Surge by Mike Michalowicz Flashcards

1
Q

What does Mike M say is “NOT enough” with regards to niches?

A

Picking a niche, serving that niche with singular focus, and ensuring your business is profitable with that niche.

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2
Q

Ensuring your business is profitable with your niche is {{c1::mandatory}} but what doesn’t it ensure?

A

Growth

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3
Q

More than just carving out a niche, what consumer behavior should you anticipate?

A

The natural direction your niche is moving.

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4
Q

Like a massive heard of animals, your customers may be seeking out what?

A

A new source of food, or water, or shelter, or comfort, or fighting for survival

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5
Q

Regarding our target market, what is our job to find, and what question are we asking ourselves?

A

Our job is to find “the surge.” WHERE IS YOUR MARKET HEADED?

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6
Q

What surging trend did skype catch?

A

The surging trend of people turning cameras on themselves.

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7
Q

What did skype launch as an alternative to?

A

An alternative to making long-distance phone calls.

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8
Q

How was skype’s growth when they caught the surge?

A

In 2013, Skype’s growth was bigger than all of the international phone companies combined.

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9
Q

What big surge did Skype catch?

A

Built in lap top cameras becoming mainstream. Apple did it first with the mac, then everyone else copied.

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10
Q

How much did Skype sell for?

A

$8.5 Billion

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11
Q

Mike M’s advice on perfect surge timing?

A

You likely won’t get it right every time.

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12
Q

According to Mike M, where must you shift your focus for collossal success?

A

You must concentrate your efforts on catching the surge.

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13
Q

What is catching the surge very similar to?

A

The holy grail of investors: They know if they can get ahead of the market by a day, a week, hours, or even seconds, there is CASH to be made.

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14
Q

What happens when investors can get ahead of the market repeatedly?

A

There are BILLIONS to be made.

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15
Q

How do brokerage firms invest?

A

They invest in an endless stream of companies. If they get the timing right even a few times, they make MILLIONS…

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16
Q

What is the story of Google’s surge?

A

When they launched, they were not a better search engine. Yahoo, Altavista, etc. was there 1st. The problem: Users were becoming distracted by rabbitholes of the news, emails, everything they could fit on the screen. They were frustrated because they just wanted to find what they were looking for. Google simply had a box and a logo.

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17
Q

Better search engines have come around since google’s success, but how has google been able to stay on top?

A

Google remains on top because the surge has now passed!

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18
Q

Were the founders of Skype the perfect fit to be successful?

A

No, they did not have the experience, knowledge, or history. But they had TIMING!

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19
Q

What are some examples from history of great timing?

A

Ford, Edison, The Wright Brothers, Capernicus, Galileo, the inventor of the Wheel [EVERY SUCCESSFUL PERSON EVER].

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20
Q

What epiphany did Mike M have after much trial and error?

A

He stopped trying to figure out “what’s hot” and ride that wave, since he realized that doesn’t work. It is like watching the waves others are already surfing.

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21
Q

Surge is about “capturing waves,” meaning…?

A

Spotting the imminent market trend that is on the verge of swelling, then riding it all the way to industry dominance.

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22
Q

What is Mike M’s metaphor about “creating” waves?

A

Just like you can’t create your own surfable waves in the ocean, you can’t create your own waves in the markets.

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23
Q

Explain the concept of what happens when someone creates a successful app:

A

You might make a killer app that everyone swarms to, but YOU didn’t make the market wave. The energy was already pent up in the customer base. They were already moving and looking, and they found you due to timing. (Pent Up)

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24
Q

Explain how entrepreneurs falsely assume the cause of their business’ success:

A

Many entrepreneurs think their solution is what created market demand. But the demand exists. You have to create the solution that people chase.

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25
Q

What should be the goal of your outlook on your customers, and how should you build?

A

The goal is to look where customers are moving, and make sure that your product or service caters to that.

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26
Q

How does a wave work in nature?

A

The water isn’t moving, energy is moving through it, causing the surface to rise and fall: STORMS and WINDS, the MOON’S GRAVITATIONAL PULL, even LANDSLIDES and EARTHQUAKES.

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27
Q

What important cultural marketing problem was Ugg founder ingnorant of?

A

Americans thought UGGs would be UNCOMFORTABLE, because they associated sheep skin with spun wool, so they assumed boots were hot, prickly, and delicate. Australians knew sheep skin, and knew they were breathable and moisture wicking. vs.

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28
Q

In business, how are waves a natural confluence of events?

A

The changing winds and storms of customer demand. The gravitational pull of the economy The industry shaking quakes caused by advancing technology The landslides of collapsing competition

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29
Q

How do you avoid getting tumbled or left behind?

A

You must already be moving in the right direction when the wave shows up.

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30
Q

What is the secret to surfing? (catching waves)

A

You need to start paddeling in the same direction BEFORE it arrives, so the momentum carries you.

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31
Q

As entrepreneurs, how should we look for and approach waves?

A

Look for these waves as they begin to roll-in on the horizon, then, begin paddeling like MAD in the same direction before it arrives.

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32
Q

What are the 1st 3 steps to “surfing?”

A
  1. Be on the lookout for swells in the distance, identify those with the best potential. 2. Paddle IN FRONT OF IT to best match the speed of the wave so it will carry you. Find the “shoulder” which is the least steap and easy to ride. 3. Pop-up: ride calmly
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33
Q

Where did UGG start, and how did it end up here?

A

The founder of UGG recognized 1 out of 2 Australians wore “sheepskin” boots. He noticed these didn’t yet exist in the US. He brought them to the US.

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34
Q

What was the small wave UGG spotted on the horizon?

A

Surfers had cold feet after surfing, built “uggs” to keep them warm and fashionable during cooler surfing months.

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35
Q

How receptive were people initially to UGG?

A

Rejected by retail outlets! Rejected after marketing to the masses! There was clearly NO WAVE in the retail footwear industry.

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36
Q

Where did UGG founder Brian Smith see the wave forming?

A

With a small, specialized customer base.

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37
Q

Who was the “small, specialized” customer base brian smith of (UGG) went after?

A

The coolest of the cool, early adopters taking surf trips to australia, and bringing back sheep skin boots.

38
Q

What are kidney stones?

A

A disorder that occurs in the bladder, and sometimes in the kidney. According to Nurse Choi.

39
Q

When spotting trends, what are two key marketplace behaviors you can look at?

A
  1. Past behavior: Do people already buy something similar to what you’re thinking about offering? 2. Do they buy it already? Example: Women are buying lipstick. So we know that there’s demand there.
40
Q

What question should you ask yourself to confirm the problem you’re looking to solve in the marketplace?

A

Do you know that people have this problem and are actively trying to solve it?

41
Q

What is one simple way to find out if people in the marketplace are actively trying to solve a problem?

A

Find out of they are searching for it on google.

42
Q

When spotting trends, what should you consider about consumer behavior?

A

Consider how consumer behavior is changing.

43
Q

How were Americans ingnorant about this so-called “prickly” sheep skin?

A

Sheep skin is actually PERFECT for footwear. Americans just didn’t know it yet! Only the early adopters knew.

44
Q

Explain how there was still opportunity for UGG despite the market’s ignorance of the power of sheep skin:

A

Even though the target customer wasn’t aware of it yet, they had a common, fast-growing need, and Brian Smith (UGG) had the solution.

45
Q

Ugg’s next season wasn’t outstanding, which is typical in the “producing” phase. Why?

A

Because the wave is STILL BEHIND you, and it is hard to measure how big it is.

46
Q

What must you do immediately when the wave is behind you, and why?

A

Paddle EXTREMELY hard, so you have enough speed to catch the surging wave building behind you.

47
Q

How many pairs of uggs were in circulation in their first season?

A

Only 6!

48
Q

What brings unquestionable credibility to your product?

A

When customers use your product, and they ONLY use YOUR product.

49
Q

What should loyal early adopters actively be doing?

A

Encouraging their friends to get a pair too, and those friends gotta be buying.

50
Q

According to Malcolm Gladwell, what does he say about brands?

A

Brands become STATEMENTS!

51
Q

*What are the 3 indicators of a surge coming your way?

A
  1. Extreme LOYALTY from the early adopters. To YOU or the CONCEPT. There is no alternative for them. 2. Early adopter’s stick-to-itiveness and ability to fight social pressure to convert more early adopters. 3. The “cool kids” have to be rocking your shoes.
52
Q

What happens when the cool kids are wearing your shoes?

A

Word begins to spread. This is when you know you might be sitting on a big opportunity.

53
Q

What if bad golfers and “non-cool kids” are wearing your shoe?

A

People will be repulsed by the shoe, and it will hurt your brand.

54
Q

What does Mike M say about how to “capture” cool?

A

You can’t “manufacture” cool. Don’t use fake models that can’t golf, people can sense the authenticity or lack there of. Consider using young and up and coming golfers.

55
Q

What should you remember about the pressure of being “cool?”

A

“Wanna be cool” always emulates “already cool.”

56
Q

What does Mike Michalowicz argue every mega successful business had in common?

A

A big dose of good fortune; they were at the right place at the right time.

57
Q

Luck is not something “magical,” but what is it?

A

Luck is about FORESIGHT paired with STRATEGIC ACTION. +

58
Q

*How do you catch the surge, how do you position yourself, what is the result?

A

Spot the next trend wave that is almost upon you… Position yourself in front of it, and you’ll… Capture a surge of consumer demand for your product.

59
Q

Even with an outstanding product, Mike M says you have no chance unless you do what?

A

Accurately anticipate market demand.

60
Q

In Surge by Mike M, what was Becky’s secret to mastering being at the right place at the right time?

A

You simply have to notice the patterns.

61
Q

Instead of asking what do I want, and what is next for me, what should you be asking?

A

Ask bigger and better questions. Questions are what pop up those in the shower inspirational answers. For example, what are my customers doing, regardless of me?

62
Q

If you think you’ve found a wave, validate it by looking for the cool kids. How do you do this?

A

The nature of being a cool kid is showing off. The early adopters find a way for everyone to know about it. To tell if they’re cool, they will convince others to do the same, uncool kids won’t. Try to find out if they have convinced others to buy. And if so, you likely have an imminent wave.

63
Q

What are the “waves of industry?”

A

The waves of industry are the constantly changing demands of the consumer.

64
Q

What is the “constantly changing demands of the consumer?”

A

Market Momentum

65
Q

Market momentum, (a wave), is formed by what?

A

Trends (wind).

66
Q

Companies like uber, lyft, etc. who caught big surges, where did they put their efforts, and where should you?

A

You put your efforts into timing the trend wave, while everyone else is standing on the beach.

67
Q

Surfable waves are formed by what?

A

Those formed by the shifting demands of the customer.

68
Q

What size can trends be?

A

Big, or small. Subtle, or in your face, slow, long, or…wow!! Where did that come from?

69
Q

When do trends move fastest?

A

When they move towards an underserved hole in the market. Much as wind moves toward “low pressure” in the atmosphere.

70
Q

What are customers always doing?

A

Customers are always moving, always. When enough customers move in a pack, waves form.

71
Q

According to Seth Godin, while your consumer base buys your offering, what should you do?

A

You need to milk it for all it’s worth, because it isn’t going to last. Ride a wave for all it is worth, while simultaneously preparing to get off the second you see it is approaching the rocks.

72
Q

I am noticing the 3D printing wave coming early on, and by finding a way to harness that wave, what will be the effect?

A

You will tap into massive energy that will push you along for a long time.

73
Q

Ride a wave for all it is worth, while simultaneously preparing to get off the second you see it is approaching the rocks. What is an example of this?

A

Microsoft dominated the personal computer wave, then they spotted the end of their wave, and smartly jumped off, and sold to a Chinese company, Lenovo. Later on they jumped on the consulting wave, and started riding a killer wave again.

74
Q

According to Rahit Baragavah, what are the easiest trends to spot?

A

The imminent ones. Not future possibilities. Ones that are clearly upon us, but your competitors haven’t jumped on yet. (Golf).

75
Q

Whole industry categories change in structure, grow, or disappear altogether. Give some examples:

A

VCRs, DVDs, BluRay —> Streaming from Amazon/Netflix.

76
Q

What does Mike M say is another GREAT place to watch for waves?

A

Foreign markets. Waves over there, often become waves over here (US).

77
Q

Where did many successful US shows start, and what are some examples?

A

Britain >The Office >Shark Tank (UK version of Dragon’s Den)

78
Q

What trend will you notice as you’re driving along the highway, and why?

A

More trucks. Because of Walmart, and Amazon, etc. The explosion of home delivery has changed the transportation and logistics market forever. The wave started back in the late 1990s, and has gotten massive amounts of energy because of the big players in internet commerce.

79
Q

What have been some of the opportunities as an example of the wave of more trucks on the road?

A

> The creation of more efficient, wider truck wheels >The design of new logistics software >Construction of distribution centers along highways for eCommerce businesses. >The invention of the trailer tail to improve fuel efficiency. (an aero-dynamic metal tail on the back of 18 wheelers) These have all “put players in front of the wave.”

80
Q

What is the next massive logistics wave?

A

Drones and Autonomous vehicles.

81
Q

What does Mike M say is an even more dangerous scenario in the ocean with regards to timing?

A

Paddling too soon.

82
Q

Drone home deliveries and self-driving cars are on the way, but what is wrong with them as a business opportunity to pursue?

A

They are not imminent.

83
Q

What happens when you create a business that captures the energy of a wave too early?

A

Your business will be paddling a long time, and it is likely to run out of juice before the marketplace is a reality.

84
Q

How do some people errantly come to Mike M about waves that are coming “at some point” in the future?

A

“Autonomous cars are the next thing, google is doing research, we should be jumping on that wave!”

85
Q

Why might autonomous cars be too early of a wave to jump on?

A

It has possibilities, but we don’t know “how it has played out yet.”

86
Q

What is considered an “imminent” wave?***

A

When people are already actively doing it. It just hasn’t hit the mainstream yet.***

87
Q

Why did Mike M “evangelize” a new approach to business accounting (profit first).

A

Apparently most companies survive check to check. They focus on Sales - Expenses = Profit. He focuses on Sales - Profit = Expenses. (Pay yourself first).

88
Q

What is Mike M’s formula regarding recognizing an opportunity?

A

Traditional no longer working + problem in need of a fix = big fat opportunity

89
Q

What steps should you take to find your next wave?

A

Begin looking at your target market now. Look at the history of the niche. Where it has been through cycles in the past. And where those cycles could lead it in the future.

90
Q

What is the “second step” to finding your wave, who should we seek out?

A

Seek out the target market’s experts. Find out what they’re saying about the trends of the industry. Look for feedback on the new things that are already starting to happen.