Apple Device Support > System Diagnostics Flashcards > Flashcards

System Diagnostics Flashcards

(51 cards)

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1
Q

What is the primary purpose of Console on Mac?

A

View log messages, identify system errors, and examine crash reports for apps and processes

Reference: Console Operations and Analysis - Apple Device Support Tutorial (Using Console)

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2
Q

What does the unified log system in macOS replace?

A

Traditional text-based log files

Reference: Console Operations and Analysis - Apple Device Support Tutorial (Using Console)

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3
Q

When should you use Console for troubleshooting?

A

When apps/processes stop responding, quit unexpectedly, or when investigating system issues

Reference: Console Operations and Analysis - Apple Device Support Tutorial (Using Console)

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4
Q

What do red dots indicate in Console log messages?

A

Faults - Critical issues that may require investigation

Reference: Console Error Analysis - Apple Device Support Tutorial (Using Console)

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5
Q

What do yellow dots indicate in Console log messages?

A

Errors - Important but not critical issues

Reference: Console Error Analysis - Apple Device Support Tutorial (Using Console)

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6
Q

Where are Console crash reports stored and what file extension do they use?

A

Console sidebar > Crash Reports, using .ips extension

Reference: Console Error Analysis - Apple Device Support Tutorial (Using Console)

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7
Q

What information does the system.log file contain?

A

Details about events while macOS is being used

Reference: Console Error Analysis - Apple Device Support Tutorial (Using Console)

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8
Q

What is the main purpose of Activity Monitor?

A

View amount of resources and energy that running processes and apps use

Reference: Activity Monitor Operations - Apple Device Support Tutorial (Using Activity Monitor)

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9
Q

What are the five tabs available in Activity Monitor?

A

CPU, Memory, Energy, Disk, Network, Cache (if Content Caching enabled)

Reference: Activity Monitor Operations - Apple Device Support Tutorial (Using Activity Monitor)

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10
Q

How are unresponsive processes identified in Activity Monitor?

A

Annotated with ‘(Not Responding)’ in red text

Reference: Activity Monitor Operations - Apple Device Support Tutorial (Using Activity Monitor)

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11
Q

What are the four system diagnostic options available in Activity Monitor?

A

Sample Process, Spindump, System Diagnostics, Spotlight Diagnostics

Reference: System Diagnostics in Activity Monitor - Apple Device Support Tutorial (Using Activity Monitor)

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12
Q

Where are Activity Monitor system diagnostic reports saved?

A

Compressed archive in /private/var/tmp/

Reference: System Diagnostics in Activity Monitor - Apple Device Support Tutorial (Using Activity Monitor)

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13
Q

What authentication is required for Activity Monitor system diagnostics?

A

Touch ID or administrator password

Reference: System Diagnostics in Activity Monitor - Apple Device Support Tutorial (Using Activity Monitor)

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14
Q

What is the purpose of sysdiagnose on Apple devices?

A

Extracts comprehensive information for troubleshooting iOS and iPadOS issues

Reference: Sysdiagnose Operations (Complete) - Apple Device Support Tutorial (Using Sysdiagnose)

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15
Q

What are the two methods to trigger sysdiagnose on iPhone/iPad?

A

Physical buttons (Volume up + Volume down + Side button) or AssistiveTouch

Reference: Sysdiagnose Operations (Complete) - Apple Device Support Tutorial (Using Sysdiagnose)

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16
Q

How long should you hold the physical buttons to trigger sysdiagnose?

A

1 to 1.5 seconds

Reference: Sysdiagnose Operations (Complete) - Apple Device Support Tutorial (Using Sysdiagnose)

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17
Q

Where are sysdiagnose files located on iPhone/iPad?

A

Settings > Privacy & Security > Analytics & Improvements > Analytics Data

Reference: Sysdiagnose File Management - Apple Device Support Tutorial (Using Sysdiagnose)

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18
Q

What are the two methods to transfer sysdiagnose files from iPhone/iPad?

A

Sync to Mac via Finder or AirDrop transfer

Reference: Sysdiagnose File Management - Apple Device Support Tutorial (Using Sysdiagnose)

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19
Q

What keyboard shortcut triggers sysdiagnose on macOS?

A

Command + Option + Shift + Control + Period (.)

Reference: Sysdiagnose Instructions for macOS - Apple PDF

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20
Q

What Terminal command can generate sysdiagnose on Mac?

A

sudo sysdiagnose

Reference: Sysdiagnose Instructions for macOS - Apple PDF

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21
Q

How long can sysdiagnose take to complete on Mac?

Study These Flashcards
A

Up to 10 minutes

Reference: Sysdiagnose Instructions for macOS - Apple PDF

22
Q

What is the main purpose of System Information on Mac?

Study These Flashcards
A

Shows hardware details, network information, and software configuration

Reference: System Information Analysis - Apple Support (System Information User Guide)

23
Q

What can System Information review about your Mac?

Study These Flashcards
A

Hardware model/serial, memory installed, graphics, network connections, installed apps

Reference: System Information Analysis - Apple Support (System Information User Guide)

24
Q

What cannot System Information review?

Study These Flashcards
A

Apple Diagnostics results, Analytics data, Crash Reports (these are in Console)

Reference: System Information Analysis - Apple Support (System Information User Guide)

25
How do you access System Information on Mac?
Apple menu > About This Mac > More Info > System Report **Reference:** System Information Analysis - Apple Support (System Information User Guide)
26
What report options are available in System Information?
Full report, shortened report, print, save, send to Apple **Reference:** System Information Analysis - Apple Support (System Information User Guide)
27
What is the purpose of Apple Diagnostics?
Test Mac hardware including logic board, memory, and wireless components **Reference:** Complete Apple Device Support Exam Database - System Diagnostics section
28
How do you start Apple Diagnostics on Apple Silicon Macs?
Press and hold power button until startup options appear, then press and hold Command-D **Reference:** Complete Apple Device Support Exam Database - System Diagnostics section
29
What does Apple Diagnostics require for full functionality?
Internet connection **Reference:** Complete Apple Device Support Exam Database - System Diagnostics section
30
What does Apple Diagnostics provide if issues are found?
Reference codes for the issues detected **Reference:** Complete Apple Device Support Exam Database - System Diagnostics section
31
Where is the macOS Recovery Log accessed?
Recovery app > Window > Recovery Log **Reference:** macOS Recovery Diagnostics - Apple Support (Use macOS Recovery on Mac with Apple silicon)
32
What message types can be filtered in Recovery Log?
Error messages, progress messages, all logs **Reference:** macOS Recovery Diagnostics - Apple Support (Use macOS Recovery on Mac with Apple silicon)
33
How do you create a diagnostics file in macOS Recovery?
Press Control-Option-Shift-Command-Period **Reference:** macOS Recovery Diagnostics - Apple Support (Use macOS Recovery on Mac with Apple silicon)
34
What indicates that diagnostic capture was initiated in Recovery?
Screen flash **Reference:** macOS Recovery Diagnostics - Apple Support (Use macOS Recovery on Mac with Apple silicon)
35
What does Activity Monitor's dock icon allow you to monitor?
Network usage **Reference:** Complete Apple Device Support Exam Database - System Diagnostics section
36
What happens when you force quit a process in Activity Monitor?
May cause data loss if files are open; can affect dependent processes **Reference:** Process Management in Activity Monitor - Apple Device Support Tutorial (Using Activity Monitor)
37
What view option shows process relationships in Activity Monitor?
View > All Processes, Hierarchically **Reference:** Process Management in Activity Monitor - Apple Device Support Tutorial (Using Activity Monitor)
38
What force quit options are available in Activity Monitor?
Quit (safe termination) or Force Quit (immediate termination) **Reference:** Process Management in Activity Monitor - Apple Device Support Tutorial (Using Activity Monitor)
39
What authentication is needed to quit processes you don't own?
Administrator authentication **Reference:** Process Management in Activity Monitor - Apple Device Support Tutorial (Using Activity Monitor)
40
What should you document before running sysdiagnose?
Exact date and time when the issue occurred **Reference:** Sysdiagnose Operations (Complete) - Apple Device Support Tutorial (Using Sysdiagnose)
41
What is the file format for sysdiagnose reports on Mac?
sysdiagnose_YYYY.MM.DD_HH-MM-SS-timezone_processID.tar.gz **Reference:** Sysdiagnose Instructions for macOS - Apple PDF
42
Where can you access the hidden Library folder on Mac?
Finder > hold Option key > click Go menu > Library appears **Reference:** Sysdiagnose File Management - Apple Device Support Tutorial (Using Sysdiagnose)
43
What is the path to sysdiagnose files when synced to Mac?
Library > Logs > CrashReporter > MobileDevice > [device name] > DiagnosticLogs > sysdiagnose **Reference:** Sysdiagnose File Management - Apple Device Support Tutorial (Using Sysdiagnose)
44
What can Console stream in real-time?
Live log messages from all apps and processes **Reference:** Console Operations and Analysis - Apple Device Support Tutorial (Using Console)
45
What happens when you click 'Start streaming' in Console?
Captures real-time log messages (battery intensive) **Reference:** Console Operations and Analysis - Apple Device Support Tutorial (Using Console)
46
What additional Console reports are available besides crash reports?
Spin Reports (.spin), Log Reports, Diagnostic Reports, Mac Analytics Data **Reference:** Console Error Analysis - Apple Device Support Tutorial (Using Console)
47
How can you generate a crash report using Terminal?
Force quit using killall -3 [process] command (sends SIGQUIT signal) **Reference:** Console Error Analysis - Apple Device Support Tutorial (Using Console)
48
What system events can automatically send analytics to Apple?
Mac restart events caused by system errors **Reference:** Console Error Analysis - Apple Device Support Tutorial (Using Console)
49
What administrator requirement exists for Console?
Administrator account required to access system log files and reports **Reference:** Console Operations and Analysis - Apple Device Support Tutorial (Using Console)
50
How do you enable AssistiveTouch for sysdiagnose on iPhone/iPad?
Settings > Accessibility > Touch > AssistiveTouch > Customize Top Level Menu > Add Analytics function **Reference:** Sysdiagnose Operations (Complete) - Apple Device Support Tutorial (Using Sysdiagnose)
51
What message appears when sysdiagnose starts via AssistiveTouch?
'AssistiveTouch Gathering analytics' confirmation message **Reference:** Sysdiagnose Operations (Complete) - Apple Device Support Tutorial (Using Sysdiagnose)

Apple Device Support (16 decks)

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