team dynamics- managing conflict Flashcards
(26 cards)
what conflict needs to be managed? (3)
- bullying
- harassment
- whistleblowing
what is conflict?
- behaviour that is intended to obstruct the achievement of another person’s goals
how does changing roles cause conflict? (3)
- overlap
- acknowledgement
- allocations of specific roles
what conflict is caused by changing setting? (2)
- continuity of care in chronic conditions
- modifications
how does healthcare hierarchies manage conflict?
- counterproductive
- some may feel more superior
what nature causes conflict?
- individualistic nature of healthcare
how does instability of teams cause conflict?
- change in role/ team can cause conflict so team never completes task
what are the three reasons for failing teamwork?
- unclear definition of roles
- lack of coordination
- miscommunication
what needs to be resolved?
- resolving disagreement and conflict
what does conflict have the potential to do?
- potential to transform into a positive force for change e.g., identify what went wrong and how you can avoid this in the future
what does task conflict include?
- includes differences of opinions, viewpoints and ideas
what is task conflict beneficial to?
- beneficial to change the process
what does task conflict enable?
- enables discussion of a more diverse range of views & ideas
what does task conflict inform?
- informed decision making
what does process conflict involve?
- referral discharge plan
what does process conflict involve?
- involves disagreement over logistics of achieving an outcome or change e.g., may disagree with the time bound
what does process conflict involve?
- role allocation
- responsibilities
- delegation
what is the most destructive form of conflict?
- relationship
what does relationship conflict involve? (3)
- patients
- MDT
- wider community
what is there a perceived interpersonal incompatibility between in relationship conflict?
- perceived interpersonal incompatibility between people e.g., refuse to work within a specific team
what are the three factors of relationship conflict?
- person values
- morals
- personality characteristics
what influences conflict?
- influence of personal styles or professional training e.g., how you approach situations may differ
what does clinical professional training involve?
- critical thinking / reflections
- information
- concepts
- ideas
what are the two elements of conflict?
- relationship between the people involved affected
- the issue that is the basis of the disagreement
