Summaries of experience Flashcards
What are the RICS Rules of Conduct?
- Act with integrity and comply with professional obligations to the RICS
- Maintain professional competence and ensure competent individuals with nessecary experience
- provide good quality and dilligent service
- Treat others with respect and encourgae diveristy and inclusion
- Act in the public interest, take responsibility for actions to prevent harm and maintain public confience.
What is the need for the RICS Rules of Conduct
To regulate the professional body
What legislation govern Money Laundering?
- Proceeds of crime act 2002
- Money Laundering, terrorist financing and transfer of funds regulations, 2019.
What is a conflict of interest?
where an agent acts for clients who have competing interests, or where an agent’s personal interest conflicts with that/those of their client.
What types of conflict of interest are there?
Own Interest
Party Interest
Confidential Information Interest
What are the six principles of the Bribery Act 2010?
- Proportionality
- Top Level Commitment
- Risk Assessment
- Due Diligence
- Communication
- Monitoring and review
What is your firms Complaints Handling Procedure?
What is the purpose of Professional Indemnity Insurance?
Covers against claims of Negligence
What would you include in a set of Terms of Engagement for a new client?
How would you check for a conflict of interest?
Send a company wide email with details of the client and instruction
Can you describe a time when you have acted with integrity?
Being honest and trustworthy when acting for clients. Respecting confidential information.
What is your firms AML policy?
When would you raise a concern to your firms Money Laundering officer?
- Spot any red flags
- Notice any incosistencys with information
- Failed AML checks
What was the accepted amount on your firms gift policy?
£50
How much was pre-approved in your clients on going Terms of Business?
£2,500
How do you ensure that you provide a good quality service?
By being honest and trustworthy in all work that I carry out, ensuring that I stick to proposed timescales and produce my work to a high standard.
What is your firms client care policy?
- Ensuring that timelines are stuck too.
- Distribute Market appraisals within 3 days of inspection
- Valuations within 10 days
What are some different methods of communication with clients?
- Face to Face
- MS Teams/Zoom meetings
- Phone call
- Messages (text/WhatsApp)
Why is it important to understand your clients aims and objectives?
To ensure that works on the estate and wider decisions are in line with this and to ensure that a good quality service is provided inline with their expectations.
How do you make urgent decisions across the estate?
- Consider its urgency and if any legal requirements
- proceed to instructed required works, whilst informing my client and explaining the necessity.
Tell me about a time that you have successfully completed negotiations on behalf of a client?
When implementing a payment plan for rental arrears.
Talk me through the negotiations for the retention of a tenancy deposit for large clear up costs?
- The tenant had passed away and was in the property as a Rent Act tenant. There were no succession as no spouse or family living with him prior to death.
The deceased’s family were due to the clear the heavily filled property but did not do so, we therefore negotiated with them that we would retain the small deposit and offset it against the £13,000 clear up costs.
What is your firms health and safety policy?
The business intends meeting its legal obligations by providing and maintaining a
safe and healthy working environment so far as is reasonably practicable. This will
be achieved through:
- providing leadership and adequate control of identified health and safety risks;
- consulting with our employees on matters affecting their health and safety;
- providing and maintaining safe plant and equipment;
- ensuring the safe handling and use of substances;
and more…
How does your firm promote good health and safety within the office?
- Clear and appropriate fire exit plans
- Regular PAT and EICR testing
- impletmeting lone working plan
