Supervision- Monster T/F Quizzer Flashcards
(160 cards)
1
Q
Supervision takes place at all levels in the organization, but it is most important at the very top level where executive decisions are formulated.
A
B: false
2
Q
In the law enforcement agency, the first level supervisor is of special importance because of the need to develop a proper image for the public.
A
B: False
3
Q
The first step in gaining confidence and respect of subordinates is for the supervisor to exemplify by his personal conduct that which he demands from his subordinates.
A
A: true
4
Q
It is recommended that a supervisor develop democratic leadership to an ultimate degree in order to placate his subordinates.
A
B: false
5
Q
If a supervisor’s morale is high, the morale of his subordinates is also high.
A
B: False
6
Q
A supervisor should let his subordinates know where they stand in the organization and with their superiors and give them some indication of what the future holds for them.
A
A: true
7
Q
In the long run, the interests of management and the worker are identical.
A
A: true
8
Q
A supervisor should tell his superiors only what he thinks will make them happy so as to preserve equanimity in the higher ranks.
A
B: false
9
Q
To be effective, supervisors must become highly skilled in every technical aspect of the job they supervise.
A
B: false
10
Q
If a supervisor delegates well, he will conserve time which will permit him to perform his major responsibility – supervision or planning.
A
A: true
11
Q
Studies have revealed that there is little or, at best, very slight relationship between productivity of an individual and the type of supervision he has received.
A
B: False
12
Q
An effective police superior will be able to do some training at the scene of a crime just as he might do in a formal classroom setting.
A
A: true
13
Q
Supervisors should expect perfection in their workers.
A
B: false
14
Q
In terms of a supervisor’s role as a decision maker, a bad decision is sometimes better than none at all.
A
A: true
15
Q
When change results from decisions, those affected will usually comply quite readily.
A
B: false
16
Q
Money and incentives are vastly overrated motivational influences because they become weaker and weaker as physical human needs are progressively satisfied.
A
A: true
17
Q
A good worker is seldom motivated by recognition as he is aware that he is being paid to do a good job.
A
B: False
18
Q
Although a person is not born with ‘leadership’ characteristics, he can develop them by observing the desirable traits possessed by good leaders and attempting to adopt them as his own.
A
A: true
19
Q
In a work unit, direction and control must be provided so that the necessary coordination of human effort can be achieved.
A
A: true
20
Q
The wise supervisor will seldom recognize the informal group leaders as such leaders are generally agitators who provoke dissension and ill-will.
A
B: false
21
Q
A supervisor must concern himself with INTERNAL conditions within the organization involving concrete matters such as environmental working conditions or the provision of equipment and those more abstract factors such as morale and esprit de corps.
A
A: true
22
Q
Plans designed to cope with exigencies encountered by police such as civil disorder, unusual crime problems, major disasters, etc., are called TACTICAL plans.
A
A: true
23
Q
Boredom and monotony are most destructive of initiative and industry in an employee.
A
A: true
24
Q
Generally, coordination is restricted to the very lowest levels of an organization as these are the ‘execution’ levels of operation.
A
B: false
25
As organizations increase in size and complexity, the need for coordination decreases.
B: false
26
The essential activity of coordination can be accomplished by mandate from above.
B: false
27
Coordination of effort is difficult if the common objectives of the organization are not accepted by those who are expected to act in unison.
A: true
28
The simplest and perhaps the oldest type of organizational structure is the STRAIGHT LINE organization.
A: true
29
Quick decisions can be made in a LINE organization type of department because the members are thoroughly familiar with the graphic arrangements in the organization chart.
B: False
30
One disadvantage of a LINE organization is the fact that the public is not impressed with such an organizational structure.
B: False
31
A recognized disadvantage in the LINE type of organization is that supervisory personnel are too often required to perform the duties of specialists since little use is made of the latter for giving advice to the line units.
A: true
32
Coordination of effort in a FUNCTIONAL organization becomes difficult, since employees responsible for results may be subject to functional direction of SEVERAL persons.
A: true
33
In normal operations, the staff supervisor (in a LINE AND STAFF organization) has DIRECT command of subordinates in his particular unit and those subordinates with whom he comes in contact.
B: false
34
The principle of Unity of Command applies to those who are commanded, not to those who command.
A: true
35
The tendency in modern police operations is to operate with rather narrow span of control.
B: False
36
When a task is delegated, enough authority to complete it must also be delegated; but the process must be consistent.
A: true
37
The strength of any organization increases with the ability of people at all levels to accept responsibility.
A: true
38
The head of an organization should NOT find it necessary to act personally on each matter coming under his general jurisdiction.
A: true
39
Efforts should be made to free the supervisor from a mass of routine detail which might better be disposed of by others below him.
A: true
40
The principle of a COMPLETED STAFF PROJECT requires that the person to whom work has been assigned, through the delegation process, complete it to such an extent that the only thing left to be done by the person who delegated it is to revise it slightly and edit it.
B: False
41
Proper distribution of police personnel is rather easily accomplished as many police functions lend themselves to precise time and motion studies conducted by experts in the work-improvement field.
B: false
42
Police personnel should be assigned to the places they are needed at the times they are needed in proportion to the relative need for their services.
A: true
43
The total number of officers assigned to the patrol force should be based upon the community's demand for increased patrol activity of a visual nature.
B: False
44
Most experts recommend that patrol personnel be assigned in equal numbers to shifts, to the days of the week, or to beats of equal geographic size on a 'FLAT' basis.
B: False
45
Experience has shown that most criminal offenses are about equally controllable by police patrol.
B: false
46
In order to determine the chronological (TIME) distribution of personnel, the average percent of police need must be determined by hour of the day and by day of the week.
A: true
47
When a fourth shift or platoon is superimposed upon the basic three shifts, there is a noticeable increase in efficiency.
B: false
48
When the most desirable shift arrangements have been made, the matter of distributing the available field patrol personnel to shifts involves the simple matter of multiplying the number of officers available for FIELD PATROL by the total percent of need for each shift.
A: true
49
Although the need for police services fluctuates on an hourly basis, it is equalized throughout the various days of the week.
B: false
50
It is recommended that major thoroughfares be used, whenever possible, for the boundary lines of motorized patrol sectors.
A: true
51
Ideas and decisions should be communicated to others with some consideration given to the emotional needs of the recipient and to his environment.
A: true
52
Experts maintain that the spoken word is eloquent in itself and gestures and vocal inflection only tend to obscure the true meaning.
B: false
53
Supervisors should refrain from criticizing subordinates in the presence of others.
A: true
54
Of the three 'flows' of communication [(1) upward, (2) downward, and (3) lateral or horizontal], the most important to the activity of coordinating the efforts of organizational units is the DOWNWARD flow.
B: False
55
The primary factor in the failure to listen properly can be attributed to a lack of effort to engage in the listening process.
A: true
56
The greater the difference in status or rank, the GREATER will be the difficulty in achieving effective communications.
A: true
57
Communications are easier if they travel upward from the subordinate to the superior as the superior is more receptive to listening.
B: false
58
In terms of superior-subordinate communicating, most subordinates react favorably to a paternalistic approach on the part of the superior.
B: False
59
Psychological stress from the outside or inside, environmental distractors, and even abstractions are considered as 'NOISES' which hinder communication.
A: true
60
Perhaps the most common form of every day misunderstanding results from the assumption that what is perfectly obvious to the sender is clear to the receiver.
A: true
61
In communicating, it is recommended that the sender project himself into the receiver's viewpoint. This is called EMPATHY.
A: True
62
Perhaps no action of the supervisor will cause more resentment than his failure to allow a subordinate to have his 'day in court' before his case is judged.
A: true
63
Distorting or diluting information as it passes through levels of an organization, particularly as it relates to the removal of unpleasant items of information, is known as FEEDBACK.
B: False
64
Regarding the process of communicating, it is believed that the more persons involved in the interpretation of messages, the greater the possibility of accuracy developing as the result of greater exposure of the message content.
B: false
65
In law enforcement the astute supervisor will require his subordinates to keep him apprised of matters of concern to him, especially in critical operations such as vice and narcotics law enforcement.
A: true
66
Superiors should insist that the formal communications channels be used at all times when information is passed upward, downward and across organizational lines.
B: False
67
Unilateral communications are faster and more accurate than two-way communications.
B: false
68
Where the supervisor is communications-minded, 'grapevines' operate weakly, but the 'grapevines' flourish where the supervisor's communications lag.
A: true
69
Before communicating, a supervisor should be sure his ideas are clear in his own mind.
A: true
70
A supervisor must try to accomplish as much as possible with each communication.
B: False
71
A supervisor should consider the views of those to whom the communication will be directed.
A: true
72
FEEDBACK is perhaps the most important of the supervisor's tools in learning if he is communicating well.
A: true
73
If a communication is properly presented, there is little need for 'FOLLOW-UP' on its compliance.
B: false
74
When effecting (bringing about) change, it is advisable to institute the change promptly without engaging in unnecessary and time-consuming preliminaries.
B: False
75
Workers should always be told of the NEED for a change.
B: False
76
When the supervisor risks the use of the grapevine to communicate, he is always faced with the problem of giving more MISINFORMATION than INFORMATION.
A: True
77
In terms of supervisory practices, the most persuasive communications involve what is DONE, not what is SAID.
A: true
78
Regarding the characteristics of communications, communications which are issued without any concurrence or participation are called DEMOCRATIC.
B: False
79
Communications which are issued with a minimum of contacts and force subordinates to operate in isolation are called FREE-REIN.
A: True
80
Each type of communications has its place and the supervisor is well advised to balance his communications to the setting prescribed.
A: true
81
The true leader is the leader recognized as such formally and granted the leadership role not only by his organization but by his subordinates.
A: true
82
In a discussion of leadership TYPES, the authoritative individual would be accurately described as a FREE-REIN leader.
B: False
83
Perhaps the best mark of good organizational leadership is a high level of discipline in the organization.
A: True
84
A real leader must not only avoid all evil, he must avoid all appearances of evil.
A: true
85
The supervisor should constantly evaluate his leadership qualities in an objective manner so that he might gain some insight into his strengths and weaknesses.
A: true
86
It is believed that the most successful leader has a technical mastery of his job including the teaching skill which often takes the place of order giving.
A: true
87
It is recommended that supervisors refrain from observing and studying the personal traits of successful leaders as each man is an 'entity unto himself.'
B: false
88
Having happy employees is the ultimate and only worthwhile goal of supervision.
B: false
89
In supervision, the objective of good human relations should be the greatest production in the shortest possible time with the minimum energy and maximum satisfaction for the producers.
A: true
90
True or False: The supervisor who makes an accusation to a subordinate before learning all the facts pertinent to the issue will soon lose the confidence of his subordinates.
A: true
91
True or False: A supervisor should attempt to learn an individual's desire for recognition as ambitious workers are difficult to direct.
B: False
92
True or False: Sergeant Mullins made it a policy to praise his subordinates even when they did not merit such praise.
B: false
93
True or False: A supervisor should avoid learning about his subordinates as such knowledge tends to develop a subjective approach to the supervisor's handling of the subordinates.
B: false
94
True or False: Employees are more likely to resent the WAY an unpopular order is given than the order itself.
A: true
95
True or False: When orders are given in the form of commands, they should be given in a hesitant manner to dilute some of the authoritarianism inherent in a command order.
B: false
96
True or False: Experience clearly indicates that cooperation is most readily obtained through a REQUEST rather than an ORDER.
A: true
97
True or False: IMPLIED orders are useful in developing the initiative of subordinates since they allow considerable latitude in the method of accomplishing an assignment when immediate action is not essential.
A: true
98
True or False: The 'CALLING-FOR-VOLUNTEERS' type of order is useful in permitting the supervisor to escape the responsibility of making assignments.
B: False
99
True or False: A supervisor should be decisive as decisiveness has a stabilizing influence upon subordinates.
A: true
100
True or False: The FIRST STEP in the decision-making process is to carefully evaluate and analyze the relevant data.
B: False
101
True or False: Perhaps the most common failing of INEXPERIENCED supervisors is the tendency to over supervise.
A: true
102
True or False: The effective supervisor is one who learns to equalize his attention to each of his subordinates.
B: False
103
True or False: It is believed that the most efficient workers can perform without any supervision.
B: False
104
True or False: Overfamiliarity should be discouraged in a superior-subordinate relationship.
A: true
105
True or False: Theoretically the existence of job-connected problems indicates that management has failed to provide adequate training.
A: true
106
True or False: An instructor need not show a subordinate why he needs to learn certain things as workers are usually self-motivated in areas of learning.
B: false
107
True or False: A principle of learning is that the success in learning is a pleasurable development.
A: true
108
True or False: Usually, the instructor should give the learner an opportunity to learn each small unit in an operation in its proper sequence before moving on to the next step.
A: true
109
True or False: A student's past training and experience plus his ability to integrate these with his new learning is called the student's APPERCEPTIVE BASE.
A: true
110
True or False: An instructor should relate new material to other new material so that the student will feel that he is really learning many things in a brief time.
B: False
111
True or False: The personality of the instructor has little or no effect on the learner's rate as learning is only related to the learner's intellectual endowment.
B: false
112
True or False: If properly presented, material will be learned by the students at a fairly constant rate.
B: False
113
True or False: Learning proceeds best when the student is MOTIVATED to learn, when he WANTS to learn and when he puts forth EFFORT to learn.
A: true
114
True or False: Ordinarily, from a strictly learning standpoint, it has been found most desirable to teach an operation as a whole in the same sequence that will be followed in practice.
A: true
115
True or False: Studies have indicated that, in the final analysis, proficiency is directly related to individual endowment and is not correlated to the quality of training received.
B: False
116
True or False: The 'trial-and-error' learning method tends to develop workers' initiative and is recommended in areas where basic tasks are being taught.
B: False
117
True or False: Police training demands that each point in the lesson be developed in minute detail.
B: False
118
True or False: Depending on the subject matter, an instructor may use varying techniques, such as going from the simple to the complex.
A: true
119
True or False: The process of learning by association is highly effective.
A: true
120
True or False: When training a group, the instructor should gauge his speed of presentation to meet the needs of the slower learners in the group.
B: False
121
True or False: A lecturer should display some humor, showmanship, and even a little histrionics (acting) at times to improve the learning environment.
A: true
122
True or False: When questions are not raised, the teacher can assume that the material is being understood.
B: false
123
True or False: The need for too much repetition should cause the instructor to re-assess the effectiveness of his teaching techniques.
A: true
124
True or False: A question directed at an individual participant is called an OVERHEAD question.
B: False
125
True or False: Questions which are asked of the leader who turns them over to another member of the group to answer are called REVERSE questions.
B: false
126
True or False: The REVERSE question is a useful type of question to be used at a conference discussion.
A: true
127
True or False: When presenting ideas, principles, facts, and problems, a trainer should attempt to appeal to as many senses as possible.
A: true
128
True or False: Ideally, members of a conference should be somewhat equal in position or rank if they are drawn from the same organization.
A: true
129
True or False: One of the main benefits of the conference procedure is that the participants can get away from their usual routine of work.
B: False
130
True or False: A conference should be designed to develop a quick agreement among the participants.
B: False
131
True or False: The conference is an extremely economical and effective medium for new knowledge and developing skills.
B: False
132
True or False: The fact that a problem is present and in need of a solution justifies the calling of a conference.
B: False
133
True or False: It is wise as a conference leader to imply to the participants that the problem being discussed has already been solved by superior officers.
B: False
134
True or False: A conference leader will do his best job only when he realizes that the group knowledge of the subject is superior to his own.
A: true
135
True or False: Most of the novice conference leader's mistakes will be made because he exercises too much control or not enough control.
A: true
136
True or False: In selecting conferees for a conference, little consideration of their backgrounds is required as good ideas can come from any source.
B: False
137
True or False: The most basic and most important element in preparing for conference leadership is the discussion plan.
A: true
138
True or False: It is almost universally recommended that a conference leader be an expert in the matter to be discussed.
B: False
139
True or False: The conference problem should be clearly stated so that it will not be misunderstood by the conferees.
A: true
140
True or False: The introductory remarks of a conference leader should be a detailed comment on the problem to be discussed.
B: false
141
True or False: While conducting a conference, Sergeant Mullins should quickly terminate the session if he becomes the object of some hostile remarks directed at him.
B: False
142
True or False: A permissive attitude should be avoided when conducting a conference as it tends to weaken the importance of the proceedings.
B: False
143
True or False: It is desirable for a conference leader to evaluate the opinions contributed by the group.
B: False
144
True or False: It is especially important that reticent (shy) members of the group be encouraged to make an occasional contribution.
A: true
145
True or False: The leader should sincerely acknowledge the value of a comment from a backward type of participant.
A: true
146
True or False: A conferee stating that he believes the department is doing a poor job in orienting new employees should be responded to with a question.
B: false
147
True or False: At a conference discussion, the process of clarifying or drawing out the FEELING behind a statement is generally advisable.
A: true
148
True or False: The conference leader should give credit to the whole group for results achieved.
A: true
149
True or False: Overly frank or indiscreet statements by members at a conference should be carried outside the conference room.
A: true
150
True or False: It is recommended that one and only one summary be made by a conference leader.
B: False
151
True or False: A useful device in stimulating a conference is for the leader to read excerpts from authoritative text books.
B: False
152
True or False: 'BOUNCING BACK' a question to the questioner for a response is called a REVERSE question.
A: true
153
True or False: Referring a question to another participant for the answer is described as a RELAY question.
A: true
154
True or False: A useful means of gaining information, increasing participation, emphasizing points, etc., is for the leader to voice his own opinions to provoke the group.
B: False
155
True or False: It is not advisable at a conference discussion to take a vote of the members as it tends to develop sharp demarcations (splits) within the group.
B: False
156
True or False: The conference leader should appraise the conferees to gain some insight into potential problems which may arise and to prepare himself to avert them.
A: true
157
True or False: The garrulous conferee whose contributions may be extremely logical is useful as a summarizer.
A: true
158
True or False: It is wise for a leader to permit a hostile participant to sound off as it usually serves to provoke heated comment.
B: False
159
True or False: The conference leader should ignore the shy conferee.
B: false
160
True or False: The success of a conference group is in direct proportion to the degree in which each individual carries out his obligation to the group.
A: true
