Supervisor's Procedural Guide To Personnel Complaint Investigation (February 2010) Flashcards
Who may file a complaint against a member of the Department?
Any person
A complaint will fall into one of two categories:
Major or minor
All violations which are criminal in nature shall be considered of the ___ category.
Major
Examples of what constitutes major and minor complaints are found in Department Manual Section ___._. (Four digits).
103.6
In the event the complainant was just recently ___, is h__ d__, is i__, or appears to be under the i__ of d__, the receiving officer may impose a __-hour moratorium before recording the complaint.
Recently arrested, highly distraught, intoxicated, influence of drugs
24-hour moratorium
Should a moratorium be imposed, the receiving officer shall report the contact on a ___ ___ directed to his ___ ___. The complainant’s name, address and telephone number shall be included on the report as well as a b__ s__ of the complaint. The ___ for the moratorium shall be included on the report and whatever a__ information was given the complainant.
Supervisors report
Section Commander
Brief synopsis
Reason
Advisory information
Juvenile Complainants:
In the event the complainant is a juvenile who is unaccompanied by a parent or guardian and the nature of the complaint is m__, the complainant should be instructed to return with such person before a complaint is accepted.
In the event the unaccompanied juveniles complaint is one of a m__ category, the complaint shall be ___. However, every effort shall be made to contact a parent or guardian ___ to recording the complaint.
Minor
Major
Taken
Prior
Third party complaints shall be ___, however ___ to recording the complaint, the recording officer shall make every ___ attempt to contact the aggrieved to confirm the s__ of the complaint.
Accepted
Prior
Reasonable attempt
Substance
In the event that the aggrieved cannot be contacted, the complaint shall be passed on to the recording officer’s ___ who shall continue the attempts to contact the aggrieved. Should these efforts prove unsuccessful, a ___ ___ ___ ___ Form (TPD Form .) shall be completed and routed, through channels, to ___ ___ where it will be filed under complainants ___.
Relief
Departmental Investigation Citizen Advisory Form (TPD Form 5.7)
Internal Affairs
Complainants name
Anonymous complaints will be accepted, but when there is no c__ e__ of any kind, the officer accused shall not be required to submit to ___ or submit a ___.
Corroborative evidence
Interrogation or submit a report
All personnel complaints shall be recorded on the ___ ___ Form (TPD Form .) and shall be ___ by the recording officer. The statements made by the complainant and his witnesses may be ___ ___ at the discretion of the recording officer. In the event the complainant refuses to ___ the ___ ___ Form, the recording officer shall complete the form, which will be treated as an ___ ___.
Departmental Investigation Form (TPD Form 5.6)
Signed
Tape recorded
Sign the Departmental Investigation Form
Anonymous complaint
Medical Release Form:
Should the complainant state that he received medical treatment as a result of the incident, the A__ to R__ M__ R__ Form (TPD Form __._) should be completed and ___ by the complainant.
Authorization to Release Medical Records Form
TPD Form 27.3
signed
Any officer accepting a citizen complaint shall give the complainant a copy of the C__ I__ S__ (TPD Form __._), and shall insure that the “___” portion thereof is properly completed. Officer shall answer any question the complainant may have concerning either the information sheet or the complaint process.
Complaint Information Sheet
TPD Form 27.2
“receipt”
Should the initial consultation with the complainant fail to produce an a__, which is a violation of the rules and regulations of the Department or a violation of any law, the receiving officer shall:
- -___ to the complainant that the allegation is not a violation of Department policy;
- -make r__ where appropriate, and;
- -complete a D__ I__ C__ A__ Form (TPD Form .) and forward through channels to ___ ___ (found on the TPD ___).
allegation
explain
referrals
Departmental Investigation Citizen Advisory Form
TPD Form 5.7
Internal Affairs
TPD Intranet
The recording officer shall be responsible for s__ and r__ the complaint as follows…
sealing and routing
Routing the Complaint:
Minor complaints:
The original DIF shall be forwarded to the s__ or s__ c__ of the ___ ___ in the c__, assuming he can be identified. In the event only the division can be determined, the complaint will be forwarded to the ___ ___ of that division for preliminary investigation. In the event that the officer cannot be identified, the complain shall be forwarded to ___ ___ ___ for identity determination, and referral back through the ___ of ___ to the s__ or s__ c__.
shift or section commander of the officer named in the complaint
Deputy Chief
Internal Affairs Bureau
chain of command
shift or section commander
Routing the Complaint:
Minor complaints:
The first copy shall be forwarded to the ___ ___ ___ of the involved officer. Note: An additional copy of the DIF must be forwarded by the b__ c__ to ___ ___ for case tracking purposes.
The third copy shall be retained by the ___ ___ and treated as c__ m__.
division deputy chief
bureau commander to Internal Affairs
recording officer
confidential material
Routing the Complaint:
Major complaints:
The original DIF shall be forwarded directly to the ___ ___ ___.
The first copy shall be forwarded to the ___ ___ ___ of the involved officer.
The second copy shall be retained by the ___ ___ and treated as c__ m__.
Internal Affairs Bureau
division deputy chief
recording officer
confidential material
Criminal Complaints:
The original complaint shall be forwarded directly to ___ ___. The additional copies shall be forwarded as in M__ C__.
Note: In all cases, envelopes containing personnel complaints addressed to the bureau, section or shift heads shall be directed to the “___” of the respective organizational unit to insure that the matter will be acted upon by the person who is in charge on the ___ date.
Note: The original of both Minor and Major complaints should be forwarded to the ___ ___ Section.
Internal Affairs
Major Complaints
“Commander”
receipt date
Internal Affairs Section
Complaints that are originated at shift or division level:
Division Commanders shall make notification to the Chief, as soon as ___, when the investigation involved u__ c__ or is s__ in nature.
practical
unusual circumstances or is sensitive in nature
Complaints originated in Internal Affairs:
The Internal Affairs ___ shall make notification to the Chief, as soon as ___, when the investigation involves u__ c__ or is s__ in nature.
Internal Affairs Commander
practical
unusual circumstances or is sensitive in nature
Shift level complaints that may be completed on a ___ ___ Form may be investigated prior to being sent to the ___ ___ Section for logging. Keep in mind that c__ t__ c__ for the investigation must be abided by.
Complaint Response Form
Internal Affairs Section
contractual time constraints
Major complaints, which are eligible for criminal investigation, get routed to Investigative Services and once they are completed, then get routed to:
a. Chief of Police
b. Division Commander
c. Bureau/District Commander
d. Internal Affairs Bureau
d. Internal Affairs Bureau
Minor complaints, once the investigation is complete, get rerouted back to: (2 answers)
Division Commander and Bureau/District Commander