Sum of Experience

Question 1

What are the 7 Key Principles of GDPR?

Answer 1

Accuracy

Accountability

Data Minimisation

Purpose Limitation

Storage Limitation

Integrity and Confidentiality

Lawfulness, Fairness and Transparency

Question 2

What teams have I worked with?

Answer 2

Credit control
Accounts
HR and IT
BS
Facilities
Legal

Question 3

What is team working?

Answer 3

Cooperative effort by a group of people to achieve a common goal

Question 4

What makes a good teamworking?

Answer 4

Common sense of purpose
Mutual respect
Regs of knowledge/experience
Willingness to speak openly

Question 5

What are key benefits of teamworking?

Answer 5

Shared workload
Increased problem solving
Wider skill / knowledge pool

Question 6

What are key skills for effective teamworking?

Answer 6

Active listening
Discussion
Persuading
Respect
Communication
Helping
Reflection

Question 7

How would you deal with an inexperienced team member?

Answer 7

Provide encouragement and motivation
Give constructive feedback
Provide support where required

Question 8

How do you promote open discussions in a team?

Answer 8

Create a calm, relaxed environment where people are comfortable to ask questions

Question 9

Why might teams fail?

Answer 9

Poor selection of team members - lack of competence
Poor leadership
Conflicting personalities

Question 10

Provide an example of my team working skills?

Answer 10

Surrender and Reletting
- Worked as part of a team of PMs, AMs and Solicitors to attend weekly meetings to discuss progress, provide documents and reply to enquiries related to the sale
- Communicated clearly and promptly and send follow up emails after each meeting so nothing missed

Question 11

What different working styles are there?

Answer 11

Independent
Cooperative
Supportive
Logical
Detail/idea orientated

Question 12

What skills have i developed as a professional?

Answer 12

Communication skills
Written skills

Question 13

What is diversity?

Answer 13

Having a range of individuals with diverse characteristics
- Gender, Age, Race, Religion, Sexual Orientation

Question 13

What is inclusion?

Answer 13

Treating people fairly, respectfully and ensuring all have equal access to opportunity and resources

Question 14

What is equality?

Answer 14

Ensuring every individual has equal opportunity and equal rights

Question 15

What is diversity in the workplace?

Answer 15

Existence of a broad range of characteristics in the workplace

Question 15

What are the advantages of having a diverse team?

Answer 15

Different ideas and new ways of thinking
Sense of belonging - boost productivity
Different experiences

Question 16

What is the main difference between diversity and inclusion?

Answer 16

Diversity - about characteristics of a group
Inclusion - making people feel comfortable and equal opportunity

Question 17

What is the legal framework for equality and diversity?

Answer 17

Equalities Act (2010)
- Protects people from discrimination ion society and workplaces
- Provides protection against 4 types of discrimination with respect to characteristic types

Question 17

What is Workman’s policy on diversity and inclusion?

Answer 17

Do not discriminate
All employees offered equal opportunity
Disciplinary action taken against any employee in breach of policy
Comply with Equalities Act (2010)
Fair recruitment process
Support disabled employees

Question 17

What is discrimination?

Answer 17

Unjust treatment of someone based on their characteristics

Question 17

How does the Equalities Act (2010) protect from discrimination?

Answer 17

Makes discrimination unlawful

Question 18

What are the 9 characteristics under the Equalities Act (2010)?

Answer 18

Age
Gender
Religion
Race
Disability
Sex
Sexual orientation
Marriage / Civil Partnership
Pregnancy / Maternity

Question 19

What are the 4 types of discrimination?

Answer 19

Direct
Indirect
Victimisation
Harassment

Question 20

What is unconscious bias?

Answer 20

Underlying attitudes/stereotypes that people unconsciously attribute to a group that affects how they engage with them

Question 21

What is prejudice?

Answer 21

Perceived opinion that is not based on reason or experience

Question 22

What is equal opportunity?

Answer 22

Ensuring everyone has equal chance to take up opportunities and make full use of opportunities to fulfil their potential

Question 23

What does the Equality Act mean for Landlords?

Answer 23

Person who is letting space must not unlawfully discriminate against a person or basis of their protected characteristc

Question 23

What is the difference between leadership and management?

Answer 23

Leadership - setting direction Management - controlling a team in accordance with values

Question 24

How can you challenge unconscious bias?

Answer 24

Recognising bias Education Slow down decision making

Question 25

How do you practice being inclusive?

Answer 25

Be mindful when talking and listen carefully Challenge stereotypes Avoid making assumptions Educate yourself

Question 26

How do you encourage diversity?

Answer 26

Transparent/open recruitment Initiatives to encourage diversity Training and education Sign up to IEQM

Question 27

What do the RICS say on diversity and inclusion?

Answer 27

It is a business imperative to attracting top talent Crucial for the built enviro has a diverse workforce representing global communities

Question 28

What are RICS inititiatives on diversity and inclusion?

Answer 28

EDI - 6 leading membership bodies - 45 point action plan - July 2022 Inclusive Employer Quality Mark (IEQM) - Benchmark for inclusion/diversity in property - Based on leadership, recruitment, culture and development

Question 29

What are the drawbacks of team working?

Answer 29

Takes longer to make decisions People may not work as hard Personality clashes

Question 29

My weaknesses?

Answer 29

Sometimes unrealistic about how much work I can take on - need to improve task delegation

Question 30

WHat are the key justifications for diversity and inclusion?

Answer 30

Moral Legal Business