple Business Manager, which makes the Mac supervised and MDM vendor support
157
