Support Plans

Question 1

4 Support Plans

Answer 1

Basic - Free for all AWS
Developer = starts at $29 per month
Business = Starts at $100 per month
Enterprise = starts at $15K per month

Question 2

Support Cases

There are 3 types of support cases you can open with AWS Support. What are they!

Answer 2

1) Account and billing
2) Service Limit increase
3) Technical Support (only customers on paid plans)

Question 3

Basis Support

Answer 3

Accounts/Billing cases and Service Limit increase cases

Email support only (24/7)

Question 4

Developer Support ($29)

Answer 4

Account and billing, Service limit increases, technical support

1 primary contact and unlimited support cases
Email support (business hours)
response times of < 24 hrs general guidance, <12 hours system impaired

starts at $29

Question 5

Business Support plan ($100 a month)

Answer 5

Account and billing, Service limit increases, technical support

Unlimited contact and unlimited support cases
Full set of trusted advisor checks
24/7 email, phone, chat support

response times of < 24 hrs general guidance, <12 hours system impaired, <4 production systems impaired, <1 production system down

Question 6

Enterprise Support Plan

Answer 6

Account and billing, Service limit increases, technical support

Unlimited primary contact and unlimited support cases, Technical account Manager (TAM), Concierge Support Team, Infrastructure Event, Full set of trusted advisor checks

24/7 email, phone, chat support

response times of < 24 hrs general guidance, <12 hours system impaired, <4 production systems impaired, <1 production system down, <15mins business critical system down