STUPID EXAM 4 Flashcards

(51 cards)

1
Q

control

A

The regulation of organizational activities in such a way as to facilitate goal attainment

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2
Q

4 Purposes of control

A
  1. adapt to environmental change
  2. limit accumulation of error
  3. Minimize Costs
  4. cope with organizational complexity
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3
Q

4 Types of control

A
  1. human
  2. information
    3.financial
    4.physical
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4
Q

operations control

A

Focuses on the processes that the organization uses to transform resources into products or services

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5
Q

financial control

A

Concerned with the organization’s financial resources

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6
Q

structural control

A

Concerned with how the elements of the organization’s structure are serving their intended purpose

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7
Q

strategic control

A

Focuses on how effectively the organization’s strategies are succeeding in helping the organization meet its goals

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8
Q

controller

A

A position in organizations that helps line managers with their control activities

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9
Q

4 steps in the control process

A
  1. establish standards
  2. measure performance
    3.compare performance against standards
  3. determine need for corrective action
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10
Q

control standard

A

A target against which subsequent performance will be compared

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11
Q

operations control

A

Focuses on the processes the organization use to transform resources into products or services

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12
Q

preliminary control

A

Attempts to monitor the quality or quantity of financial, physical, human, and information resources before they actually become part of the system

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13
Q

screening control

A

Relies heavily on feedback processes during the transformation process

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14
Q

postaction control

A

Monitors the outputs or results of the organization after the transformation process is complete

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15
Q

budget

A

A plan expressed in numerical terms

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16
Q

3 types of budgets

A

financial, operating, and nonmonetary

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17
Q

financial statement

A

A profile of some aspect of an organization’s financial circumstances

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18
Q

balance sheet

A

List of assets and liabilities of an organization at a specific point in time

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19
Q

income statement

A

A summary of financial performance over a period of time, usually one year

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20
Q

ratio analysis

A

The calculation of one or more financial ratios to assess some aspect of the organization’s financial health

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21
Q

audits

A

An independent appraisal of an organization’s accounting, financial, and operational systems

22
Q

4 basic managerial functions

A
  1. planning
    2.leading
    3.organizing
    4.controlling
23
Q

decentralized control

A

An approach to organizational control based on informal and organic structural arrangements

24
Q

strategic control

A

Control aimed at ensuring that the organization is maintaining an effective alignment with its environment and moving toward achieving its strategic goals

25
operations management
The total set of managerial activities used by an organization to transform resource inputs into products, services, or both
26
service organization
An organization that transforms resources into an intangible output and creates time or place utility for its customers
27
product–service mix
How many and what kinds of products or services (or both) to offer
28
capacity
The amount of products, services, or both that can be produced by an organization
29
facilities
The physical locations where products or services are created, stored, and distributed
30
product layout
A physical configuration of facilities arranged around the product; used when large quantities of a single product are needed
31
fixed-position layout
A physical configuration of facilities arranged around a single work area; used for the manufacture of large and complex products such as airplanes
32
cellular layouts
A physical configuration of facilities used when families of products can follow similar flow paths
33
technology
The set of processes and systems used by organizations to convert resources into products or services
34
automation
The process of designing work so that it can be completely or almost completely performed by machines
35
supply chain management
The process of managing operations control, resource acquisition and purchasing, and inventory so as to improve overall efficiency and effectiveness
36
inventory control
Managing the organization’s raw materials, work in process, finished goods, and products in transit
37
just-in-time (JIT) method
An inventory system that has necessary materials arriving as soon as they are needed (just in time) so that the production process is not interrupted
38
quality
The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs
39
Malcolm Baldrige Award
Named after a former secretary of commerce, this prestigious award is given annually to firms that achieve major quality improvements
40
total quality management (TQM) (quality assurance)
A strategic commitment by top management to change its whole approach to business in order to make quality a guiding factor in everything it does
41
total quality management (TQM) (quality assurance)
A strategic commitment by top management to change its whole approach to business in order to make quality a guiding factor in everything it does
42
total quality management (TQM) (quality assurance)
A strategic commitment by top management to change its whole approach to business in order to make quality a guiding factor in everything it does
43
value-added analysis
The comprehensive evaluation of all work activities, materials flows, and paperwork to determine the value that they add for customers
44
benchmarking
The process of learning how other firms do things in an exceptionally high- quality manner
45
outsourcing
Subcontracting services and operations to other firms that can perform them cheaper or better
46
cycle time
The time needed by the organization to develop, make, and distribute products or services
47
ISO 9000:2000
A set of quality standards created by the International Organization for Standardization and revised in 2000
48
ISO 14000
A set of standards for environmental performance
49
SQC
A set of specific statistical techniques that can be used to monitor quality; includes acceptance sampling and in- process sampling
50
productivity
An economic measure of efficiency that summarizes what is produced relative to resources used to produce it
51
Total factor productivity
overall indicator of how well an organization uses all of its resources, such as labor, capital, materials, and energy, to create all of its products and services