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Apple Device Support 2025 > SUP-2025 Exam > Flashcards

SUP-2025 Exam Flashcards

(60 cards)

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1
Q

iPads supported with 1st gen Apple Pencil

A

iPad Pro 12.9 inch (1st and 2nd Gen)
iPad Pro 10.5 inch
iPad Pro 9.7 inch
iPad (6, 7, 8, & 9th Gen)
iPad Air (3rd Gen)
iPad Mini (5th Gen)

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2
Q

iPads supported with 2nd gen Apple Pencil

A

iPad Pro 12.9 inch (3, 4, 5, & 6th Gen)
iPad Pro 11 inch (1, 2, 3, & 4th Gen)
iPad Air (4th and 5th Gen)
iPad Mini (6th Gen)

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3
Q

iPads supported with Apple Pencil (USB-C)

A

iPad Pro 13 inch (M4)
iPad Pro 11 inch (M4)
iPad Pro 12.9 inch (3, 4, 5, & 6th Gen)
iPad Pro 11 inch (1, 2, 3, & 4th Gen)
iPad (10th Gen)
iPad Air 13 inch (M2)
iPad Air 11 inch (M2)
iPad Air (4th and 5th Gen)
iPad Mini (A17 Pro)
iPad Mini (6th Gen)

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4
Q

iPads supported with Apple Pencil Pro

A

iPad Pro 13 inch (M4)
iPad Pro 11 inch (M4)
iPad Air 13 inch (M2)
iPad Air 11 inch (M2)
iPad Mini (A17 Pro)

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5
Q

iOS 15 supported iPhones

A

iPhone 6
iPhone 6S
iPhone 7
iPhone 7S
iPhone 8/X
iPhone XR/XS
iPhone 11
iPhone 12
iPhone 13
iPhone SE 2nd & 3rd Gen

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6
Q

iOS 16 supported iPhones

A

iPhone 8/X
iPhone XR/XS
iPhone 11
iPhone 12
iPhone 13
iPhone 14
iPhone SE 2nd & 3rd Gen

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7
Q

iOS 17 supported iPhones

A

iPhone XR/XS
iPhone 11
iPhone 12
iPhone 13
iPhone 14
iPhone 15
iPhone SE 2nd & 3rd Gen

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8
Q

iOS 18 supported iPhones

A

iPhone XR/XS
iPhone 11
iPhone 12
iPhone 13
iPhone 14
iPhone 15
iPhone 16
iPhone SE 2nd & 3rd Gen

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9
Q

Where do you find carrier updates (AT&T/Verizon/etc) in iOS?

A

Settings > General > About

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10
Q

(iOS/iPad) How many failed FaceID attempts before prompted for passcode

A

5

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11
Q

(iOS/iPad) How many failed passcodes before temporary lockout

A

5

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12
Q

(iOS/iPad) How many failed passcodes before permanent lockout

A

10

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13
Q

When attempting to log into your Managed Apple ID, how many failures does it take before your account is locked out.

A

10

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14
Q

(iOS/iPad) What is your only recovery option when your device is permanently locked out?

A

Put the device in recovery mode > connect to a computer > factory reset the device

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15
Q

How many fingerprints are you allowed to save on a Mac?

A

Maximum of 3 for a single user
Maximum of 5 machine-wide

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16
Q

How many fingerprints are you allowed to save on an iPhone/iPad?

A

5

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17
Q

Where can you find MDM profiles on an iPhone/iPad?

A

Settings > General > VPN & Device Management

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18
Q

Where can you find MDM profiles on a Mac?

A

System Settings > General > Device Management

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19
Q

How do you get to the Startup Security Utility on a Mac?

A

Boot the Mac into Recovery Mode.

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20
Q

How do you enter Recovery Mode on a Mac?

A

Power off > Press and hold the power button > Select “Options” > Select the volume to recover > Enter an admin password

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21
Q

How do you enter Fallback Recovery Mode on a Mac?

A

Power off > Double-press and hold the power button > Select “Options” > Select the volume to recover > Enter an admin password

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22
Q

How do you enter Safe Mode on a Mac?

A

Power off > Press and hold the power button > Select a drive and hold shift > Select the Safe Mode

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23
Q

How do you enter Apple (Hardware) Diagnostics on a Mac?

A

Power off > Press and hold the power button > Press and hold Command+D

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24
Q

How do you start System Diagnostics (sysdiagnose) on a Mac?

A

Launch Activity Monitor > Select the “View” option in the upper menu > Select “Run System Diagnostics”

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25
What's an alternative way to start System Diagnostics (sysdiagnose) on a Mac? (Keyboard shortcut)
Shift + Control + Option + Command (⌘) + Period (.)
26
Where are System Diagnostics (sysdiagnose) logs stored on a Mac?
/Private/var/tmp
27
How do you enter Recovery Mode on an iPhone/iPad?
Power off > press Volume up > press Volume down > hold side button
28
How do you enter Apple (Hardware) Diagnostics on an iPhone/iPad?
Power off > Hold Volume up + Volume down > Plug into 18W+ power (or a Mac)
29
How do you start System Diagnostics (sysdiagnose) on an iPhone/iPad?
Hold Volume up + Volume down + side button for 1 to 1.5 seconds until it starts/vibrates
30
Where are sysdiagnose files stored on an iPhone/iPad?
Privacy & Security > Analytics & Improvements > Analytics Data
31
How do you transfer iPhone/iPad sysdiagnose files to a Mac? And where are those files stored once you transfer them?
Connect to Mac > in Finder select your phone > Select Sync /Users/*username*/Library/Logs/CrashReporter/MobileDevice/*device name*/DiagnosticLogs/sysdiagnose
32
What does iCloud for Safari sync between devices?
1. Bookmarks/Favorites 2. Reading List 3. Tab Groups
33
What might you need to do before installing 3rd party System Extensions?
On a Mac with Apple silicon, you may first need to use Startup Security Utility to set the security policy to Reduced Security and select the “Allow user management of kernel extensions from identified developers” checkbox.
34
When installing 3rd party System Extensions, what alerts might you see?
1. The alert may ask you to open Security & Privacy preferences to allow the extension. You may also need to restart your Mac. 2. The alert may ask you to contact the developer for support because the extension needs to be updated or will be incompatible with a future version of macOS.
35
What data does "Crash Reports" hold? And what file extension does it use?
System and user reports about apps or processes that crash. Crash report names have the .ips extension.
36
What data does "Spin Reports" hold? And what file extension does it use?
System and user reports with details about app or process issues. Spin report names have a .spin extension.
37
What data does "Log Reports" hold? And what file extensions does it use?
System and user reports with information about events that occur when the system or specific apps are processing. Log report names have an extension such as .log, ._log, or .its.
38
What data does "Diagnostic Reports" hold? And what file extensions does it use?
System and user reports with information about hardware resources, system response times, and more. Diagnostic report names have an extension such as .diag or .dpsub.
39
Analytics Data can be sent automatically if one of these events occurs:
1. An app quits unexpectedly 2. You choose to force an app to quit 3. A system error occurs that causes your Mac to restart, or requires you to restart your Mac
40
What is the keyboard shortcut to open the Force Quit menu?
Option + Command + ESC
41
How do you enable "Handoff"? (For MacOS and iPhone/iPad)
MacOS: System Settings > General > AirDrop & Handoff > turn on “Allow Handoff between this Mac and your iCloud devices”. iPhone/ iPad: Settings > General > AirPlay & Continuity, then turn on Handoff.
42
What are the requirements for "Handoff" ?
1. Both devices have Wi-Fi and Bluetooth turned on. 2. You’re signed in to the same Apple Account on both devices. 3. iOS 8 4. iPhone 5 or later 5. MacOS 10.10 (Yosemite) or later 6. Most Macs from 2012 or later 7. All iPads and all iWatches
43
What native MacOS apps work with "Handoff"?
1. Calendar 2. Contacts 3. FaceTime 4. Keynote 5. Mail 6. Maps 7. Pages 8. Numbers 9. Reminders 10. Safari
44
When enabling Airplay Receiver for MacOS who can you allow to connect to your Mac?
1. Current User (iCloud user) 2. Anyone on the same network 3. Everyone
45
On Mac, how do you enable the "Zoom" feature
System Settings > Accessibility > Zoom
46
What are the keyboard shortcuts to use the "Zoom" feature
Zoom in: Press Option-Command-Equal Sign (=). Zoom out: Press Option-Command-Minus Sign (-). Quickly switch between zoomed in and zoomed out: Press Option-Command-8.
47
How do Macs prioritize multiple active network interfaces?
48
How do you compile a network report on a Mac?
49
When you create an encrypted backup for your iphone on your mac, how can you create a new encrypted backup when you forget the password?
50
What items are exclusively backed up by encrypted backups?
51
How can you relaunch a wifi captive portal if you accidentally dismiss it?
52
What command do you run to reset privacy permissions?
53
How can you navigate exclusively with a keyboard on a Mac?
54
Where can you save a recovery diagnostic file?
55
How do you update a passkey from iCloud Keychain?
56
What is Rapid Security Response?
57
On a Mac, why would some of the keys on your keyboard NOT work?
58
When backing up your iphone with a Mac, where do you select the specific items? During the backup step or the restore step?
59
Where is the location services (or Precise Location Services) menu on iPhone?
60

Apple Device Support 2025 (1 decks)

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