Supervision

Question 1

Discipline

Answer 1

denotes one who receives instructions from another or who follows devotedly the expressions and actions of a respected leader.

Question 2

Interrogation

Answer 2

a process of questioning with the investigator usually assuming a dominant role in the relationship.

Question 3

Interview

Answer 3

An interchange of views and ideas between two or more persons. It’s primary purpose is to obtain or impart information or influence attitudes or behavior.

Question 4

Operation Orders

Answer 4

Procedures to be followed and the goals to be achieved in a particular event.

Question 5

Special Orders

Answer 5

Establish procedures or rules necessary in carrying out policy; these are changed occasionally to keep organizational practices consistent with current needs.

Question 6

General Orders

Answer 6

Establish policy, the broad rules describing general objectives of the organization.

Question 7

Feedback

Answer 7

The most important supervisor tool in learning if he is communicating well.

Question 8

Filtering

Answer 8

As information, is passed from person to person, usually a distortion or dilution of content occurs.

Question 9

Effectiveness

Answer 9

Ability to express oneself not only clearly, concisely and simply but also understandably.

Question 10

Static

Answer 10

Redundancy or repetition of a message tends to be brought on by this barrier.

Question 11

Noise

Answer 11

Static that interferes with the transmission of messages.

Question 12

Psychological Size

Answer 12

Appearances of superiority, inferiority or personal inadequacy which cause a bad “climate” between supervisor and subordinate and adversely affect their capacity to communicate effectively.

Question 13

Status Differences

Answer 13

The greater the difference in status or rank is, the greater the difficulty in achieving effective communications. Easier downward than upward.

Question 14

Failure to Listen

Answer 14

A principle obstacle to good communications is failure to listen to what others are saying.

Question 15

Communicate

Answer 15

The ability to communicate clearly and concisely is the single most important skill of the supervision.

Question 16

Role Playing & Field Problems

Answer 16

Developed to simulate common incidents likely to be faced frequently by officers in the field.

Question 17

Online Training

Answer 17

Asynchronous: allows learners to log-in and choose from a variety of course topics.

Synchronous: related to a classroom setting, led by course instructor.

Question 18

Guest Speakers

Answer 18

Frequently used for specialists to provide training in their respective areas of expertise.

Question 19

Roll Call Training

Answer 19

Economical and terse teaching method.

Question 20

Lectures

Answer 20

Least effective teaching method, since it assumes that all members of the class progress at the same rate.

Question 21

Oversimplification

Answer 21

Leaves students the task of drawing a conclusion without adequate facts.

Question 22

Test

Answer 22

An evaluation of the learner’s progress.

Question 23

Application

Answer 23

Learners are provided an opportunity to try out or use the information they have learned under the teacher’s supervision.

Question 24

Review

Answer 24

A summary of special value for major points within the presentation.

Question 25

Job Analysis

Answer 25

The basis for the presentation step of the lesson plan.

Question 26

Presentation

Answer 26

To impart new knowledge or skills to students or to refresh their memory about what they have once learned but might have forgotten.

Question 27

Introduction

Answer 27

Remarks which focus the attention of the students, gain their interest and place them in a state of readiness to learn.

Question 28

Learning Objectives

Answer 28

Brief, clear, specific statements of what students should know or be able to do at the end of the course that they couldn’t do before.

Question 29

Apperceptive Base

Answer 29

A students past training and experience.

Question 30

Instructional Goals

Answer 30

Broad, general statements about what is to be learned.

Question 31

Andragogy

Answer 31

Methods and techniques utilized in adult education.

Question 32

Principle of Intensity

Answer 32

The more intense the matter taught, the greater is the likelihood that it will be retained.

Question 33

Principle of Recency

Answer 33

Information acquired last is generally remembered best.

Question 34

Principle of Primacy

Answer 34

Things learned first create a strong impression in the mind that is difficult to erase.

Question 35

Principle of Repetition

Answer 35

Builds habit that, if correct, lead to success, satisfaction and a desire to repeat what produces pleasure.

Question 36

Principle of Effect

Answer 36

Pleasurable sense of satisfaction from success in learning.

Question 37

Principle of Readiness

Answer 37

When conditions in the learning environment are such that they establish in students a attitude favorable to learning.

Question 38

Written Order

Answer 38

Used in situations where complex operations or numerous persons are affected to assure that all receive the same message.

Question 39

Verbal/Direct Order

Answer 39

Usually satisfactory for simple tasks, especially if they have been performed before and in emergency situations.

Question 40

Suggestive Order

Answer 40

Useful in developing the initiative of subordinates since they allow considerable latitude in the method of accomplishing an assignment when immediate action is not essential.

Question 41

Giving Orders

Answer 41

Complex process of communicating ideas in such a manner that the recipient interprets what he hears in the way the communicator intends.

Question 42

Motivation

Answer 42

The application of incentives, which encourages a certain positive pattern of behavior and attitude and contributes to the accomplishment of organizational objectives.

Question 43

Transactional

Answer 43

One person takes the initiative, making contact with others for the purpose of exchange of valued things.

Question 44

Transformational

Answer 44

One or more persons engage with others in a way in which the leader and the non-leader raise one another to higher levels of motivation and morality.

Question 45

Free Rein Leader

Answer 45

Leaders who play down their role and exercise minimum control, seldom give subordinates the attention or help their needs (does not work well).

Question 46

Autocratic Leader

Answer 46

Highly authoritative. Makes decisions without allowing subordinates to participate.

Question 47

Democratic Leader

Answer 47

Seeking ideas and suggestions from their subordinates and allowing them to participate in decision-making that affects them.

Question 48

Situational Leadership

Answer 48

When the supervisor adjusts their leadership style to fit the development level of their followers and the needs of that need.

Question 49

Leadership

Answer 49

The art of influencing, directing, guiding and controlling others in such a way as to obtain their wildling obedience, confidence, respect and loyal cooperation in the accomplishment of an objective.

Question 50

Exception Principle

Answer 50

The head of an organization should not act personally on each matter coming under their jurisdiction.

Question 51

Unity of Command

Answer 51

Requires that every employee be under the direct command of one supervisor.

Question 52

Span of Control

Answer 52

Relates to the number of subordinates who can be supervised effectively by one supervisor.

Question 53

Delegation

Answer 53

Relates to the process of committing an activity to another’s care.

Question 54

Line Organization

Answer 54

Straight-line organization (ie individual, military or departmental). Seldom encountered. Quick decisions, but supervisors too often required to perform duties of specialists.

Question 55

Functional Organization

Answer 55

Most present day organizations except at or near top level. Divides responsibility among specialists (ie trainers).

Question 56

Line & Staff Organization

Answer 56

Combination of line and functional organization types and is found in almost all police agencies today.

Question 57

Rules & Regulations

Answer 57

Plans providing specific guides to conduct and performance.

Question 58

Policies

Answer 58

Plans consisting of a set of broad principles that guide personnel in the accomplishment of general organizational objectives.

Question 59

Budgeting

Answer 59

All that goes in the form of fiscal planning, accounting and control.

Question 60

Reporting

Answer 60

Keeping those who the executive is responsible for informed as to what is going on, which includes keeping themselves and the subordinates informed through records, research and inspection.

Question 61

Coordinating

Answer 61

All important duty of interrelating the various parts of the work.

Question 62

Directing

Answer 62

The continuous task of taking decisions and embodying them in specific and general orders and instructions and serving as the leader of the enterprise.

Question 63

Staffing

Answer 63

The whole personnel function of bringing on and training the staff and maintaining favorable conditions for work.

Question 64

Organizing

Answer 64

The establishment of the formal structure of authority through which work subdivisions are arranged, defined and coordinated for the defined objective.

Question 65

Planning

Answer 65

Working out in broad outline the things that need to be done and the methods for doing them to accomplish the purpose set for the enterprise.

Question 66

Management

Answer 66

Denotes the process of directing and controlling people and things so that organizational objectives can be accomplished.

Question 67

Counselor

Answer 67

The practice of actively listening and responding to employees complaints, grievances and problems.

Question 68

Coaching

Answer 68

The practice of confronting an employee with his job performance record with the objective of finding ways to overcome deficiencies and improve job performance.

Question 69

Supervision

Answer 69

The act of overseeing people.

Question 70

Discipline

Answer 70

Denotes one who receives instructions from another or who follows devotedly the expressions and actions of a respected leaders.