Systems Used In Hotels

Question 1

Name 5 hotel systems

Answer 1

POS
PMS
CRM
BI
CM

Question 2

What is the POS used for?

Answer 2

Take inventory
Take orders

Question 3

What is the use of a CM

Answer 3

Facilitates connection between PMS and online distribution channels e.g room rates

Question 4

How can people make bookings?

Answer 4

Direct booking-walk in, email, call
OTA
Global Distribution Service

Question 5

Cloud based systems vs on-premise

Answer 5

Customizable
No staff
Less cost-location, personnel
Accessed from anywhere

Question 6

What is the API used for

Answer 6

CM use API to communicate with systems OTAs and PMS

Question 7

What is API

Answer 7

Application Programming Interface-a set of definitions that facilitates communication on how systems communicate and what they say

Question 8

What are 4 characteristics of cloud based systems

Answer 8

Modifications made anywhere and anytime
Low ownership cost-maintenance and location
Measured service
Accessed anywhere-WiFi and device